Some Managers Are Just Sick

, , , , , , | Working | May 21, 2020

It is in the middle of self-isolation, social distancing, and panic buying. My small local grocery store is still open and I head down to get some desperately needed supplies. Other stores have been limiting the numbers of customers inside at any time and have had shoppers waiting outside in lines, six feet apart.

Not so this store; it’s as busy as any given time. As worrying as this is, I am wearing a mask and gloves, and I really need these supplies, so I decide I will be okay.

I get to the checkout, and the poor woman working the register looks very pale, and I can see she is desperately trying to stifle her coughs.

Me: “You shouldn’t be working if you’re sick! H***, you shouldn’t even be outside!”

Cashier: “I tried, but my boss said I had to come in.”

Me: “What?! Call your manager!”

She does so and we wait. She has to call a second time before a grumpy-looking man storms up to the cashier.

Manager: “What?!”

I interject before the poor cashier gets any more bad treatment.

Me: “Your cashier is sick. She needs to go home and self-isolate right now.”

Manager: “I need her to work! Too many people have been lazy and called in! She has to work.”

Me: “She has to do nothing! She is sick, coughing, and handling other people’s food! What you’re doing is—”

Manager: *Interrupting me* “Buy or don’t buy. You’re holding up the line.”

Realizing the manager is a lost cause, I turn to the cashier.

Me: “Go home, now. Call this number for medical advice.”

Manager: *To the cashier* “Leave and you’re fired.”

Me: “Wow, seriously? That is it.”

I call the police. They arrive surprisingly quickly and I explain the situation. They step into the store, see the cashier, see the lack of social-distancing, and approach the manager.

Officer #1: “Sir, why are there no social-distancing procedures in place? Everyone here should be at least six feet apart, with controlled entry. Also, your cashier is obviously sick; why is she not self-isolating at home?”

Manager: “Look, all these policies are ridiculous. Everyone is saying they’re sick, and I have a store to run!”

Officer #2: “They’re probably sick because you don’t have these procedures in place! Also, they are not just policies; they’re also the law.”

Me: “He also said that he would fire the cashier if she went home.”

Both officers look shocked at this and they turn to the manager.

Officer #1: “Is that true?”

The manager, for the first time, begins to realize how much s*** he might be in.

Manager: “I… uh… Look, you have to understand.”

Officer #2: “That’s it; I don’t need to hear any more.”

[Officer #2] shouts out to the entire store authoritatively.

Officer #2: “Ladies and gentlemen, please put down your shopping and leave the store immediately! This establishment is being closed due to health and safety violations!”

Manager: “What?! You can’t do that! I—”

Officer #1: “And you, you’re coming to the station.”

The manager was led away to the car, cursing and screaming. All the customers did end up leaving but took all their unpaid shopping with them anyway. The sick cashier left immediately and another member of staff closed up the store, with the officers leaving him some documentation and explaining what he should do next.

The store is still closed. I have to go further to a larger store which, thankfully, is adhering to the state-wide health and safety mandates.

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Her Logic Has More Holes Than Swiss Cheese

, , , , | Right | May 20, 2020

I work at the deli counter in a major retail chain. A customer comes up to the counter.

Customer: “Do you have any baby swiss cheese?”

Me: “Yes, we do; we have [brand].”

I reach into the case and get the cheese out to show her.

Customer: “Can I have a sample to try it?”

Me: “Of course, ma’am.”

I slice her a piece of the cheese and hand it to her. She tastes the cheese.

Customer: “Do you have any other baby swiss? This kind isn’t creamy enough.”

Me: “No, ma’am, I’m sorry, but this is the only baby swiss we have.”

Customer: “Yes, but do you have any other baby swiss? I said this kind isn’t creamy enough.”

Me: “No, ma’am, [Brand #1] baby swiss is the only kind that we carry here in the deli.”

Customer: “Well, what about somewhere else in the store?”

Me: “I know that we have some that is already sliced by [Brand #2] back in the dairy section.”

Customer: “No, it needs to be a chunk. I want a block of baby swiss.”

Me: “Well, ma’am, I’m not sure we may have some in our specialty cheeses in front of our salad case down here, or there may be some back in dairy.”

I go to check by the salads but don’t find any block baby swiss.

Customer: “No, there’s none there. I guess I’ll just take a pound of that, then.”

I can tell she is dissatisfied by the sample I gave her.

Me: “Ma’am, [Specialty Cheese Store] is just down the road. They would probably have what you’re looking for there, since you are unhappy with what we have.”

Customer: “No, I’m not going there! They charge $10 a pound; it’s outrageous!”

Our baby swiss is $6.99/lb, hardly a discount. 

Customer: “Just give me a hunk of that cheese.”

I slice her cheese and weigh it up for her. She walks away and I relate the conversation to my coworker.

Coworker: “Just wait. I bet we find that cheese left somewhere around the store.”

Me: “I know. I mean, I could tell she was unhappy with it. Why get something you don’t like?”

A few hours later, upon returning from my lunch break, I found the bag of cheese sitting with the items we have to mark out for being damaged or outdated. She really had left it somewhere in the store after all that trouble.

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You Can’t Put A Limit On Some People’s Kindness

, , , , , | Friendly | May 19, 2020

This isn’t a big thing, but it made my family and me smile.

With all of the health crisis stuff going around and the quarantine, people have been hoarding anything and everything. So, thanks to that, a lot of items have been limited.

When my mom and I went to get groceries earlier today, we were told that you could only get one bag of a “bread item” such as bagels. We usually get two as I like plain bagels and my sibling likes raisin ones.

So, not wanting to cause a fuss or make it so there won’t be enough bagels for someone else, we give it to the cashier to put back.

But the guy behind us, a cheery-looking man — as well as I can see with his mask on — with some gray hair says, “I’ll buy it for you, then.”

My mother immediately declines, thanking him profusely but saying there is no need. She had asked me if we really needed bagels when handing them to the cashier. I said we didn’t as we still had about three left. 

The guy persists and my mother explains that one of us likes the raisins and one of us likes the plain ones. 

After a bit more thanking and declining, we buy the rest of our groceries and get to our car to put them away in the back.

Then, randomly, the same guy pulls up in his car with the bagels! I am so surprised! For a while now, I have been reading about people doing these incredibly nice things for others but have not experienced it myself.

I have been feeling quite down during this trip to the grocery store because of the current situation our people are in.

When my mother asks the man why he bought the bagels for us, he says, “I couldn’t let this little girl—” I’m no longer a child but I’m only five feet tall. “—not have her bagels.”

After we thank him a couple more times, he drives off. 

It really gives me hope in these terrible times, and I hope that sharing this story here will inspire more acts like this in the future.

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Not An Essential Argument

, , , , , , | Right | May 19, 2020

I am a manager at a combined grocery and restaurant location; it is very well known and popular in my part of the country.

This is well into a “shelter in place” and “essential business only” situation.

This lady pulls up through the drive-thru, driving past other customers, and pulls up to the window. A secondary manager and an employee greet her at the window. She speaks demandingly.

Customer: “Go get my items from the grocery section.”

Coworker: “I am sorry, ma’am, but it is company policy that the drive-thru is for restaurant food only.”

She throws a few F-bombs and calls them a few names out of the book.

Coworker: “Again, ma’am, drive-thru is for restaurant food only, and handicapped people only have the option of calling in an order.”

She drives around to the front of the store, parks in a handicapped spot, and starts to motion the cashier out to her. The cashier walks out, points out that she does not have a handicap placard or sticker, and walks back in. At this point, she has dropped multiple more F-bombs and called the employees multiple names.

I have been doing inventory and have not seen or heard any of this until after this is all over. I come walking onto the line as this lady comes into the store, screaming and dropping still more F-bombs.

She motions to a lady with three kids at the front register, and then to another lady with three kids ordering ice cream, finally spinning around, almost hitting them as she flails her arms around.

Customer:This is f****** why I didn’t f****** want to f****** come in here!”

I walk over as she storms into the grocery section.

Me: “Ma’am, I need you to stop yelling and cursing; there are children around—”

She screams and curses some more, moaning about how she is a caregiver and shouldn’t have to step foot in our store. I give her a second warning about cursing and walk away. The next thing I know, she is screaming at me over the shelves from the next aisle over.

Customer: “I’m not causing a scene; it’s your f****** problem!”

She’s trying to stand in line at the cashier at this point, about four customers back from the register. I walk around the shelves to her and take the half-gallon of milk she has in her hand.

Me: “You need to leave.”

She grabs her ID badge on her lanyard and literally hits me in the face with it, screaming.

Customer: “Do you see this? That means I’m essential!”

I look down at the apron I am wearing. I grab it up and fluff it in her face.

Me: “You see this apron?! This means I’m essential, too! Otherwise, I wouldn’t be here!”

The guy standing in front of her laughs, and the customer at the checkout hollers out:

Other Customer: “Thank you; she needed to hear that!”

She dropped her shopping and left.

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Unfiltered Story #194431

, , , | Unfiltered | May 19, 2020

I worked at a hippie grocery store, you know the ones where they only sell vegetarian fed chicken and all the fake meat you can shake a stick at. There are four in the same side of town, different companies.

An older lady came through my line and wanted to return some glass milk bottles. We don’t return bottles. I kindly tell her that we don’t do that, and that we don’t even carry that brand since they don’t let their cows free range for the minimum amount of time we require. She then starts screaming at me.

Lady: “I CAME IN HERE YESTERDAY AND BOUGHT THESE. I WAS TOLD I CAN RETURN THEM.”

Me: “Ma’am, we do not carry these. I am fairly new, so maybe we did carry them, but not anymore.”

Lady: “NO. I WAS HERE YESTERDAY AT THE SAME TIME AS TODAY AND I BOUGHT THEM HERE. IT’S ON THE TOP SHELF OF THE GODDAMN COOLER.”

Me: “We can go take a look together.” We both take a trip down to the milk cooler, and guess what, it’s not there.”

Lady: “YOU KNEW I WAS COMING IN TO RETURN THESE AND YOU HID THEM ALL SO YOU CAN STEAL MY DEPOSIT.”

At this time she demands to talk to the manager, so I go and get her and she is told the same thing. She continues to say we’re stealing her money and hiding the milk. She then goes back and throws all her milk bottles into her bag, breaking them, saying she will never be back again. I had never seen her until that day.