This Time It’s Personal (Shopper)

, , , | Right | January 20, 2020

(I’m a personal shopper at a grocery store. A few months ago, our lead quit; however, she still comes in once a month or so, always on Sundays, to help out since we are busy. She was a favorite among our customers, since she was really good at her job and would often go out of her way to make them happy. One day, this happens.)

Me: “Home shop, [My Name] speaking.”

Customer: “Yes, I’m having trouble placing an order. Are there any time slots available?”

Me: “Yes, they’re all free for this evening.”

Customer: “Free? I thought you had to pay a fee for them.”

Me: “No, free as in available.” *looks at time* “The earliest you could place an order would be for 5:30 today.”

Customer: “5:30? Isn’t there anything sooner?”

(In order to give us time to actually shop, all orders must be placed for a pickup time of at least four hours in advance. However, we more often than not shop the orders an hour or two before the scheduled pickup time.)

Me: “We will probably shop it sooner, but the earliest you could choose is 5:30.”

Customer: “Hmm… who’s shopping today?”

Me: “Me, [My Name], [Coworker #1]–” *the new lead* “–[Coworker #2], and [Coworker #3].”

Customer: “What about [Former Lead]?”

Me: “No, she’s not here anymore.”

Customer: “What do you mean?”

Me: “She doesn’t work here anymore.”

Customer: “What do you mean?”

Me: “[Former Lead] doesn’t work here anymore.”

Customer: “Are you sure?”

Me: “Yes. [Former Lead] doesn’t work here. She quit.”

Customer: “What?”

Me: “She quit. She quit a long time ago.”

Customer: “I just saw her Sunday!”

Me: “She will come on one Sunday a month to help out. She came in last Sunday, so she’s not going to come in again.”

Customer: “Did she change stores? I’ll go shop wherever she is.”

Me: “No, she quit. She doesn’t work here anymore.”

Customer: “Did she quit or was she fired?”

Me: “She quit.”

Customer: “But I just saw her Sunday!”

Me: “She doesn’t work here anymore.”

Customer: “But she was so good at her job! Why would she leave?”

(By this time, everyone who is in the office listening to me is staring at me, wondering who I’m talking to.)

Me: “It was time for her to move on. We are more than happy to shop your order, though.”

Customer: “Are you sure she quit?”

Me: “Yes, she quit. She quit a long time ago. If I could get your name, so I can keep an eye out for your order…”

Customer: “No, I won’t even bother anymore if [Former Lead] can’t do it.” *hangs up*

Me: “Well, then…”

(I texted the former lead and told her what had happened. She said I should’ve told the customer that I was lying and that she really just moved to Hawaii or something.)

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Talking Turkey About Ham… Maybe  

, , , | Right | January 20, 2020

(I work in a grocery store deli.)

Me: “Hi there. Can I help you get something?”

Customer: “What is the difference between the cooked turkey and the oven-roasted?”

Me: “The cooked has a more basic flavor while the oven-roasted is much moister and more savory.”

Customer: “But then how do they cook them? What is the difference?”

Me: “I’m not too sure how they prepare them, but I can definitely recommend the oven-roasted for its flavor.”

Customer: “Okay… What is the difference between the old-fashioned ham and the honey ham?”

(Eventually, we worked out what she wanted: some salami.)

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Unfiltered Story #183285

, , | Unfiltered | January 20, 2020

(My register goes down. It takez a moment to get my line to move over so my coworker can ring them up… all but one customer:)

Me: “I’m really sorry but it’s going to take a while for my register to reboot.”

Customer: *politely* “No, no I don’t wanna carry my stuff over to the other register.”

(Eventually, I convince her to move over. Then she starts putting her groceries on the table where my coworker is bagging.)

Coworker: “I’m sorry, you can’t put your groceries where I’m bagging.”

Customer: *storms back over, slams her groceries onto the conveyor belt and screams* FINE! I DON’T WANT THIS ANYMORE! (Storms out)

Unfiltered Story #183283

, | Unfiltered | January 20, 2020

This story is about my mother.

I was shopping with my mother in a superstore. I had tagged along because I wanted to go to Old Navy and she wanted to use her car which meant I couldn’t borrow it.

We’re checking out and she tries to use a gift card. The gift card was supposed to have $25 on it and she thought it was going to pay for almost all of what she had bought.

Spoiler: it didn’t.

She then blames the cashier for her gift card not having as much as she thought on it and claims that it had more.

We go back out to the car and I check on my phone the balance on her card using the gift card manufactures website. I tell her that she probably just forgot she had spent it. She claimed she hadn’t spent it and that the store had scammed her out of her $25. The balance was $0 just like the cashier had said. It also said she had spent $18 of the gift card at another store earlier in the week.

Customers Are Not Moved By Employees’ Plights

, , , | Right | January 17, 2020

(I work as a grocery clerk for a supermarket near Seattle. I am walking down an aisle while pushing several shopping carts back up to the front of the store. There is an elderly woman standing in the middle of the aisle with her own cart, and there isn’t enough room for me to squeeze past her unless she moves forward three feet, to a wider spot in the aisle.)

Me: “Hi. Would it be possible for you to move your cart a little bit, so that I can fit by? Just to the wide spot would be awesome.”

(The customer stares at me for a moment, frowns, and steps into the wide spot with her cart.)

Me: *smiling* “Oh, thank you! That’s perfect!”

(I start to walk by her with the carts, but before I am completely past her, she speaks.)

Customer: “I think you should move for the customer.”

Me: *startled* “Huh?”

Customer: “I’m the customer. You should move for me. Not the other way around. I shouldn’t have to move for you.”

Me: *turns to look at her* “But I couldn’t go around you if you didn’t move your cart.”

Customer: “Exactly. You should have gone down a different aisle as soon as you saw me! It was extremely rude of you to come down here, and you need to learn some manners!” *glares*

Me: “Sorry?”

Customer: “Hmph! So rude!” *turns away*

(Perplexed, I hurried up front to the cash registers, where I described the incident to one of the cashiers. About then, the customer appeared at the checkstand, still glowering at me. Fortunately, my shift was over, so I walked away and punched out without having to serve her.)

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