Unfiltered Story #208804

, | Unfiltered | September 20, 2020

I work in a grocery store that has started offering online ordering. As we’re one of the first stores to use the system a few things like online payments and home delivery aren’t up yet. Though we are intending to add them soon.

When a customer places their order they choose a time frame of one hour that they can come get their groceries. We are only letting people choose times between 7am-7pm with the last wave ending at 8pm. This is because we are there getting ready for the first wave at 4am and leave at 8pm. To keep orders fresh we don’t pick them until 3 hours before the customer picks up and we need every second of that time.

Today I came in for my shift at 5am to be greeted by a note. Apparently one of our customers had not picked up their 8am order yesterday and they were going to pick up then. One of the rules we have is that if a customer is going to pick up at that time we need to have at least one employee in the room. So I have to stay in there and wait for them to show up. Needless to say they don’t.

The fact that one of us had to effectively sit still for an hour put the team a bit behind for our 7am order. Thankfully today was a slow day so when the last totes came in at 6:58am we had the ability to try and ensure the order was perfect.

At this point I see a car in our reserved spots. Only one of our lanes is open and they all have cones around them and a number that those with orders should call to let us know they are present. Wait for a bit and we don’t get a call so I think that this person is just someone who really wanted our spaces. Unfortunately we get a lot of people who just sit in our spots without a order. So I go out and move the cone to open up another spot for our 7am.

While I’m out there I look at who’s in the car. It doesn’t seem like this is our next order as the name is for a female and the person in the car is a man preoccupied with his phone. All the windows are rolled up and we are on a time crunch now so I rush back in and check the order.

While going through the store I find the person that was in the car. He then stops me saying he has a order for 5am (just two hours late now). I was a bit surprised at this and let him know we can take care of him when he gets to his car again. This seems to appease and he said he would be out soon.

I finish up what I’m working on and once I’m back in the room we hear a call over the intercom to pick up someone on hold. Apparently this guy got all the way to self check out then started complaining about not having his order to the employee there. He was once again told to go to his car for this as the idea behind the service is to not have to leave it. Along with that he is told he doesn’t need to call as we know he’s there.

Finally get him at his car and the others grab up his freezer and cooler items that we didn’t have out to avoid them thawing. During this he apparently sees the number and calls anyway to let us know he’s there. I pick up and reassure him they will be out soon.

I finish up the 7am and wait to see if they come in while the others take this out . Apparently he didn’t like the one substitution we made (180 pieces of plastic silverware for the same price as the 150 he ordered) and yelled at a employee because she wouldn’t take his credit card back and run it without him there after editing the transaction. He tried to rush them through the whole process apparently and even wanted to storm off after signing before the transaction even went through.

The Laziness Is Registering

, , , , | Right | September 19, 2020

The way our store is set up, the self-checkout lanes are closest to the door, then you have registers one through eleven, then a space for random displays, and then the aisles near the pharmacy that are for health and beauty products. Usually, only registers one through seven are open any given day, with the rest closed off unless we are super busy.

I am busy restocking one of the displays by register eleven. People often assume I’m a cashier when I work in this area and yell at me when I tell them otherwise, because apparently, any employee within fifty feet of a register is automatically a cashier, so I tense up when I see a young woman approach me. Thankfully, she walks past me. I don’t think much of it, since customers often use the space between the displays and the register as a cut-through to the pharmacy.

Customer: “Your self-checkout machine isn’t working!”

I look up and she is trying to scan her items at the register.

Me: “That’s not self-checkout.”

Customer: “Yes, it is.”

Me: “No, it’s not. That’s not even an open register.”

Customer: “I thought this store had self-checkout.”

Me: “We do. Down there, by the doors.”

I point to the giant signs that say “self-checkout” above each self-checkout register.

Customer: “I have to walk way down there?”

Me: “Yes.”

Customer: “Just check me out here.”

Me: “I can’t. There’s no till in the drawer.”

Customer: “I’ll use my card.”

Me: “No, I can’t check you out on this register. Registers one, two, three, five, and six look open right now, and self-checkout is just past register one. Any of the cashiers at those registers will be happy to check you out, but I cannot check you out at this register.”

Customer: “Well, you don’t have to be so rude about it.” *Huffs off*

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Unfiltered Story #208786

, | Unfiltered | September 19, 2020

Besides a lot of regular priced goods I wanted to buy two items on sale. Unfortunately the cashier scanned them in at full price. After me telling him about the mistake, he called his manager over to cancel those two items and went on with checking out the remaining items.
After paying and leaving the store I checked the receipt and noticed that I didn’t pay for the two reduced items at all.

I went back in to the customer service counter where Manager greeted me.

Manager: “Hi. Anything I can help you with?”

Me: “Yes! Remember the two items you had to void because they were scanned at full price instead of the sale price? Eventually the cashier forgot to check them out at all.”

Manager: *in disbelief* “So you’re telling me you came back to pay for the items we forgot to check out?”

Me: “Yes!”

Manager: *still in disbelief* “Oh, thank You!

Unfiltered Story #208778

, , | Unfiltered | September 19, 2020

(I have dyscalculia, which is like dyslexia with numbers. Because of this, while I can grasp the theories of math, addition and subtraction don’t work right for me–I never get the right number. However, after getting my own job and handling money more, I think I have a basic grasp on what things roughly look like. I’ve just bought several cheap items in self-checkout, and the total looks ridiculous to me…)

Me: *waves to attendant* Excuse me, this can’t be right. I think the machine’s broken.

Attendant: No, it’s right.

Me: (starting to wonder but still fairly sure the total is too high) Are you sure?

Attendant: *pulls out calculator and shows me*

Me: …Got it. Thanks.

Attendant: No problem. Have a nice day!

(At least he was nice about it!)

She Has Cast You Into The Role Of Helper

, , , , , | Right | September 18, 2020

A woman comes in who has been in an accident. She has trouble walking and her arm is in a cast, so she asks me to help her shop. It is quite slow at this time of the day, so this isn’t much of a problem.

I help her do the shopping, and she is being kind of grumpy and commanding me around the whole time, making me go from one aisle to the other and back again, etc. 

When the shopping is done, I help her check out and bag her stuff; that isn’t usually done by store staff in the Netherlands. She tells me to take her stuff out to her car, which isn’t a problem, but it makes me wonder how she was able to drive, seeing the physical state that she is in. 

We arrive at her car, which is parked right in front of our store — in the handicapped-spot without a permit, even though there are plenty of parking spaces open — and in the drivers’ seat is her fully able-bodied husband. 

It still puzzles me to this day why she would ask store staff to go shopping with her and snap at, instead of her husband.

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