Smaller Box For Smaller Minded

| IA, USA | At The Checkout, Awesome Customers, Bad Behavior

(I am working a Saturday before a holiday and am extremely busy. I have also been at work since 5 am. I am the only teenage guy allowed to run a cash register.)

Customer #1: *to her cohort* “I f***ing hate this store, and hate these prices.”

Cohort: “Mhmm.”

(I finish ringing up everything.)

Me: “That’ll be $245.15 today, ma’am.”

Customer #1: “No, I am on [government program providing food to women with kids for the kids’ nutritional needs].”

Me: “Oh, I am sorry. Ma’am, you need to let me know that before, but don’t worry: I can rescan it and make sure it’s all right.”

Customer #1: “D*** right.” *returns to talking to cohort*

Me: *to person bagging groceries* “I need to redo this order.”

Coworker: “Okay.”

(My coworker unbags the groceries and helps me sort them out. At this point, I begin scanning items through. The computer lets me know if the items count for the program or not. A box of cereal doesn’t count and cannot be rung up for the government program.)

Me: “Oh, I am sorry, ma’am, this cereal doesn’t count. I believe it has to be the smaller size.”

Customer #1: “Are you f***ing kidding me? I just bought this same box of cereal with my last check.”

Cohort: “Yeah, the female cashiers always ring it up right for us.”

Me: “I am sorry, but the program just changed. You should have received a packet in the mail telling you what is now accepted. Would you like me to have someone get you the size that counts?”

Customer #1: “Just because you have a penis means you think you can tell me what I can and can’t do! I just want cereal!”

(Her rants continues for about five more minutes with a large number of customers all staring at us waiting to see what is going to happen.)

Me: “I am sorry, ma’am. Would you like the smaller size?”

Cohort: “Fine, go get the other box!”

(I finish ringing up the lady and tell her to have a nice day, receiving a scowl and a middle finger in return. Customer #2, after standing in line behind during the whole ordeal, pushes her cart up to my stand. I recognize her but am to upset at this point to think twice about it.)

Customer #2: “Well, that was unpleasant.”

Me: “A little bit. How are you doing?”

Customer #2: “Well, I am just fine. I want you to know something, though: you are my favorite cashier and I always come to your line. You have always been nothing but sweet to me and you ring me up quickly. As far as that lady goes, don’t worry; I will make sure she doesn’t bother you again.”

(She proceeded to offer me a hug which I took. Later my boss came up to me and told me he received two reports about me. The first was a screaming call about the sexist employee. The second was about a ranting and raving customer. My manager banned the rude customer and gave me a raise for biting my tongue through it all.)

Pen Her In For A Discount

| MI, USA | Awesome Customers, Bizarre, Top

(I am a cashier at a small chain grocery store in a small town. I am monitoring the self-checkout station when a customer walks up to me.)

Me: “Is there something I can help you with?”

Customer: “Hi is [coworker’s name] still here?”

Me: “I’m sorry, ma’am, but he has already left for the evening. Is there something I could assist you with?”

Customer: “Well, I am so embarrassed. He was my cashier earlier today and he asked me if I gave his pen back to him. I checked my pockets and I thought I did, but when I got home I found it in my purse! Could I leave this with you and you give it to him next time he comes in?”

Me: *slightly shocked* “Ma’am, you mean to tell me you drove all the way back here to return a pen to my coworker?”

Customer: “Yes. I told him I hadn’t took it. I feel so bad!”

Me: “Well that is very kind of you, I am sure he will appreciate it. I will make sure to leave him a note letting him know you returned it. Might I ask how far you had to drive to return it?”

Customer: “Well, I live in [town about 40 minutes away from store location].”

Me:What!?”

Treat Them Well And You Get Treated

| Long Beach, CA, USA | Awesome Customers

(My sister and I start unloading our cart. When the cashier and young bag boy see her they put on big smiles.)

Cashier: “Hey! It’s our favorite customer!”

(The bagger looks at us and smiles big.)

Bagger: “Your sister is my hero!”

(My sister blushes and I raise my eyebrows at her.)

Cashier: “On his first day, an older customer came in and gave him a hard time…”

Bagger: “…A really hard time. Calling him stupid and an idiot, ‘Kids these days’. You guys know the drill.”

Cashier: “Unfortunately, we aren’t allowed to say anything. Then he dumped all of the bags out and yelled at me to do it again.”

Bagger: “So your sister yelled, ‘Hey, you don’t treat people like that!'”

Sister: “He turned around ready to yell at me, saw I was in a wheelchair and shut his mouth. It was awesome!”

Cashier: “So, she’s our favorite customer now.”

Me: “Holy crap, that is awesome!”

(The employees were always super helpful and nice before, but after that, they REALLY went out of their way to help us.)