Can’t Put A Price On A Priceless Reaction

| OR, USA | Right | September 9, 2015

(I work in a small store, all of our pricing is done with pricing guns that print stickers to the product. We have six+ different pricers, and occasionally mistakes are made, the same item ends up with two different prices, etc;)

Customer: “Look! These are the same thing, one is $1.25, one is $1.50! Why is that!?”

Me: “Oh, I’m sorry. Sometimes things get mis-marked by mistake. But the correct price is $1.25.”

Customer: “I don’t want any, just wanted to know WHY they were different!”

Manager: “Well we have several different pricers. Sometimes they just go off of memory or forget the latest update. I’m sorry for any confusion.”

Customer: “Ah, thank you! I think some of them need to go back to kindergarten, yeah?” *laughing, he gestures towards me*

Manager: *without laughing, stares, unmoving at the customer…*

Customer: *slowly stops laughing, gets uncomfortable and leaves*

Canola Or Can’tola

| Grand Rapids, MI, USA | Right | September 9, 2015

(I work in something of a high end grocery store as a cashier. Most of our customers are great but every once in a while I come across one who thinks we aren’t high end enough. As part of my job I always try to ask the customers if they found everything they were looking for, and if not to then help them get it when that’s possible. A woman walks up to check out with a couple of items.)

Me: “Hi there! You find everything all right?”

Customer: “No, actually. I was disappointed you don’t have rapeseed oil. I really figured you would and I need it for a recipe. I think I’m going to have to go to a specialty store to get it now.”

Me: “You know, I could be wrong, but I think canola oil is another name for rapeseed oil. If you want I could page our grocery section to double check and see if we have any?”

Customer: *as though I don’t know what I’m talking about* “No, no, no, I don’t think so. I’ll just go to a specialty store.”

Me: “Are you sure? Because I’m pretty sure companies avoid calling it rapeseed oil because of what it sounds like. I think most use another name and I think it’s canola oil.”

Customer: “Yes, I’m sure!”

Me: “All right, well, have a good day and I hope you find it!”

(I looked it up later and I was right. Canola oil is another name for rapeseed oil. We definitely sell canola oil at our store.)

The Kind Leading The Blind

| St. Louis, MO, USA | Right | September 6, 2015

Customer Service Rep: *to me* “This woman needs help getting these items. Help her through the store, please.”

Me: “All right. Hello, ma’am!”

Customer: “I’m so sorry, I’m almost legally blind; I didn’t want to trouble anyone.”

Me: “It’s no trouble. I’ve guided for the blind before.”

(I lead her by the cart she’s holding onto so she’s more comfortable. The customer reads off her list as I get everything for her while she’s on the phone to double check the items. After we head to customer service she starts crying.)

Me: “I’m sorry; are you okay?”

Customer: “I’m sorry. I’m so embarrassed. It’s so odd to need help.”

(My heart breaks a little and I rub her arm in a comforting manner.)

Me: “It’s okay. It’s nothing you could control and no sense in being embarrassed or ashamed in needing help. It will be hard to adjust but you should get an amazing guide dog and be okay…”

Customer: “Oh… thank you… You are an angel… You’re so blessed… and I’m glad they called you to help me.”

Me: “No, I’m just a decent person unlike a lot of others in the world. Now after we check with customer service I’ll help you to your vehicle.

(Later…)

Me: “Now what kind of vehicle am I looking for?”

Customer: “A white truck.”

Me: “Okay… What kind of truck?”

Customer: “My friend will see me.”

(After a few moments a man comes and starts pulling her by the cart, I follow and keep a hand on her back in case of ice, as it’s a very snowy lot.)

Customer: “You’re such a big help. Can I give you a tip? I should, this means so much…”

Me: “No, it’s okay. I can’t and won’t take tips. I am helping you more than I was told because I want to. Now, you are all set.”

Customer: *cries, thanks me profusely, and hugs me until her friends helps her into the truck*

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A Heartfelt Plea

| QLD, Australia | Friendly | September 3, 2015

(A year ago I had open heart surgery. Then in April ’15 I had surgery to fix a complication. I’m at the grocery store when the check out guy starts scanning denture cream belonging to an older woman behind me.  I’m 29 but look about 18.)

Me: “Oh, that’s not mine.”

Lady: “No, but you can have it. Not like a young thing like you needs to worry about health issues at your age. You’re too young to worry about those things.”

Me: “I’ve got plenty of health worries at my age.”

Lady: *laughing* “Yes, dear, I’m sure you do.”

(I pull down the collar of my shirt and show the top of my zipper scar. The lady’s eyes go wide and her mouth open and closes a moment.)

Lady: *indignant* “Oh, well… ah… Yes… I’ve got that, too!”

Makes You Freeze In Place

| Phoenix, AZ, USA | Right | August 31, 2015

(I work in a fairly large grocery store. Arizona heat can be brutal. As I am walking around the store, I see a shopping cart full of ice cream, but since it’s so hot, I don’t think much of it. As I am walking down the aisle, I look and see a man INSIDE the freezer.)

Me: “Sir! Please come out of the freezer!”

Customer: “No!”

Me: “Sir, you could suffocate in there!”

Customer: *in a whiny voice* “But it’s hot outside!”

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