Very Difficult To Balance The Books

, , , , , | Right | January 16, 2020

I take care of lost and damaged books in our library.

When a patron loses or damages a book, they can either buy a new copy themselves and bring it to us or we can buy a new copy and then send them an invoice.

One patron, in particular, has been a big problem. She borrowed six books that were very, very late. After months of trying to reach her by email, phone, and physical letters, she finally brought five of the books back. Those books were all very damaged — torn pages and covers, some coffee spills inside, scribblings everywhere, etc. We knew for sure that she was the one responsible because those were all new books and she was the first patron to borrow them.

We told her that she would have to bring back the last book she still had and that she would have to pay for all the damaged book,s as well as the late fee.

She finally did pay her invoice, after months of constant reminders once again.

She still hadn’t brought back her last book, though. But she finally did bring it back, weeks after paying her first invoice, this one also very damaged.

So, I told her that once again, she would have to pay for it. She then sent me an email saying the following :

“Dear Madam,

This book is actually written by a group that has it available for free on their website. To avoid cutting down more trees and to do something for our planet, I suggest you could put the PDF on your catalog instead of making me buy a new copy.”

Obviously, I’m going to send her an email back saying that even if we decide to take the PDF instead of buying a physical copy, she still has to pay for the book she damaged. But I am just baffled at the nerve she has. If she cares so much about trees, then maybe she should take care of the books she borrows.

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Because A Bandage Can Totally Fix A Mild Traumatic Brain Injury

, , , , , , | Working | January 15, 2020

(My boss refuses to believe employees who say they’re injured. We are working together in a small space with several obstacles, and he accidentally bumps me sideways, causing my head to bounce off a steel beam. After I regain consciousness about thirty seconds later, I slowly get to my feet, still dazed and bleeding.)

Me: “Boss, I’m taking the rest of today off and going to a doctor to be checked out.”

Boss: “No, you’re not. Go wash yourself up and slap on a bandage, and then get back in here.”

Me: “Not happening.”

Boss: “You’re being insubordinate. Do what I tell you.” 

(I walk out, wash off the blood from my forehead, bandage it up, and then go straight to HR to report what happened before heading for the doctor’s office. Luckily, it’s only a “mild” concussion. I take three days off and come back to work.)

Boss: “You disobeyed my orders. Sign this writeup.”

(I snatched the writeup from his hands and stalked off to HR again, showing them the unsigned writeup and mentioning a few things like “unsafe work environment” and “OSHA regulations.” The writeup was thrown out and my boss was demoted and transferred.)

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The Modern Millennial: Knowing Songs And Crying For $100

, , , , , | Right | January 15, 2020

I’m the stupid customer in this story.

I was in the car and just happened to know the answer to a radio station’s “name that song” challenge. I didn’t pay attention to know what the prize was, but I was so excited I knew the answer that I called in anyway. Surprisingly, I was the right caller! It was a $100 grocery store gift card, not bad! I gave my details, and they called back a week later with details on how to pick up the prize. As I’ve never won a radio contest before, I didn’t realize this meant I had to drive down to the studio during their business hours, which happened to be the same hours I worked plus at least a 30- to 45-minute drive.

I played phone tag for a week or so asking for an alternative, like a friend picking it up for me or for them to mail it to me. They said no, you have to pick it up in person with an ID. Eventually, my employer allowed me to move my lunch break to the last hour so I could rush down to the studio before they closed.

As luck would have it, rush hour was at its peak, add in road construction, a car accident on the side of the road, and a full bladder — in my rush to get out, I didn’t use the bathroom before leaving — and I was frustrated and impatient. Traffic usually doesn’t bother me. I watched the clock tick away as I sat in my car on the road-turned-parking lot. When I finally reached the office building, I ran inside, saw the dark lights and locked office door, and ran crying into the bathroom, ready to burst. I came back outside, sat in the hallway out of the way of foot traffic — except a lone, confused-looking janitor — and cried to myself.

I don’t know why. Maybe it was just the frustration building up, but a twenty-something-year-old shouldn’t be crying over a gift card. I ended up calling the station and leaving a tearful voicemail explaining how I tried my best, I was sitting outside the office seven minutes after they closed, and I would try to come back another time. I guess I sounded pathetic enough that the next day after the weekend, they emailed me a waiver form saying they would mail the gift card, but that I had to sign it saying it’s not their fault if it gets lost or stolen in transit. I signed right away and received the gift card within the week.

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It Pays To Look Out For Each Other

, , , , , , , , , , | Working | January 14, 2020

(I have been receiving government benefits for a little while after leaving a violent relationship and being homeless. I finally get my own place and inform the agency responsible for the benefits; they tell me will send a rent certificate out so my landlord can sign it so I’ll receive assistance in paying rent. Fast forward a month: despite asking numerous times for it, it never arrives. I’m just managing to pay my rent but have very little left for food, bills, and essential medication. I go into an office to get one so my landlord can sign it before leaving the country for three months. I spend an hour and a half waiting for two pieces of paper, run and get my landlord to sign what he needs to, and then head back to the office. I wait another hour for a lady to take the papers.)

Lady #1: “It will be in your next pay.” *starts to walk off*

Me: “Excuse me, but I’ve waited for a month for the rent certificate. I really need the money. Shouldn’t I get back paid?”

Lady #1: “It will be with your next pay.”

Me: “I’m sorry, but I was told it could be done immediately. I would also like to know how much the assistance will be.”

Lady #1: “Fine, take a seat and I’ll find out.”

(I wait another twenty minutes.)

Lady #1: “It will be [amount that’s $50 less than should be] and will be with your next pay. If you want money now, you have to get on the phone.” *walks away*

(I get on the phone to a department that is notorious for keeping people waiting and then not helping. I am extremely lucky to get a woman who goes above and beyond. She messages the lady I originally dealt with to actually upload the paperwork — which she hasn’t done — and gets the amount I am to receive corrected. Because the office I am in is closing, the lady I originally dealt with tells me I have to leave. The second lady promises to call me on my mobile once she has everything sorted out. Twenty minutes later, [Lady #2] calls me and verifies who I am.)

Lady #2: “I have some good news: [correct amount] will be in your account overnight. I’m sorry for what happened today at the office but I’ve had four people working on it and it has been escalated to a supervisor.”

Me: “Thank you so much. Everyone else I’ve dealt with didn’t care, but you’ve been amazing. I really appreciate it.”

Lady #2: “Not a problem; I’m glad I could help. Now you mentioned you need medication; is there anything else you need tonight? I won’t be able to give a lot right now as the money will be in your account tomorrow, but I can see what I can do.”

Me: “Just my meds, which will be about [amount], and something for dinner.”

Lady #2: “What about getting home? It’s too hot to be walking long distances.”

Me: “I have enough on [travel card] to get home. Thank you.”

Lady #2: “Okay, I’ve just put [amount] on your account, which means you’ll get [amount] tomorrow. Things will get better; keep your head up.”

Me: *now crying* “Thank you so much. You’ve been amazing. No one else I’ve talked to has cared. Thank you, have an amazing rest of your day.”

(This might not seem like a lot, but the second lady I spoke too really went above and beyond to get it sorted and make me feel better. So, to the lady, if you’re reading this, thank you; your kind words and going the extra mile to fix others’ mistakes for someone on the end of the phone really made a difference.)

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The Meat On Your Plate Makes Up For Having None In Your Head  

, , , , , , | Right | January 14, 2020

(I am working as a banquet server at a four-star hotel. A typical night involves serving the same dish to 50 to 200 people.)

Me: “Before I bring out your soups, does anyone at this table have dietary restrictions I need to know about?”

Diner: *in a haughty voice* “My husband and I are vegan. We want fish for our entree.”

Me: *internally* “Don’t say it. Don’t call her a dumba**. Don’t tell her she sounds airheaded enough to actually think fish isn’t meat.”

Me: “Okay.”

(Two minutes later, in the kitchen:)

Me: “Two of my guests say they’re vegan, so they want fish instead of the beef wellington.”

Chef: “Did you tell them they’re dumba***** and that fish are animals?”

Me: “No, but I thought it really loud.”

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