Not Your Regular Pawn Shop

, , , , , , | Right | December 10, 2018

(I work in a small pawn shop. A regular comes in. He usually has unusual items he buys at garage sales to sell us. On this day he is slightly tipsy and empty-handed. My boss is working out in the back but can hear everything.)

Me: “Good afternoon, [Regular]. What can I do for you?”

Regular: “Um… Yeah, this is going to sound weird, but how much for me?”

Me: *in shock* “I’m sorry?”

Regular: “I’m broke until tomorrow, but I need more beer, smokes, and something to eat. How much will you give on a loan for me?”

Me: “I’m sorry, [Regular], but to pawn something, you need to leave the item here, so pawning yourself wouldn’t really help you.”

Regular: *with a sigh of defeat* “Oh, okay. Thanks, anyway.”

(He turns to leave but my boss stops him.)

Boss: “Hey, [Regular], in the twenty years I’ve owned the shop, that’s a first. I’ll personally loan you $50 just for having the balls to do it.”

(My boss — the owner — did lend him the money, and the regular was waiting for us to open the next morning to repay the loan. Over the next five years I worked there, he continued to sell us stuff. He would occasionally come in asking to pawn himself, and my boss always lent him the money.)

They’re Not The Only One With A Child

, , , , , , | Right | December 10, 2018

(I am serving a customer when another customer bypasses the other three people in line and stands next to the first customer. Usually, customers who want to ask questions do this.)

Me: *while packing my customer’s sales* “Hi. Do you have a question?”

Customer #1: “No, I’m in a hurry and I need to be served next.”

Me: “Sorry, but you need to join the line.”

Customer #1: “But I said I was in a hurry; it’s almost time for me to pick up my child from school and I’m going to be late. You need to serve me next.”

Me: “It’s not me you have to ask; there are other people waiting here, too.”

Customer #1: *to next customer in line* “Will you let me in?”

Customer #2: “No.”

Customer #1: “But I need to pick up my child.”

Customer #2: “I need to pick up my child, too.”

(She turns to the next customer.)

Customer #3: “No, I need to pick up my child, too.”

(Followed by:)

Customer #4: “No, you should have thought about that before you spent the last hour in here shopping.”

A Resolution Worthy Of TV

, , , , | Right | December 7, 2018

(I’m an assistant manager. We are targeted a lot by quick-change artists, and scammers. One customer in particular is notorious for this. With almost every item, she will b**** about the price, until finally some of the other managers will cave and give it to her, just to shut her up. I start getting suspicious. One day when she enters the store, I go to the office and watch her pick up a few things and set them in her cart. She goes back to the TVs and puts one in her cart. She goes over to pick up a few things, but then comes back to put the TV back, but on the shelf a few spots over. I think she must have had buyer’s remorse, or something, but at least she didn’t just dump it somewhere like they usually do. I continue to watch her as she picks up a few things, and then, no surprise, goes back and picks up the TV and heads up to the front. I realize now what she’s been doing, so I walk out front, as the cashier will need me to override prices, anyway.)

Me: “Hi, ma’am. How are you today?”

Customer: “Fine, thanks.”

(She sets her stuff up on the belt and the cashier starts scanning. She gets to the TV, and it rings up for $479.99.)

Customer: “That’s not the right price; it’s supposed to be $359.99. The tag said it and everything.”

Me: “Well, ma’am, I’d be glad to look into that for you. But since it’s such a huge price difference, do you mind if I go back and see where you got it from? So I can see if it’s an incorrect tag, or something?”

Customer: “I mean, it’s all the way in the back. But the tag said $359.99.”

Me: *pausing for a second* “Was that the first time, or the second time you put it in your cart?”

(She still doesn’t know I was watching her the entire time.)

Customer: *now defensive* “Look, can I have the TV for $359.99 or not? I’m the customer; I’m right. If you don’t give me it for the right price, I’ll make sure you get fired.”

(I look the lady dead in the eyes.)

Me: “Look, ma’am. I watched you move the TV. The price is $479.99. If you want it, you’d best buy it now, because after today you are no longer welcome in my store.”

(The lady gets mad, and knocks the TV off the belt. Of course the whole store hears it shatter.)

Me: “Okay, that’ll be $479.99.” *walks away*

(The lady pays for her things and leaves in a pissed-off mood. I let the store manager, as well as corporate, know what happened, and everything is fine. A few days later, my store manager and I are talking.)

Manager: “Hey, you know that lady you banned? Guess who tried to come back to return the TV, saying it was broken when she got it home? And guess who got turned away at the door?”

(We haven’t seen her since.)

He’s All Mouth, No Bank Account

, , , , , | Right | December 7, 2018

(I am working at the service desk when a man who looks old enough to be my father comes up. I am the only one working at the desk, and he is the only customer around. He throws a reloadable money card on the countertop.)

Me: “Hello there. Reloading?”

Customer: “Withdrawing.”

Me: “How much?”

Customer: “$20.”

Me: “Thank you. The screen out there will ask you to enter your PIN.”

Customer: “Why does it ask for the PIN when I’m putting money on?”

Me: “For security purposes, I suppose.”

Customer: “Who’s going to put money on someone else’s card?”

Me: *small laugh* “That’s a good point. If someone wants to give me money, I’m okay with it!”

Customer: *grins* “Yeah? What would you do for that money?”

Me: “Uh. I… I…”

Customer: “Because I can give you some money, but you’ll have to earn it.”

(The printer starts printing, so I automatically reach out for the paper. The man grabs my wrist and holds on. I feel a moment of panic quickly replaced by anger.)

Me: “Let go.”

Customer: “Don’t you want to earn some more money?”

(I take a deep breath and pull my wrist out of his hand, bringing the receipt with me. I look down at the paper and a small laugh escapes.)

Customer: “What?”

Me: “After depositing your $20, your current balance is -$74.”

(I slide his receipt and card across the counter. The man turns bright red and snatches his belongings, accidentally flinging his card across the floor in the process.)

Customer: “That was rude. You need to learn how to talk to customers.”

Me: “You need to have money before you offer it to someone else. Have a nice day, sir.”

Nice Going!

, , , , , | Right | December 6, 2018

(It’s my first week in the children’s room of the public library and I’m alone at the desk. An older woman approaches. Note that making book recommendations is a pretty standard part of the job.)

Customer: “I’m looking for some nice books.”

Me: “Okay, sure. Are you looking for any specific books?”

Customer: “No, just some nice books.”

Me: “Okay. How old is the kiddo they’re for?”

Customer: “He’s in kindergarten.”

Me: *leading the way back to the picture books* “Is there anything he’s read that he’s really liked?”

Customer: “I don’t think so. I wanted to find him some nice books.”

Me: “Okay.” *begins pulling a few of my favorites* “How about one of these?”

Customer: *looks them over carefully* “No, not these. I wanted some nice books.”

Me: *a little surprised* “I’m sorry. Can you tell me a little bit more about what you’re looking for?”

Customer: “Nice books. Books with nice pictures.”

Me: *pulling some with award-winning illustrators* “Something like these?”

Customer: *looks them over carefully* “No, nice books. Where do you keep your nice books?”

Me: “I’m so sorry, but I don’t understand. Tell me more about what you’re looking for.”

Customer: “Books with nice pictures, that teach a lesson to children.”

Me: *pulling some fables and other books with morals* “How about some these?”

Customer: *looks over each one* “No, nice books. You should have separate section for your nice books!”

Me: “I’m sorry, I just don’t understand. Can you tell me any nice books that you’ve already read?”

Customer: “No, I don’t know. Just nice books. You must have some nice books here…”

Me: *giving up* “I’m so sorry. Please have a look around; maybe you’ll find what you’re looking for. “

(She left without checking anything out. When I relayed the story to my coworker, he showed me where we had the “nice” books: books from a publisher that cater to a specific conservative, religious group. It turns out the woman was right, sort of; too bad I had no idea what she was talking about!)

Page 1/2512345...Last