Staying Past Closing Is A Severe Demerit

, , , , , | Right | January 18, 2019

(I work in a fast food restaurant. I am scheduled to work closing the night before school starts. Because I have an 8:00 am class, I am rushing to finish all of the closing procedures so I can leave at my scheduled time — 10:00 pm — when a group of young men comes in. Unfortunately for me, they all decide to sit in the dining room. The owner has installed cameras with audio, and listens to make sure we don’t tell customers to leave. He has had employees fired before for even hinting as such.)

Manager: “I know you need to be home soon, but don’t rush them.”

Me: “I hope they finish quickly; they’re wearing [University I attend] shirts.”

Manager: “Then maybe they’ll leave soon.”

(The young men eat quickly, but then they sit and watch videos on their phones. I wipe down tables around them, hearing that they are dorm students. After a half-hour, the manager checks on the dining room.)

Manager: “They’re still here?”

Me: *grudgingly* “Yesssss.”

Manager: “You’ve done everything else to close, right?”

Me: “Of course.”

Manager: “Just wait. Policy says we can’t tell them to leave.”

(Another two hours go by. It is now two and a half hours after our dining room is closed and two hours after I am supposed to get off. I still have to stay a half-hour after these customers leave to vacuum, so I am nearly in tears.)

Manager: “[My Name] what are you– They’re still here?!”

Me: “Yes. [Manager], I’m sorry, but I need to get home!”

Manager: “You’ve left the vacuum out to give them a hint, right?”

Me: “Of course! They even asked about it when they came up for a refill.”

Manager: “I’m sorry, I can’t tell them to leave. You know what [Owner] will say.”

Me: *gets a realization* “Actually, I know what to do.”

(My manager agrees to the plan, so she walks out to the dining room.)

Manager: “Hello, gentlemen. Still out celebrating your move in?”

Customer #1: “Yeah. School starts tomorrow, so it sucks.”

Manager: “Aw, that’s a shame. I was just talking to my employee; she also attends [University].”

(The customers start to look a little sheepish.)

Customer #2: “That’s cool.”

Customer #3: “Shame she’s out here still.”

Manager: “Don’t sweat it. Although, I have to confirm something she told me in the past, if you guys don’t mind. Is it true that [University] places severe demerits on your student profile if you’re not in your dorm before midnight?”

(The men all went wide-eyed and bolted out. Since it was past midnight and almost time for the drive-thru to close, as well, the manager made everyone help me vacuum the dining room. I got home only a few minutes before one in the morning. The store has since been bought by another company and that policy has been changed.)

Tooth And Brain Decay

, , , , , | Romantic | January 18, 2019

(My husband has just had some dental work done. He wants to brush his teeth, but we use electric toothbrushes, and he thinks those will be too harsh on his tender gums.)

Husband: “Babe, do we have any non-electric toothbrushes?”

Me: “Yes, I think so, behind the bathroom door in the cubbyholes.”

Husband: “Oh, darn. None there.”

Me: “Well… you could use your electric one and not turn it on?”

Husband: “Oh, jeeze. I should have thought of that! I think the dentist injected Novocain into my brain.”

Behaving Like A Rugrat

, , , , , , , | Right | January 18, 2019

(I am a cashier, checking out a woman who has random bits and bobs, including a rug. She is on her phone the whole time, speaking French — we are in England. When I pick up the rug I am shocked to see a competitor name on the rug tag. I have to leave the till a moment and show my manager that a competitor rug has shown up in our stock.)

Manager: “We can’t sell it to her; it’s not our stock.”

Me: “Can I just scan another rug and sell it to her at that price, one the same size or something? They’re not going to get this rug back and we can’t keep it.”

Manager: “No, we can’t sell it. Just tell her what has happened and get another rug for her that looks the same.”

(I sigh, knowing he is right but it would just be easier for everyone, and go to explain to the customer what has happened.)

Customer: “Why can’t I have this rug?”

Me: “Because it is from a competitor’s store, and I can’t even begin to explain how it got here.”

(I unroll the rug and show her the tag; it clearly says the other store’s name on it. All the while, she is holding her phone to her chest as I speak to her. I set the rug aside and finish scanning all her items and put them in the trolley for her. She then goes to remove the rug and place it in the trolley.)

Me: “I’m sorry, I can’t sell you that rug.”

(I pick it up and place it behind the till where she can’t get it; she gives me a dirty look.)

Customer: “Why can’t I have that rug?”

Me: “Because it is from a competitor’s store and I have no idea how it got here, but it is not our rug to sell. I’m sorry, but my manager told me not to sell it. I can I get you another one, maybe?”

Customer: “Yeah, whatever.”

(She then goes back to speaking in French on the phone, and I wonder if she is talking about me to the person on the other end. I go and check the rug aisle but find there is nothing matching the rug in colour or size, so I go back and explain to her the situation. She pulls the phone away from her ear.)

Customer: “Now listen to me. I need that rug. Now, just pick it up and sell it to me.”

Me: “I’m sorry, it’s out of my hands. Can I get you anything else?”

Customer: “Yeah, help me with my stuff to my car.”

(I do, and I find her trying to get a huge mirror and everything else in a two-door coupe with the roof down. She doesn’t help me unload the trolley, and doesn’t thank me at all or acknowledge me, so I sling the last bag onto her seat and set off with the trolley back into my store. I’m sorry, guys, but she was just a horribly rude person. After I return to my till and serve a few more customers, she reappears.)

Customer: “Where the h*** is my rug?”

Needs To Reorient Your Hearing

, , , , , | Working | January 14, 2019

(A new starter has been assigned to my team. I am trying to get him logged into our computer to process customers’ to-store deliveries, when the system refuses to let him log in. I recognise the error: he hasn’t started his shift yet — we use an electronic time-booking system that also prevents user accounts from being logged into unless they are on the clock. I advise him that he needs to clock in, and escort him to the machine in case he forgot where it is. He stops as we approach the staff door.)

Me: “Is there a problem?”

Starter: “I can’t go in there.”

Me: “Why not?”

Starter: “The gays are in there. [Manager] said I’m not allowed.”

(I have no idea what he’s talking about, but reassure him that he is, indeed, allowed beyond the threshold. He adamantly refuses to enter, and wants me to speak to the manager about it. I tell him he risks not being paid for his shift, which he accepts. I assign him to something not needing computer access and wait for the manager to come in. She is equally confused and speaks to the starter. She gives me this gem when she returns.)

Manager: “He apparently misheard me when I told him he had to be escorted in the admin office because the keys are in there.”

Closing Down Any Empathy For You

, , , , , , | Working | January 11, 2019

(I just began working at a new deli after some issues at a previous job. Starting out, the new job is great! I had fun coworkers and a nice manager, and even the higher-ups seem very kind and helpful. As time goes on, of course, some things start to seem off or annoying, but I let those go. It isn’t much to complain about. One night, I am closing and, unfortunately, I am running a bit behind. I was supposed to be out by 8:00, but it’s coming onto 7:10 and I’m not where I am supposed to be.)

Me: “Hey, [Manager], I’m running a little behind. Can you give me a hand, here?”

Manager: “Sorry, [My Name], I’m running behind on my own stuff, too. I don’t know if I’ll make it out on time myself.”

Me: “Oh, well… Okay. When you get the chance, I could really use some help.”

(I continue doing what I was doing. A few minutes later, I begin to filter our deep fryer. I still have other things I need to do, but I’m keeping calm so I don’t make any mistakes… That is, until my manager comes by and watches me work over my shoulder.)

Manager: “You’re not going to make it out on time, are you?”

Me: “Probably not… That’s why I asked for help before.”

Manager: “Well, I can’t help. I have stuff to do. Man, you’re not making it out of here until well past 10:00!”

(The deli closes at 10:00.)

Me: “Well… I still have quite a few things to do.”

(Once the fryer is done being filtered and has cooled down a bit, it’s about 7:50. I begin taking it apart to clean out the filter. My manager is close by, just watching me work.)

Manager: “Man, you are so behind!! I can’t believe it; how could you be so behind?”

Me: “I’m not sure… Look, if you’re just standing there, not busy, I could use a little help with something else.”

Manager: “I told you! I am not done yet! I’m going to be late, too!”

(A little annoyed, I continue with my work. My manager continues to watch me until the clock strikes 8:00, when she packs up her things.)

Manager: “You’re still behind? Good luck with that! I’m going home. Night!”

(And she left. I didn’t make it out until just before 10:00 that night. The next morning I came in for an earlier shift and my manager told me that I didn’t do anything right, and that I obviously needed to be retrained in closing. I’ve gotten better — and faster — at closing since, but that night just irked me enough to where I lost a little respect for my manager.)

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