The Wi-Fi Is Screwed

, , , , , | Right | September 16, 2019

(I work at a very popular thrift store. One day, our Wi-Fi goes out so we can’t use our computers. This means that while we wait for the Internet providers to fix it, we have to write up all the receipts by hand and can only take cash. There are signs on the door when you walk in, on each register, and all over the store. My manager makes announcements every 15 minutes, and I apologize to each customer for the inconvenience. But even with all that, this happens multiple times.)

Me: “All right, now that I’ve added in the tax, your total will be [amount].”

Customer: *pulls out a card and tries to hand it to me*

Me: “Um, we can only take cash right now.”

Customer: “Really? Are you sure?”

Me: “Positive.”

Customer: “Well, I really wish someone would’ve told me beforehand.”

Me: “…”

(Also, while most customers are very understanding, patient, and nice about the situation, I still have a couple of these.)

Customer: “Well, this is just very bad business. You need to fix this immediately.” *leaves in an angry huff*

Me: “Oh, sure. Let me just grab my trusty screwdriver and fix the Wi-Fi. I’ll have it up and running in no time.”

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Her Policy Is To Scream And Shout No Matter What

, , , , | Right | September 16, 2019

(At my store, if a customer wants to do a return, we have to pay them back the way they originally paid for it. A woman and her daughter come in to return a bra.)

Customer: “I’d like to return this.”

Me: “All right.” *scans receipt and bra* “You’ll be getting back $5.18, and you paid with card, so that’s how we’ll give it back. Please insert your card when it asks.”

Customer: “But I don’t have the card.”

Me: “Well… I’m not supposed to do the return without the card—”

Customer: *cuts me off before I can tell her I’ll still do cashback* “WELL, Y’ALL ARE GONNA GIVE ME MY MONEY BACK! WHERE IS YOUR MANAGER?!”

Me: *signals to the manager to come over* “We may still be able to give it back in cash since it’s a small amount. But next time, please try to have your card so that we can do the return properly.”

Customer: “NEXT TIME Y’ALL ARE JUST GONNA GIVE ME MY MONEY BACK REGARDLESS OF IF I HAVE MY CARD OR NOT BECAUSE I BROUGHT IT IN WITH THE RECEIPT!”

Me: *ignores her yelling to ask for the go-ahead from my manager, though now I have an attitude, as well*

Manager: “It’s fine.”

(My manager tries to calm the woman down because she’s still yelling through the whole thing and even stays after I’ve handed her the money to give us “a piece of her mind” so we’ll “know how to properly run a business.”)

Customer: “…and you’d better not ever try to take my money again! You need to change that policy because it’s bulls***! And next time—”

Me: *fed up after hearing her rant for the past five minutes and slams my hand on the counter* “LOOK! We don’t make the rules, so you continuously yelling at us over five dollars isn’t going to change what corporate decided.”

Customer: “I didn’t say anything about you making the rules! I’m just saying—”

Manager: *cuts her off, sighing* “Ma’am, it’s just store policy. You’ve been shouting for well over five minutes now. We went against store policy and gave you the money back. Can you just drop it?”

Customer: *walks to the toy section with her daughter still loudly going on about how she hates our policy*

Customer #2: *walks up and sets her stuff down rolling her eyes* “I promise I won’t be difficult like that.”

Me: *smiles* “Thank you.”

(Yes, I admit I could’ve handled that better; I lost my temper, and raised my voice. But after dealing with customers like her for nearly a year and getting yelled at earlier that day because our computers shut down, I just had little patience for getting yelled at for five minutes straight over a policy I didn’t make, especially after I had already broken the rules for her.)

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Unfiltered Story #161916

, , , | Unfiltered | September 4, 2019

(I am waiting to check out behind another customer. She has repeatedly been asking the employee to make sure she gets the sale price on an item. The cashier rings up the item, but its not on sale.)
Customer: Why didn’t I get a discount?
Employee: Well its not on sale ma’am, do you maybe have a coupon from our weekly ad?
Customer: It said on the sign that it was on sale!
(This continues for 5 more minutes.)
Employee: I promise you, its not on sale. Would you like me to go check the sign?
Customer: (annoyed) Duh!
(The employee walks away to check the sign, leaving me still waiting.)
Me: (sighs)
Customer: (oblivious) The employees here are awfully rude!

The Signature Of Someone Who Really Needs Their Food

, , , , , | Right | March 23, 2019

(I work as a delivery driver for a café. My hat, shirt, and car all have the company name and logo. I pull up to a customer’s house and knock on the door, holding a bag of food that also has the company name on it.)

Me: “Hello! If I could just get your signature right here on your receipt, that would be great!”

Customer: “There’s no soliciting here! You need to leave right now!” *slams door in my face*

Me: *knocks again*

Customer: *opens door to yell at me again*

Me: “Ma’am, I’m from [Company]. I have your food order.”

Customer: “Oh!” *signs paper, takes food, doesn’t tip*

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Unfiltered Story #142113

, , , | Unfiltered | February 27, 2019

I was in the line at the post office.  I was in front of the line and there were 6 people behind me.  Woman #1 is at the other counter filling out change of address forms. Woman #2 who isn’t even with Woman #1 starts talking to her.

Woman #2:  You know if you change your address online they charge you.

Woman #1: I know .

Woman #2:  They shouldn’t do that since you can fill out the papers at the post office for free.

I then put in my 2 cents about it.

Me:  You know it is only a $1.

Woman #2: (She yells this) Well they shouldn’t charge anything. 
She then slams her fists on the counter and storms off.

Me and others in line are trying to hold back laughter.  She was really that upset over a $1 and actually nothing that pertained to her anyways.  I still have no clue if she had business at the post office or what.