Bureaucracy’s Hidden Benefits
Me: “Hi, how can I help you?”
Client: “I’d like to know why I haven’t received my benefits.”
Me: “Let’s just pull up your case. Can I have your case number?”
(The client gives me their case number and I pull up the case.)
Me: “Well, it looks like you didn’t return your application. Without an application, we can’t approve welfare benefits.”
Client: “Can’t we do it over the phone?”
Me: “No, you need to come in and do an in-person interview so we can get an ID and a signature.”
Client: “So, we can’t do it over the phone?”
Me: “No, we need a face-to-face interview.”
Client: “That’s just too much work. I’ll just go get a job!” *click*
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