Unfiltered Story #149593

, , , | Unfiltered | May 7, 2019

( When working as a cashier at a grocery store)

customer: sets groceries down at my till and doesn’t say a word just looks at me impatiently

Me: I say Good day and proceed to scanning and bagging

after a moment I am done and her stuff is ready to go…

Me: That will be $16.84 mam

Customer: hands me $16.48 and stares at me.

Me: I count the change and say mam you owe me 48 cents still you only gave me $16.48 the bill is $16.84

customer looks at me and starts yelling, ARE YOU [email protected] DYSLEXIC, IS THERE SOMETHING FUCKING WRONG WITH YOU, YOU TOLD ME $16.48

me: Excuse me mam but i said $16.84

customer NO YOU DIDN’T…. Is about to start yelling and ranting again when

Customer #2 behind her pipes up and says I think you’re dyslexic HE SAID $16.84

At this point she turns 7 shades of red slams a dollar down and grabs her bags and runs for the door

Unfiltered Story #115380

, , , | Unfiltered | July 2, 2018

(I work as a floor associate for a big name retailer, which just means that I am trained in a lot of different areas and can be placed wherever they need me. Today I am working the register. My customer is a Caucasian female in her late 30s. I am a very friendly and outgoing cashier, always taking time to make small talk and that sort of thing.)

Me: “Hi, how are you doing today?”

Customer: *gives me irritated look*

Me: *kind of just turns away in surprise, but continues to scan her items*

Customer: *all of a sudden* “It’s people like you!”

Me: *shocked* “I’m sorry, ma’am, have I done something to upset you?”

Customer: “All you Mexicans taking jobs from hard-working white people!”

(I’m biracial, half-white, half-Hispanic, but since I was adopted into a white family when I was four, I’ve always considered myself white, not to mention the fact that my skin is relatively fair.)

Me: *seething inside, but managing to keep my cool* “Ma’am, I think you’re mistaken. I was born and raised in West Texas.”

(Customer goes beet-red and attempts to stutter out an apology. At this point I’ve finished bagging her items and walking her through the payment process.)

Me: “Would you like your receipt with you or in the bag?”

Customer: *continues to apologize*

Me: “Would you like your receipt with you or in the bag?”

(The customer takes items and receipt and runs off, still red in the face.)

Next Customer: “You’re a champ, I would have slapped her right in her racist face.”

Me: *grins* “It got real close there, I promise you that!”

Dr. Coke Versus Diet Pepper

, , , , , , | Right | April 11, 2018

(I’m working the front register during a very busy dinner rush. My manager was helping me put together orders, but then stepped out for a few minutes to prepare a specific salad we ran out of. Due to this, I have to ask the next person in line to wait a minute while I bag a couple of orders for people who have been waiting a while. I’m currently in my last year of high school.)

Customer #1: “Well, fine! But you guys are fast food. This is in no way fast.”

Me: “I’m sorry, ma’am, but we are slammed, both inside and in drive-thru.”

(I finish up two orders, and then I return to the register.)

Me: “Sorry about your wait. Will this be for here or to go?”

Customer #1: “I don’t have time for your stupid questions! Give me a [combo], and make it snappy!”

Me: *marking the order as to go* “Absolutely. What would you like to drink with that?”

Customer #1: “Your dumb questions slow everything down! Get me a Dr. Coke!”

Me: *thinking I misheard her* “I’m sorry, ma’am. You said a diet coke?”

Customer #1: “NO! DR. COKE!”

Me: “I apologize, but we don’t have a Dr. Coke soda. Did you mean a Dr. Pepper?”

Customer #1: “No, you dumb***! Get me a Dr. Coke, large!”

Me: *giving up and ringing it as a Dr. Pepper* “That’ll be [total], please.”

Customer #1: “Seriously, why do they hire dropouts? I bet you didn’t even complete first grade. You don’t know what ‘fast food’ means, and you don’t know what a Dr. Coke is.”

Me: *getting fed up by her rudeness* “That’ll be out for you shortly.”

Customer #1: “Get me that Dr. Coke, right now!”

(I look around and notice my manager hasn’t returned from making more salads.)

Me: *to the next customer in line* “I’ll be right with you, sir. Sorry about the wait.”

Customer #1: “Hello! I need that Dr. Coke!”

(Unfortunately, our soda fountains are right in the customer’s view, but I go ahead and begin to dispense a Dr. Pepper.)

Customer #1: “No! No! No! I said a Dr. Coke!”

Me: “Sorry, ma’am.” *getting fed up, and I decide to give a Diet Coke a try*

Customer #1: “Not DIET! DR. COKE! My God! How stupid are you?”

(By now, our line is almost to the door, and the next customer in line speaks up.)

Customer #2: “You know what, lady? This young lady has been working hard up here, and the wait has been long because they’re really busy, and you have been giving her a hard time. Seriously, I have never heard of a Dr. Coke before, and frankly, after how rude you’ve been to her, you should be happy that she’s giving you a drink, so shut up and let her do her job!”

Customer #1: “My God! The world is so stupid! That’s a Dr. Coke!” *points to the root beer* “You know what? I won’t take this!” *storms out without food or a refund*

(By this time, my manager has returned to the front and caught up on the orders. I flag him down as he’s bringing out the rude lady’s order.)

Me: “The lady who placed this order stormed out.”

Manager: “Did she get a refund?”

Me: “No, she stormed out before I could give it to her.”

Customer #2: *to me* “How much is that combo, sweetheart? I’ll take it.” *hands me over the money*

Manager: “You don’t have to pay for that, sir. Thank you for standing up to my employee. What would you like to order? It’s on the house.”

Customer #2: “I was going to order that exact combo, but with a Dr. Pepper instead of a Dr. Coke.” *winks*

Me: “You got it. Would you like anything else?”

Customer #2: “Just that customers don’t give you such a difficult time, sweetheart. You’re doing great, and don’t let anybody tell you otherwise.”

Me: “Thank you, sir.”

Customer #2: “Thank you. You have fantastic customer service skills, and if you ever applied for a job, I’d hire you in an instant. Keep up the great work, and take care.”

(Thank you, kind sir; once you left, everybody was much kinder, despite the long wait. You certainly made my night.)

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Frustration Plus Anxiety Is Adding Fire To The Fryer

, , , , , , , | Working | November 28, 2017

(I work at a fast food restaurant. I typically work weekends and one or two school nights a week. One night, I am working with a manager who is notorious for being difficult to work with. The manager will have good days in which he is very understanding and relaxed, even during rushes, but other days, he will scream at all the workers throughout the shift. I have generalized anxiety disorder, and on the good days, he is very understanding. When the manager is in a bad mood on a day my anxiety is already strong, it always makes for a rough shift because the yelling often makes it worse. Due to being a minor and under curfew, I cannot work past 10:00 pm on school nights, but this manager never honors this. I usually work the register because the restaurant believes I have good customer service skills, and I am most comfortable in that position. However, on this night, I am on the fry station, which is a station that I do not like working, and I tend to struggle with.)

Manager: “Gang! We have ten more guests coming up front. Keep moving! [My Name], drop more nuggets and fries!”

Me: “Yes, sir.”

(A few minutes pass and we run out of fries. I immediately drop more. I am waiting on fries when the nugget timer beeps. I go over to get the nuggets while the fries are cooking.)

Manager: “[My Name]! Where the h*** are the fries? I need two mediums!”

Me: “They’re cooking. They should be out in about 30 seconds.”

Manager: “Well, I don’t have 30 seconds, sweetie. You need to be on top of this more.”

Me: *starting to feel overwhelmed, and feeling my anxiety kick in* “Sorry.”

Manager: “Don’t f***** apologize! Just do your job! Your fry timer is beeping, and I need more nuggets down because somebody ordered two large packs. Quit standing around and do your job!”

(By this time the general manager comes out of the office from taking a phone call, and I breathe a sigh of relief because she is very understanding with my anxiety. She then takes orders in the drive-through. Meanwhile, the manager keeps shouting at the kitchen staff and me for the next ten minutes. I am very close to crying at this point.)

Manager: *to me in a disgusted tone* “What is that?”

Me: “Sorry. Did I do something wrong?”

Manager: “Yes! You did! Do I really have to tell you?”

(I am completely baffled, as I have plenty of food out and cooking to keep up with the rush, and I am caught up on all my orders.)

Me: “What did I do?”

Manager: “Why the f*** do you have so many spicy nuggets available. I want to see 12 maximum; otherwise we waste food.”

(Just then, we get an order for two six-piece spicy nuggets in the drive-thru. I have only eleven available. I alert my general manager, and she tells me not to stress about it.)

Manager: “Are you kidding me, [My Name]? Drop more nuggets and fries right now! I don’t know what you are doing right now, but if you think you are doing your job, you are not doing a good job. If [District Manager] were here right now, I would try and have you fired because you are not doing your job!”

Me: *almost in tears* “Yes, sir.”

Manager: “Tell me: what is it I have to do in order to get you to work? You are holding everybody up because you do not have the necessary food available when we need it! Why can’t you do your job?”

(At this point, the general manager has had a break in cars and hears the manager screaming at me.)

General Manager: “[Coworker], take orders for me, please. I’m going to help the fry station.”

Manager: “[My Name], how many times do I have to yell at you before you will do your job?”

Me: *in tears* “[Manager], please. I have anxiety—”

Manager:I know! Why are you using your anxiety as an excuse?”

General Manager: “[Manager], I’ll handle this.”

Manager: “No way! We are so far behind, and [My Name] is not doing her job and keeps crying about me yelling at her!”

General Manager: “Then don’t yell at her! [My Name] is one of our best workers, and the way you have been yelling at our employees is intense enough to make them cry, whether or not they have anxiety.” *to me* “Are you okay?”

(Before I can answer, the manager screams.)

Manager: “This is ridiculous! Are you allowing [My Name] to have a temper tantrum?”

General Manager: “No. She has anxiety, and is probably feeling a little overwhelmed.”

Manager: “Well, if she has anxiety, then why did she take the job? I think she should be fired right now!”

General Manager: “Options for people her age are very limited, and many of them need money to pay for schooling. Now, [Manager], please, go take a break. I’ve got this rush under control.”

Manager: “Fine! But, [My Name], stop your f****** crying. You deserve getting yelled at for being lazy and not doing your job!”

Me: *extremely close to walking out due to frustration, still crying* “Yes, sir.”

General Manager: *as soon as the manager leaves* “Hey, sweetie, can you get me two medium fries, please?”

(I have enough for one, but I need more and the baskets I dropped still have another minute to go.)

Me: “Fries will be up in a minute. I’m sorry.”

General Manager: “Oh, honey, it’s okay. I know that it has been very busy, and you are doing the best that you can. Are you okay?”

Me: “I’m just very overwhelmed, and my anxiety is bad right now.”

General Manager: “Then go take a breather. I’ll prepare your usual meal. You’re doing great.”

Me: “Thanks so much!”

(After a ten-minute breather and meal break, I begin to feel a little better. I return to the fry station and the rush has died down. However, my manager returns.)

Manager: “[My Name]! Where were you?”

Me: “[General Manager] sent me on break.”

Manager: “I’ve had enough of your attitude! I am about to report you to [District Manager], and I will make sure he fires you in a heartbeat. Now, go take the front register. You are closing the dining room tonight, because you obviously can’t do the fry station.”

(If I were to close the front, I would have to stay until 11:00 pm, which would violate curfew. I try to explain this to my manager, but he is stubborn.)

Manager: “Don’t you sass me, hon! Are you trying to get fired? Because I will call

[District Manager] right now!”

General Manager: “Actually, [Manager], I have the authority to fire employees, including you. I could fire [My Name], but there is no reason because she is a great worker.”

Manager: “No, she isn’t! She was falling behind on the fry station!”

General Manager: “Because she needs more practice on the fry station, but your yelling does not help. I heard you yelling profanities at her, and that is never okay. Yelling at people, particularly those who get stressed easily, will often make them frustrated. Now [Regular Customer who is good friends with the district manager] came in during that rush and witnessed your behavior towards [My Name] and all the employees. He told me he would contact [District Manager] tonight. Furthermore, I will also report your behavior to him tonight.”

(The general manager’s shift ended before mine did, but on her way out, she gave me a hug and told me to hang in there. She, along with the regular customer, reported my manager’s behavior to the district manager. A couple weeks later, my manager was fired because he started cursing out the district manager.)

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