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This Lie Has A Date Of Death

, , , , , , | Right | December 7, 2021

I work as an usher for a large chain cinema. Any horror film rated age fifteen is like a magnet to kids who often get people to buy them tickets and are shocked when they are ID’ed by an usher. Another issue is that kids that age are too young for driver’s licences and often genuinely don’t have any ID. I find that asking for their date of birth is surprisingly effective in weeding out people who are genuinely underage.

A group of about six fairly young-looking boys and girls line up to get their tickets torn, and surprisingly, some have ID showing that they are actually fifteen. I have this conversation with one of the girls.

Me: “Hi, can I see your ID, please?”

Girl: “Oh, hi! I don’t actually have any ID, but I’m fifteen today; we’re out for my birthday.”

Me: “Oh, hey, that’s great. Happy birthday. What’s your date of birth?”

Girl: “Uh, ummm… it’s today’s date and the year is… ummm…”

Her Friend: “Just take fifteen away from today’s date!”

Me: “Look, I’m sorry, but I’m pretty sure you can appreciate that this isn’t exactly convincing, can’t you? If you return to the lobby, they’ll be happy to exchange your tickets for any film rated under fifteen or refund you if you prefer.”

The group walks off looking a bit dejected. I phone the lobby to explain what happened. About fifteen minutes later, the group reappears and the girl stands at the end of the hall and glares at me before declaring:

Girl: “I don’t like you! You’re not very nice! I hate you!”

Then, she turned around and stomped off.

Going In Order Is Very Rewarding

, , , , , | Right | December 6, 2021

I’m working in a bar on a really busy Saturday night. Customers are crowded together, but I am doing my best to keep my eye on the order they arrive and serve them in that order. I don’t always get it right, but usually, most folks are patient or polite about it.

[Customer #2] has been waiting a while but definitely not as long as [Customer #1]. I’m not sure if it is alcohol, entitlement, or a combination thereof, but he is not happy when I try to service [Customer #1] first.

Customer #2: “HEY! I was here first; this is ridiculous!”

Me: “Sir, I’m sorry about the wait, but I’m confident [Customer #1] was here first. I’ll definitely serve you next, though.”

Customer #2: “That’s not good enough. I’ve been waiting for ages. I demand you serve me right now!”

Me: “No. I know [Customer #1] was at the bar first and I will serve you in the order you arrived. I will be with you in a minute or two.”

Customer #2: “Not good enough!”

Customer #1: *Big sigh* “Look, mate, I was here first, but you can serve him before me if you want.”

I admit I am quite frustrated at this point and don’t want to reward [Customer #2] for pitching a fit. I also know that management generally has our back with difficult customers, particularly drunk and/or entitled customers.

Me: “That’s good of you to offer, but I don’t like the way he spoke to me, so I’ll serve him next or not at all.”

Customer #1: “Oh, go on. It’ll be the easiest way to make him go away.”

Me: “Thanks for your offer, but respectfully, I’ll serve you and then him.”

[Customer #1] held his hands up and then ordered. [Customer #2] scoffed and stormed off.

I know I probably should have taken [Customer #1]’s offer, but honestly, I just couldn’t bring myself to reward that behaviour.

Alco-Popped Their Bubble

, , , , , , , , | Right | December 3, 2021

I am the deputy manager of a liquor store. In the UK, one can purchase alcohol for your own consumption from the age of eighteen, but it is illegal to purchase alcohol on behalf of a minor.

A woman enters and is shortly followed by two girls dressed in full school uniforms. As the woman browses, the two girls walk to the counter I am standing at and, as I look on in bemusement, review our selection of alcopops. Then, the woman joins them at the counter and asks them what they want. In full view of the CCTV cameras and me, the girls literally stand and point out what they want.

Customer: “I’ll have two of your large bottles of [Alcopop], too.”

Me: “I’m very sorry, but I have to refuse that sale unless the two young ladies accompanying you can show me their IDs.”

Customer: “What?! That’s outrageous! Why?!”

Me: “Well, I have to remind you that it is illegal to buy alcohol on behalf of a minor.”

Customer: “They are my daughters! They can drink in my home if I tell them they can, and who are you to say that they can’t?!”

Me: “Unfortunately, I have no way of knowing that they are your daughters. What I do have is CCTV footage — which will be reviewed by the police — that shows school children selecting alcohol for you to buy them. There is no way I could process this sale and keep my job.”

Customer: “This is outrageous. I’m just going to go and buy the same things at a different location.”

And then they stormed off. I later learned that there is, in fact, a provision in law where children of a certain age under eighteen can drink alcohol at home under the supervision of their legal guardian, but who thinks sending in children in full school uniform to buy booze is a good idea?!

Cause For Pregnant Pause, Part 26

, , , , , , | Right | November 11, 2021

I work in a liquor store. We cannot serve anyone who appears overly intoxicated, and we are warned that the local police will occasionally send people in to do spot checks.

Over the course of one shift, [Coworker] and I are visited several times by a woman in her early twenties who is increasingly drunk each time before [Coworker] refuses service and has this conversation.

Customer: *Slurring* “What do you mean, you’re refusing to serve me? You know I’m over eighteen; I showed you my ID!”

Coworker: “I’m sorry but this is the third time you’ve been in, and you appear to be quite drunk, so I don’t feel comfortable serving you.”

Customer: *To me* “What about you? You serve me!”

Me: “Sorry, but [Coworker] is the boss, and you do seem a bit drunk.”

Customer: “I’M PREGNANT!”

Us: *Pauses* “Umm, okay?”

Customer: “I would not be drinking if I were pregnant, would I?! And I am pregnant, so I haven’t been drinking!”

Coworker: “Well, all I can say is that over the last two hours, you’ve started slurring your words and you are literally swaying right now. If you’re not drunk, then I suggest you go to the hospital, but either way, we’re not serving you.”

Customer: “F*** both of you!”

She then stormed out and slammed the shop door so hard I thought she had broken it. So did she, judging by how she ran off.

Cause For Pregnant Pause, Part 25
Cause For Pregnant Pause, Part 24
Cause For Pregnant Pause, Part 23
Cause For Pregnant Pause, Part 22
Cause For Pregnant Pause, Part 21

Customers Are Totally Self Serving

, , , , , | Right | November 11, 2021

Our liquor store also stocks some basic groceries. The most expensive spirits are kept behind the counter but the main floor has several freestanding displays of wine, several fridges with selections of beer and soft drinks, and shelves full of other goods.

A customer comes in, walks straight up to me at the counter, and asks for a six-pack of a particular beer. The request catches me by surprise because I have recently restocked.

Me: “Oh, I’m sorry. Are the shelves empty?”

Customer: “I don’t know. I didn’t look.”

Me: “No problem, they are on the shelf right next to you. Let me grab a pack.”

I walk around the counter, take the beer off the shelf, and start to walk back with it.

Customer: “Actually, can you get me one from the fridge?”

I walk over to the fridge and swap out the pack in my hand for one there. The customer then says, “Thanks,” in a very sarcastic tone, so I admittedly lose a little bit of my patience.

Me: “No problem, sir, but for future reference, this is a normal retail shop and we are self-service.”

Customer: “Well, you don’t have a sign saying that!”

Me: “With respect, sir, I have literally never seen any shop that felt that it had to put up a sign explaining that customers need to select and carry their own goods to the counter for payment.”

Customer: “Well, I don’t think your head office would like to hear that you’re refusing to help me, would they?”

Me: “Sir, I have the goods you requested in my hands, and I am literally in the process of helping you. I am just telling you this to avoid any future confusion.”

He scoffed and walked out. I get that invisible disabilities exist and that some people might need more help than it looks like, but his comments about the lack of a sign make me fairly confident that he was just entitled.