Me: “Hello, you’re through to [Insurance Company]. How can I help?”
Customer: “I need a quote for home insurance.”
Me: “No problem. The quote can take up to fifteen minutes. Do you have the time?”
Customer: “Yes, it’s 11:15. Why?”
Me: “Uh… what?”
Customer: “It’s 11:15. Don’t you have a clock?”
(A customer had trouble remembering his password for his email address.)
Me: “Sir, if you can just go to Google and type in [address], it will take you to the website to reset your password.”
*Long silence.*
Me: “Are you on the website, sir?”
Caller: “I think my nephew has been on here and deleted Google from the internet.”
This story is part of our “Main Character” energy customers roundup!
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Me: “Good evening, you’re through to [My Name]. How can I help?”
Caller: “There’s something wrong with the PIN for my set-top box.”
Me: “Oh, have you forgotten it?”
Caller: “No, I know it; I just don’t like it.”
Me: “So, you want to change it? You can do that from the box itself.”
Caller: “Oh, no! I can’t! I won’t! It is an evil number! It is your sworn duty to change it for me!”
Me: “Okay. I can do that for you, no problem. So your current PIN is ‘0666’?”
Caller: “Yes! Why did you let the Devil change it? I haven’t been able to play back my recordings because typing that will taint my enjoyment of them!”
Me: “We didn’t. It’s based on the last four digits of your viewing card. It’s a random number.”
Caller: “You should really put something in place to stop evil forces from controlling your random numbers like that. It’s insensitive and careless!”
