Unfiltered Story #124549

, | Unfiltered | October 28, 2018

I work the night shift in customer support for a trading website and we have a policy for sending funds back and if a client wants clarification we tell them to email the accounting department so the accounting department can get back to them.
This happened to me.

Client: Unfortunately I’m not sure as I’m not familiar with US pre-paid cards
Client: Just wondering why if i deposit 200 from a pre-paid visa then give you my existing bank account information why that wouldnt work
Client: oh ok
Me: You should email our accounting department at accounting@companyname.com and they will be able to tell you for sure
Client: ok thanks
Me: You’re welcome
Me: Is there anything else I can help you with?
Client: i just tried that email address and it just sends me back to the home page
Me: That strange you mean when you sent the email from your email provider it took you to our hompage instead of sending the email?
Client: oops i mean that accounting@companyname.com just took me back to the homepage
Client: web address
Client: can you send me a link to that ?
Me: It is not a link it is an email address for you to send emails to