Needs To Prescribe Some Anger-Management

, , | Healthy | March 3, 2018

(I work at a call centre for a German online pharmacy. Unlike other pharmacies, we allow customers to pre-order medicines which requires prescriptions. It should go without saying, but we’re not allowed to ship orders that contain a prescription, until the original is sent to us by a postal service. There are also no shipping costs for our customer, if there is a prescription.)

Me: “Your [Pharmacy]. You are speaking with [My Name].”

Customer: “I placed an order last week at your store and it still hasn’t arrived. Where is it?”

Me: “Oh, that doesn’t sound so good. Could you please tell me your order number?”

(The customer doesn’t have it, so I search for her by name. It takes me a while to find her, as she has a very common name and doesn’t want to give me her postal code.)

Me: “Ah, there we have you. I’m afraid your prescription for [Medicine] hasn’t arrived yet.”

Customer: “This is outrageous! I do not need a prescription for that order! Send them to me at once!”

(I try to stay cool.)

Me: “Ma’am, [Medicine] requires a prescription, by law. We cannot deliver this order until we have the original prescription.”

Customer: “Then you should at least have told me so!”

Me: “Our online store has classified this item as one that requires a prescription. You have also received an order confirmation that asks you for your prescription.”

Customer: “No, I never received a confirmation, so don’t dare lie to me!”

Me: “Uh… Ma’am, I do not understand; you received the confirmation on [date and time].”

Customer: “No, I never did; I’ll show you!”

(I can hear her typing and the sound of a mail program opening. She waits for a moment, and then she starts mumbling to herself.)

Customer: “’Dear Mrs. [Name], thank you for your order. Please send us your your original prescription by mail, so we can continue with that order.’”

(The customer wheezes angrily.)

Customer: “This is way too complicated with your store! Other pharmacies will send them to me immediately!”

Me: “Ma’am, even other pharmacies have to wait for your prescription, as [Medicine] requires one.”

Customer: “I will never order at your store ever again! I’ve never been insulted this badly in my entire life!”

(The customer called the next day. She made a new order without the prescription and asked if that was all right.)

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It Takes A Lot Of Effort To Be This Lazy

, , , , | Working | February 27, 2018

(I have the misfortune to share an office with the most self-centred and lazy colleague I’ve ever met in my career.)

Colleague #1: *at 9:00 am* “I’m so bored. I really can’t be bothered today. I have, like, two things to do and they both suck. I’m so bored.”

Colleague #1: *at 10:00 am* “I’m so bored. Today sucks.”

Colleague #1: *at 11:00 am*  “Ugh, my boss just sent me so many to-dos! That’s not possible for one person!” *leaves office, comes back a while later* “Aw, man, all’s good. The ladies at reception are going to take care of my work.” *pause* “I’m bored.”

(At 1:00 pm, [Colleague #2] enters, stressed out.)

Colleague #2: “Could one of you please help me? I can’t find my desk for all the files, and there’s so much that needs doing today. Going crazy over here!”

Colleague #1: “I’m so sorry. I’d love to help, but I have some things to finish first.” *points to the files that she hasn’t touched since morning*

([Colleague #2] left. [Colleague #1] casually put on headphones and resumed watching shows on YouTube. [Colleague #2] and I split the work between us and got done in time. Later on, someone complimented our team effort. [Colleague #1] made it sound like she coordinated it.)

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Unfiltered Story #105948

| Unfiltered | February 22, 2018

(My parents, niece, nephew and me are on our way to an amusement park. My Mom and me are sitting in the front, my niece, nephew and dad on the back row. To pass time we play ‘I spy with my little eye’
Note: I died my hair a dark, natural looking red for almost 10 years and my niece and nephew have never seen me with another color)

Dad: “I spy with my little eye, something brown”
Nephew: ” [My name]’s hair!”
Dad: “Yeah, that’s right!”
Me: *slowly turning around* “Seriously? My hair’s red, not brown.”
Dad and nephew: “No it’s brown.”
Me, my mom and niece: “It’s red.”
Dad: “No way!”
Me: *holding a strand into the light, so it shines red* “Are you still sure or should I show you the package of my hair dye?”

They still tried to argue about my hair color for a while. I guess you can say: women and men really see colors different.

Gives As Good As You Get

, , , , , | Working | February 19, 2018

(Aside from the regular kitchen staff, we employ a “helper” who comes in during the weekend to do basic prep and clean-up for the coming week: an elderly friend of the boss who is bored from being retired. His German is quite broken, since he’s an Iranian immigrant, and he’s a lot older than our kitchen staff. I get along with him very well, though, and we chat a lot when we work together, even if it takes a bit of effort to understand each other. Another coworker, however, doesn’t seem to like him and complains to me one day.)

Coworker: “Ugh, I really don’t want to work with Mr. [Helper] this weekend. He’s so much trouble to deal with.”

Me: “Trouble how?”

Coworker: “He never cleans anything after finishing a task; his area is always a mess! And he doesn’t even notice our dishes piling up; you’d think he could help with the dishwasher once in a while. He’s more hindrance than help!”

(I’m surprised by this, because whenever I work with him, his area is spotless, and he makes it a point to not leave until he’s cleaned up everything around him, even if his shift is long finished. He also helps out with many tasks without me asking. The next time I work with him, I decide to ask.)

Me: *jokingly* “So, Mr. [Helper], I heard from [Coworker] that you were a little troublemaker. What’s this about you not cleaning up anything nor helping out?”

Helper: “Oh, that man!” *looks around to see if anyone else can hear us* “I give him trouble, yes? He give me more! Pushing me away, never talk to me, just drop things to clean on my table, shoving things in my way so I notice. Well, I decide not to notice.” *now whispering quite sadly* “He never even say hello to me. One time he say to someone else that I am disgusting. I know not why, but now I make sure I am disgusting! For him! He treat me like dog, I will poo on his floor like dog!”

(He’d purposely given the coworker trouble for mistreating him. Everybody else treated him very kindly, so there weren’t any problems with anyone. The complaining coworker left us pretty soon after, and I never heard another bad word about our helper. In fact, he went out of his way to get everyone flowers for their birthdays and other little favours. I suppose the love you take IS equal to the love you make!)

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You Can’t Just Take It On The Chin-Chilla

, , , , | Healthy | February 19, 2018

(It’s a Saturday evening. We are at home trying to have a relaxed evening when our chinchilla starts having a seizure. She has had them before; her liver is severely damaged because of pain medication she was on some years before. Our vet told us that if she had a seizure again, we would have to put her to sleep. Because the cramps stopped after about an hour and a half the last time this happened, we decide to wait and hope she’ll get better soon. But after two hours pass and there is no foreseeable recovery, we decide with a heavy heart that this will be her last evening. Because we don’t feel too comfortable driving to a vet with a wriggling chinchilla in our hands, we start looking for an emergency vet who does home visits, to have her put to sleep. I find one and give the telephone number to my dad. He puts the phone on loudspeaker so we can help him explain.)

Vet: “[Vet].”

Dad: “[Dad] speaking. Good evening. We are having problems with our chinchilla. It is having—”

Vet: *interrupting* “I’m not handling emergencies anymore. Call [Animal Clinic], instead.”

Dad: “They don’t offer emergency services anymore. Please, we just need to have it—”

Vet: *interrupting again* “Go and call [Animal Clinic]. Good night.” *hangs up*

(We just looked at each other in disbelief. Desperate to relieve our poor pet, we had no other choice but drive over 20 miles to a different vet that had emergency services, in the middle of the night, in a snowstorm, with a severely cramping chinchilla in our hands. To this day, I can’t believe that a vet, who explicitly offers emergency services on both his website and answering machine, refused to even listen to what we wanted.)

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