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Purell-y Out Of His Mind

, , , , | Right | February 19, 2010

Customer: “Mmm, it smells great in here! I sure do love the coffee here at [Coffee Shop]!”

Me: “Well, I’m glad! Would you like a coffee, then?”

Customer: “So tell me, how do you brew your coffee here? Is this your coffee making machine?”

Me: “Yes, sir, it is.”

Customer: “Tell me, young woman, how does this machine work? How do you clean it?”

Me: “Well, we put coffee in these baskets, and it brews into these pots. We clean them with–”

Customer: “Because, see, I have a fantastic business idea for you! It will be a great investment opportunity, a revolutionary way to brew coffee! I will share stock with you, if you help me!”

Me: “Sir, if you have a suggestion, your best bet would be to submit it to [Company Website]. I don’t control what equipment we use or how we brew coffee. Can I get you a drink?”

Customer: “Because, see, I love coffee! But my clothes are never clean! And you know that sanitizer stuff… what’s it called… Purell?”

Me: “Uhh… I guess.”

Customer: “Right! So, see… what you need to do is put the Purell in the coffee and then brew it. Then, when I drink the coffee, it will be sanitized, and when the coffee seeps out my pores, it will clean my clothes while I am wearing them! It is revolutionary!”

Me: “Sir, again, I don’t control operations here, so you need to submit this idea to our corporate office. I can’t help you.”

Customer: “It will save so much time! I have a whole system worked out. I call it ‘Pizazz.’ Would you like to be a shareholder with me? We will make so much money!”

Me: “No, thank you.”

Customer: “PIZAZZ! Don’t you get it? Pores. Clothes. Cleaning! Would anybody else that works here like to buy stock?”

Me: “Sir, I doubt it.”

Customer: “Okay, thank you so very much for your time. It will be a revolution! You are beautiful!” *wanders out the door, still rambling about his big idea*


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She Has ‘Trouble’ Written All Over Her

, , , , , | Right | February 18, 2010

Customer: “Yeah, I want to see about getting a tattoo. Can you guys do that?”

Me:  “Sure. Do you have something in particular in mind?”

Customer:  “I don’t know? Something pretty?”

Me: “Like a butterfly? A flower?”

Customer: “Oh, I don’t know. Maybe a word or something? Something that means something?  Do you have a book of words and what they mean?”

Me:  “You mean like… a dictionary?”


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Thinking Outside The Box

, , | Right | February 16, 2010

Me: “Thank you for calling [Restaurant]. Can I help you?”

Caller: “I just picked up an order from you and it is completely wrong. It should not be so difficult to get an order right.”

Me: “I’m very sorry. What was the name on your ticket and I’ll see if I can fix this for you.”

(I pull the customer’s ticket and read the order to her.)

Me: “Is that what you ordered?”

Caller: “Yes, but I didn’t get it and my husband said he is very upset as well!”

Me: “What did you get, ma’am?”

Caller: “Well there’s a large container of soup in here that I did not order and I haven’t even opened the Styrofoam boxes but I’m sure they’re wrong!”

Me: “Could you open the boxes and check for me?”

Caller: “Your d*** restaurant screwed up! There is no reason for me to open the boxes!”

Me: “I’m just trying to find out what happened to your order.”

Caller: “Fine!” *checks boxes* “Well, the food in the boxes is right but I did not order any soup!”

Me: “Don’t worry. The soup was placed in your bag by mistake. You weren’t charged for it.”

Caller: “I’m still not happy about all this. I want to speak to a manager!”

(My manager took the phone, and listened to the woman’s story.)

Manager: “Just so I’m clear here, ma’am, you’re angry because you got free soup?”

Caller: *click*


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