Can’t Face Up To The Prices

, , , , , | Right | April 7, 2019

(I work at a pharmacy in a low-income neighborhood. Our prices are fairly high compared to what our local clientele can actually afford, and most of our customers either only shop for the items on sale or take the bus up the road a few miles to a grocery store. We’ve tried to get corporate to lower our prices, but they refuse to see reason. On this day, a young man enters the store and asks for assistance locating a high-end facial soap. I help him find it and we bring it to my register to cash him out.)

Me: “All right, your total comes to $15.”

Customer: *hands me cash, six dollars less than he needs to pay*

Me: “Oh… Oops! You handed me $9. Did you mean to give me a ten instead of one of the one-dollar bills?”

Customer: “That’s all I have.” *looks at me expectantly*

Me: “Um… okay. I can hold the item here if you want to go get more money. Or we can go look for something that isn’t so expensive.”

Customer: “I don’t have any more money. That’s all I have.”

Me: “Okay, well, let’s go look at the other products. I’m sure we can find something in your price range.”

Customer: *getting agitated* “No! I want that one. I need it for my acne!”

Me: “I’m sorry, sir, but you only have $9. The product is $15. You either need to bring me more money or find something else.”

Customer: “But I want that one.”

Me: “Then you’ll need to go home and get more money. I can hold it back here so you don’t have to find it again.”

Customer: “I already said I ain’t got more money!”

Me: “Well, then, I’m sorry, but you can’t buy this item.”


(We go back and forth for several minutes, and the customer is getting more and more angry. Eventually, I’ve had enough.)

Me: “There’s nothing more I can do for you if you can’t afford this item and don’t want anything else.”

(The young man tries to snatch the item off the counter, but I grab it first.)

Me: “Sir, you cannot have something you have not paid for. That’s stealing. Either purchase something or please leave.”

Customer: “F*** YOU!” *storms out*

(I inform my manager of the incident, including that the young man tried to grab the soap and bolt.)

Manager: *looks at product* “This isn’t even for acne! It’s for treating extremely dry skin, like psoriasis and eczema! There’s so much grease in this soap it would have made his acne worse.”

Me: “I guess it’s a good thing I was quicker than him. He probably would have used it, then tried to return it saying it wasn’t working. This isn’t the first time a customer has tried to swipe an unpaid order off the counter and run out.”

Manager: “I think we’ll start keeping unpaid purchases in the bag-well.” *the recessed area in front of the cashier that holds the plastic bags, which is out of reach of the customer*

(The young man never came back, and with our new policy of keeping unpaid transactions out of the customers’ reach, we’ve had a lot fewer attempts to grab “purchases” and run out. I hope corporate listens to us and lowers prices soon.)


, , , , , , | Legal | April 6, 2019

My husband and I went out to eat at a wings restaurant. We had a great meal, paid, and left. My husband has a tendency to forget things, so I always go through the same spiel anytime we go anywhere. Do you have your phone? Keys? Wallet? Sure enough, he had left his wallet at the restaurant.

We went back and they brought it out to us from lost and found. My husband looked inside to see if everything was there, and there was a $100 bill missing. The week prior was his birthday, and his coworker/mentor gave him $100 as a gift. My husband had been saving it to buy a nice jacket, which we were going shopping for later that day, so I know for sure the money was in the wallet.

When we realized that the money was gone, we asked for a manager. We pointed out the waitress, who denied taking it. We asked to see the cameras, but the manager said in order for us to watch them we had to file a police report, but he himself watched the video and said he saw no one open the wallet. I don’t know if he really watched the video, though, because he didn’t seem to be gone long enough. At this point, we were at a loss of what to do, and the manager was acting as if we were lying and asked us to leave.

We did call the police, but it was going to be a lot of red tape to get them involved, and my husband was so angry he just said forget it. I think the waitress took the wallet away from the cameras, anyway, to take the money.

The very next morning, I got a call from our bank asking if we had tried to purchase a really expensive gaming system online. The charge had occurred the night before and was declined. No, it was not us; neither of us plays video games. We had to cancel our card and get a new one issued, and I am positive that the waitress must have written down the card info from my husband’s wallet. After reading stories on NotAlwaysRight, I can totally see how the manager thought we were trying to scam them. But sometimes, the customers aren’t lying.

I’ll Be Thankful After You Have Left

, , , , , | Right | April 5, 2019

(I am working in the first drive-thru window — the one where you pay. Normally, when you have somebody in your window slightly pulled forward and not looking at you, you assume they’re waiting for the car in front of them to move. This lady is just sitting there, not looking at me. About three minutes later, I get a message on my headset asking why the line isn’t moving. I ask the lady why she’s sitting there.)

Customer: “You didn’t thank me when I gave you my money.”

Me: “Oh, I’m so sorry about that, ma’am. Go ahead and pull forward, please.”

Customer: “I’m waiting.”

(And it took all my might to not slam the window in her face.)

Making The Same Old Mistakes Is Its Own Reward

, , , , , | Right | March 26, 2019

(I work in a gas station for a popular grocery store.)

Customer: “It’s not reading my card.”

Me: “Okay. It resets itself after a minute of inactivity, so we’re just going to run your information again.”

Customer: “But I just put this all in.”

Me: “Yes, sir. But it resets after a minute. It just needs your rewards card, please?”

Customer: “I don’t understand. I just put this in.”

Me: *ignoring them at this point* “Okay. So there’s your rewards card. It just needs your credit card now.”

Customer: *swipes card, in the opposite direction the little picture says*

Me: “Oh. It looks like it was swiped backwards. I just need the strip facing left.”

Customer: *swipes again and it goes through* “Huh. That’s weird. I did all of that exactly like that last time, too.”

Me: “Well… these machines are old. Sometimes they just don’t cooperate.”

When Teachers Fail

, , , , , | Learning | March 21, 2019

One of the assignments in my seventh-grade language arts class is to memorize and perform a monologue in front of the class. The teacher says that, after the in-class performance, we can volunteer to perform against the students from the other Language Arts classes, with the teachers as judges. I’m into theater and confident in my acting skills, so I’m super excited about this.

To start, the teacher brings us to the school library so we can pick a monologue from a specific list. I latch on to a specific monologue at first, but when I present it to the teacher she tells me, “Oh, I don’t know… I just don’t think that one would be a very good monologue if you want to compete.” I’m a little put out, but I pick a different monologue, which she approves.

Now, for whatever reason, the “monologue talent show” ends up scheduled on the same day as a major seventh-grade field trip. To save on time, the teachers decide to hold the competition just before the field trip so they can immediately load everyone onto the buses afterward.

Between a lack of spare money and my lack of interest in the trip, I don’t end up going. Unfortunately, it’s my math teacher who takes me to the class I’ll be staying with that day. When I try to tell her that I’m supposed to be in the library for the competition, she just says, “No, you’re not,” and shoos me inside. Between being autistic and being somewhat socially anxious, I just roll with it.

A week passes. There’s no talk about the monologues, and I’m too afraid to bring it up; I figure the teachers would tell us if we were getting another chance to perform them. Then, just before handing out a test, my language arts teacher lists off the students who were judged best in our class.

I manage to finish the test, but I can’t let go of the fact that I’ve basically been screwed out of competing for no reason. By the time I finish, I’m in tears and another student has to flag down the teacher for me. She takes me out into the hall, where I shakily explain what the problem is.

She apologizes and tries to calm me down, saying it was an honest mistake and it shouldn’t have happened.

And then, she adds something to the effect of, “You know, the speech you chose probably wouldn’t have been very good to present, so you probably wouldn’t have won, anyway.”

Yes, I should have spoken up earlier. Yes, a school competition is a pretty small thing for a twelve-year-old to be bawling over. Yes, I know the teacher meant well. But if a child is that upset over something, how the h*** is saying, “Oh, you had no chance, anyway,” supposed to be comforting in any way? After I had changed my speech specifically because I wanted to compete?!

At the very least, the math teacher who screwed me over had the sense to own up to her mistake and move on.

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