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A Detergent Deterrence, Part 2

, , , | Right | August 23, 2020

I am a high-school senior working as a bagger, and I have just been accepted to a large college in the South. It is a busy Sunday afternoon with all the checkout lanes full.

Cashier: “All right, your total today is [amount].”

Customer: *Curtly* “That’s not right.”

Cashier: “What seems to be the problem?”

Customer: “The laundry detergent should be $2.29.”

Cashier: *Rescans the item* “Sorry, ma’am, this is ringing up at $3.99.”

Customer: “It’s wrong.”

Cashier: “[My Name], can you go and check the stacks to get her the right detergent?”

Me: “Sure.”

I go to where the detergent is and discover the brand the customer wants is completely out of stock, and I return to the front.

Me: “Sorry, ma’am, but it seems to be out of stock.”

Customer: “No, you’re wrong. Here, follow me; I’ll show you where it is.”

I stand there stunned for a few seconds.

Customer: “Well, aren’t you going to follow me?”

While I’m gathering up her groceries to follow her, she stage-whispers:

Customer: “D*** boy can’t read.”

I follow her to the stacks and show her where the laundry detergent is, and I see that it is on closeout sale, meaning we won’t stock it for a long time.

Customer: “Well, grab the sticker so I can get a rain-check.”

I return to the front.

Cashier: “I didn’t know [College] accepted illiterate students.”

Related:
A Detergent Deterrence

Wood You Please Back Off?

, , , , , , | Friendly | August 20, 2020

My father calls me after I get off of work and asks me to meet him at the improvement store to help him load the wood he needs for the deck onto his trailer. We are waiting in the cashier line. There is an electric crew working on one of the hanging lights with a lift on the X where we’re supposed to stand, so we are slightly to the right of that X.

A customer behind us about three feet away talks to her husband loud enough for us to hear.

Customer: “I just don’t understand why people can’t follow simple rules; there is an X for a reason.” 

My dad is slightly deaf in one ear so he can’t hear what the customer is saying to her husband. I roll my eyes and ignore it.

Customer: “I don’t get it. Are people stupid? The X helps us to stay six feet apart.” 

I bite my tongue once more and slowly begin to take off my employee lanyard with my name on it. Luckily, we are next to cash out and are called the self-service checkout machine. As soon as I insert my card for payment, the customer’s husband walks up right next to me, inches from me, and starts putting his stuff down. 

Me: “Excuse me. Can you wait six feet back at the appropriate X that your wife was constantly b****ing about, that we weren’t standing at due the electrical crew that is trying to fix the light fixtures?”  

He is stunned and turns and glares at his wife as she sheepishly hides behind him. He moves back a couple of feet until I am done with my transaction.

Wife: “I mean, the X is to protect us.” 

Me: “F*** off.”

I Refuse To Cry Uncle

, , , , , , | Related | August 19, 2020

Several years ago, I went back to my hometown to visit my uncle, which coincided with a church event he was overseeing as the pastor. My uncle asked if I could help out with setting up, using the familial tone of, “I’m making it sound voluntary but it really isn’t.” He tried to get me to ride with him in his car to the church, but previous experiences had taught me not to take that offer, so I drove my own car.

It was a good idea in the end, since we arrived at the church at about ten in the morning, six hours before the event, which I think was some kind of holiday potluck — honestly, between all the holiday parties and family reunions I’ve been to over the decades, they all kind of blend together — was meant to start. I tried to help out, mostly in picking up heavy things and being a gofer, but I eventually ran out of things to do. I didn’t know enough of the people helping out, and my few family members were there with their kids, who had also been dragged along, though they at least had brought over their own tablets to play with.

There were about forty-five minutes of time that I spent more or less being a particularly awkward statue, my phone was steadily running out of battery life, and I decided that I wasn’t being productive and told my uncle I was going to head back to his place and clean up for the party. “We need you here,” he said, and listed off all of the things that I’d already helped with. I told him that I was basically just standing around doing nothing. “You could watch the kids,” he suggested, pointing at my cousins, who were between the ages of six and ten at the time, and who chose that moment to start running around screaming, which was a sentiment I could agree with, given just how boring the remaining time between then and the party was going to be.

As politely and respectfully as possible, I declined and said I’d see my uncle at the party since he didn’t seem to need me to assist in the preparations anymore. I also refrained from pointing out that he’d basically brow-beat me into coming and I hadn’t volunteered, nor did I live here anymore anyway.

I could see the gears turning in his head as he tried to think of ways to keep me there, and then, apparently, a lightbulb flashed, and he said, in a smugly familial way, “I can’t really drive you home and back again; I have to stay.”

I drew out my own keys and told him I had driven myself, remember?

My uncle had the audacity to look put-out that I was finding ways out of being his free labor, and he told me that I wouldn’t be able to clean up, since his house doors were locked, as a last resort. I said that was fine; I’d just go to my grandma’s house, which — unlike the venue building — had air-conditioning, and I could help her out with her contribution to the potluck, take a quick shower before leaving, and be at the party without looking — and likely smelling — like I’d just gotten back from the gym.

So, of course, while I was being far more productive helping out my grandma with the food she was making — a big pot of Brunswick stew as well as from-scratch mashed potatoes with bacon bits and homemade brown gravy — I heard secondhand from one of my cousins, the mother of a few of the kids at the venue, that my uncle started loudly complaining that without me, the preparations weren’t going to be finished in time and that I was just being lazy.

Predictably, the preparations were done two hours before the party, and — again, according to my cousin — my uncle was sulking around for some time before he went home to clean up with enough time to come back and greet the first people to come in for the potluck. He didn’t acknowledge me throughout the party, and I was a lot less stressed than I otherwise would have been, so I considered that a win.

It’s Not The Customers, Honey, It’s The Mileage

, , , , | Right | August 16, 2020

I’m a self-employed locksmith and security hardware consultant living in Savannah, Georgia where I’ve lived all my life. I get a call from a service company based in New Jersey to go check out a lock issue in a chain discount store.

That by itself isn’t uncommon; most chains these days use out-of-state service companies to find qualified repair technicians and locksmiths. When their location needs something, they call corporate, corporate calls the service company, and the service company calls me, validates my credentials and availability, and hires me to do the job. Easy. And most of them are really great to have as customers. 

What’s weird is when I ask where the store is located and they say Kathleen, Georgia.

I tell the representative I’ll have to do a quick Google search, because while I don’t recognize it, it might well be a small town inside my service area — usually about 100 miles — but I do make exceptions if they’re willing to pay my rates for commercial/industrial work. I have her spell out the name of the city so there are no mistakes. 

When I search, I find out that Kathleen, Georgia is about 180 miles away from me.

Me: “Huh… Well, please understand, I’m completely free today, and I’m more than happy to take the job, but that location is 180 miles from here, and my standard rate is $2/mile plus one hour labor minimum at $75/hr. It’d be about $435 minimum. Might I suggest calling a—”

I am about to suggest to the representative — again, from New Jersey — that they find a locksmith in the nearest major city to Kathleen — which is only about thirty-five miles away and should have at least a couple of qualified legitimate locksmiths — to save money, but she cuts me off. 

Representative: “$435?! THAT’S INSANE!”

Me: “I completely understand. I’m sure you can find a qualified locksmith who’s closer, but for me, it’s a 180-mile trip.”

Representative: “There’s no way it’s that far!”

Me: “I just checked Google; maybe there’s a different Kathleen, Georgia that’s closer? Are you sure that spelling is correct? Do you have a zip code?”

Representative: “You people in the south think we’re stupid. I can drive across New Jersey in less time than that!

I don’t really know what to say.

Me: “Ma’am, I can only tell you what Google tells me.”

Representative: “I know for a fact that Georgia is not that big!”

I’m getting frustrated here, but I don’t want to burn bridges with that service company… provided a different rep calls next time.

Me: “Ma’am, perhaps if you call a locksmith in Macon or Warner Robbins, I’m sure you can find someone there who’d be a lot cheaper.”

Representative: “Well, I’ll do that, then. Maybe I can find someone honest about their mileage.” 

Me: “Okay, have a nice day.” 

She hung up on me.

Next, They’ll Be Out Of Water And Electricity, Too

, , , , | Working | August 13, 2020

My parents and I are on a road trip to Florida from Kentucky and stop for the night in Georgia. We book a room with one actual bed and a pullout couch. There are only two pillows on the bed and no more in the closet or anywhere else in the room, and there are no sheets for the pullout bed, either.

My mom calls the front desk.

Employee: “How may I help you?”

Mom: “Hi. We were wondering if it’s possible to get a pillow sent to our room?”

Employee: “I’m sorry, ma’am, but we’re not allowed to give extra pillows because we’re running low on linens.”

Mom: “Oh, well, it’s not really extra. There are two pillows and three of us. We just need one more.”

Employee: “I’m sorry, ma’am, but we’re out of pillows.”

Mom: “Um, so, what do you recommend we do?”

Employee: “Go buy one?”

My mom is flabbergasted, especially considering it’s nearly midnight and anywhere that would sell pillows is closed.

Mom: “I don’t think we can do that. Can you just bring the sheets and blanket for the pullout bed and maybe an extra blanket for her to use as a pillow?”

Employee: “No, ma’am, we don’t have sheets or blankets left, either.”

Mom: “So… what are we supposed to do? The bed won’t fit all three of us and there’s no sheets or anything for the pullout bed.”

Employee: “Again, I would recommend going out and buying what you need.”

Mom: “Can you just move us to a room with two beds, instead?”

Employee: “All of our rooms are booked.”

Mom: “The website says there’s availability tonight.”

Employee: “Yes, for tonight, not tomorrow.”

Mom: “Well, perfect, we’re only staying tonight.”

Employee: “Sorry, it’s against policy to move you at this time of night.” *Hangs up*

We just sat there stunned and unsure of what to do. Luckily, when we called back an hour later, we managed to get a manager to move our room.