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Didn’t See The Smoke Signals

| MN, USA | At The Checkout, Crazy Requests, Underaged

(In Minnesota, it’s the law to card people that look under the age of 40 if they are buying tobacco or tobacco-related products. If you refuse to show ID, even if you look over 18, we cannot sell to you after we’ve asked for it.)

Me: “Hi there! What can I get for you?”

Female Customer: “Can I have a pack of Camel Crush?”

Me: “Sure! Can I see your ID?”

Female Customer: “I don’t have it with me.”

Me: “Sorry, but I can’t sell to you without an ID.”

Female Customer: “I’m 28; my birth year is 1986.”

Me: “I’m sorry, but I can’t sell to you without a proper form of identification.”

Female Customer: “Well, fine! I’ll just go somewhere else.”

Me: “Have a nice night.”

(I watch her storm out to the truck on one of our pumps. I watch as a guy gets out of the driver’s side and comes into the store.)

Me: “Hi there! How can I help you?”

Male Customer: “Can I get a pack of Camel Crush and a tin of Grizzly Wintergreen?”

Me: “Sir, if you are trying to buy a pack of cigarettes for the girl that was just in here, then I cannot sell to you.”

Male Customer: “She’s 28.”

(He basically just admitted that he is associated with her and probably buying her cigarettes.)

Me: “It doesn’t matter, sir. She failed to produce a proper form of ID when asked. I cannot sell to either of you.”

Male Customer: “That’s ridiculous. She’s 28 and I smoke, too.”

Me: “That’s the law, sir. You’ve admitted you are trying to buy cigarettes for her and I saw you get out of the same truck she got into. I cannot sell to you.”

Male Customer: “That’s f****** ridiculous! I’ll be back in the morning to talk to your manager!”

Me: “Okay, good luck! Make sure to read the signs in the store next time that say we card anyone under 40! Have a nice night!”

(They never talked to a manager or the corporate office.)

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Unable To Change The Situation

| MN, USA | At The Checkout, Money, Popular

(It is just around shift switch and we have counted down all the registers and restarted with new ones. There is usually only about $100 in change: some 1s, 5s, and maybe a 10 and then loose change. It’s not a lot if people give you 100 dollar bills right out of the gate and it can short your till.)

Coworker: “Hi, sir! How can I help you today?”

Customer: “I want this lighter.”

Coworker: “All right, that will be $1.06.”

(The guy hands my coworker a $100 bill.)

Coworker: “Sorry, sir. Do you have anything smaller? We just changed out this till and I don’t believe I have enough change.”

Customer: “You don’t have any money?! You’re a gas station; you’re always supposed to have money.”

Coworker: “As I said, sir, we just switched shifts and are starting on new tills. I haven’t made enough sales to give you change for a $100 bill on a $1 purchase.”

Customer: “I don’t have anything smaller. I need to make change. You’re a store; you’re always supposed to have change.”

Coworker: “Yeah, we are a store, not a bank. I can’t help you, sir. Have a nice day.”

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Not A Very Rewarding Experience

| MN, USA | At The Checkout, Crazy Requests, Liars & Scammers

Customer: “I have gas on pump four.”

(I’m not seeing a transaction on four (diesel) but one on pump two (regular gas). Both pumps are next to each other and get easily confused.)

Me: “I’m sorry, sir, do you mean pump two? Pump four is diesel and there isn’t any gas on that pump.”

Customer: “Yes, pump two. That’s what I said.”

Me: “All right, sir. That will be [price].”

Customer: “I have this card, too, but it didn’t work out there.”

(He hands me the rewards card from the store we don’t support.)

Me: “I’m sorry sir but we don’t take [Grocery Store] rewards card. We have a deal with our local grocery store.”

Customer: “That’s fine; I’ll just never get gas here again. Don’t you have a five cent off discount or something?”

Me: “If you use your [Gas Store] credit card or [Other Partner Goods Store] credit card, then it will automatically take off five cents per gallon.”

Customer: “You don’t have a five cent off discount for people that have the [Grocery Store] rewards card?”

Me: “Not unless you use one of those cards, sir.”

Customer: “Well, [Name] at [our other nearby store] gives me a five cent discount all the time because I don’t have that pump perks thing.”

Me: “I’m sorry, sir, but I’m not [Name] and this is not that store. This is also the reason we don’t give out the discount because you have access to a list of stores that take that card online and you obviously are abusing the privilege of getting a five cent discount at [our other nearby store].”

Customer: “Whatever. I’m never stopping here again.”

Me: “That’s fine with me, sir. I’ll be sure to inform corporate to tell the other store that they cannot give you a discount in the future for not having the appropriate rewards card and demanding discounts, when you know the store doesn’t participate with that certain reward program. Have a nice day.”

(He stormed out in a huff.)