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Doesn’t Even Have The Power To Refuse You Service

| Campbell, CA, USA | Crazy Requests, Popular

(I am a cashier at a 24-hour gas station. I am working the graveyard shift. A large storm is coming through, and we have lost power. It’s about 2 am, and completely pitch black at the station. A car comes pulling in; a guy gets out, and tries to start pumping gas. He then approaches the booth.)

Customer #1: “Your gas pumps aren’t working.”

Me: “Sir, we have no power.”

Customer #1: “I need gas.”

Me: “I’m sorry, but we have no power.”

Customer #1: “Just turn the pump on.” *he then flicks his credit card into the drawer and walks off*

(Normally, we have a PA system to talk to customers. But we have no power. So I just sit there until the man comes back angry now.)

Customer #1: “I told you I need gas! I gave you my credit card! Turn on the pump.”

Me: “Sir, your card is in the tray. We have no power. We can’t pump gas. We can’t even turn on the lights. You need to go somewhere else.”

Customer #1: *saying this slow and angry* “I… NEED… GAS!”

Me: “Then you need to find a gas station that has power. I cannot pump gas without electricity.”

Customer #1: “If you won’t let me pump gas, you’ve lost my business. I’m going elsewhere.”

Me: “Have a nice evening, sir.”

(The customer gets in his car and screeches away. A couple hours later the power comes back on, so we are open. A completely different customer comes up to the window.)

Customer #2: “Hi, I’d like to get a fill up. Oh, and it looks like someone left their credit card in the drawer. I don’t want you to confuse it with mine.”

(I looked, and it was the first customer’s credit card. We held it for 48 hours but he never came back for it. I guess because he couldn’t see it because it was pitch black, he forgot about it.)

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The Definition Of Helpful Is Fluid

| ON, Canada | Popular, Transportation

(I work at a gas station; a lady comes in to buy windshield washer fluid but needs help getting it in her car. I am by myself and there are other people there so I can’t help her.)

Customer: “Is there anyone here that can help me put this washer fluid in the car?”

Me: “No, sorry, I’m the only person here and as long as someone is fueling, I can’t leave the store.” *it’s a bylaw*

Customer: “Well, can you ask the manager or someone in the back to come help?”

Me: “Again, I’m sorry. I’m the only person here at the moment.”

Customer: “Well, can YOU help me, then?”

Me: “I’m not allowed to leave the front when people are fuelling. It’s a safety hazard and a bylaw. I actually don’t drive either, or have a car, so I’m not sure how much help I’d be. If you ask one of the people outside they might be able to help you, though?”

Customer: “YOU can’t FILL the washer fluid? Funny that they gave YOU this job then.”

Me: “You can’t fill YOUR washer fluid? Funny that they gave you the car.”

(She left pretty mad. I told my manager about the exchange and she was laughing.)

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Very Express-ive

| OH, USA | At The Checkout, Crazy Requests

(I work at a gas station with the word ‘Express’ in its name. It’s a slow day when a middle-aged man comes up to my register.)

Man: “Hi, I can use this here right?”

(He hands me a gift card that is clearly labeled from a competitor company.)

Me: “Err, no, this is [Store] Express. That card is only good at [Competitor].”

Man: “But look here, it says ‘Express.’ So, I can use it right?”

(He points to the clearly marked “usable at [Competitor] Express” logo.)

Me: “Nope, this is still [Store] Express. Not [Competitor] Express. Sorry, I can’t accept the card.”

Man: Well, F*** YOU, THEN!”