Threatened By Your Own Threat

| Tacoma, WA, USA | At The Checkout, Bad Behavior, Popular

(It’s a typical busy time with folks who’ve just gotten off from work dropping by to grab smokes, beer, drinks, snacks, or other sundries on their way home. A man who appears to be, at the most, 21 years old has approached the counter asking for cigarettes but doesn’t have any ID on him. The typical bouts of arguing and cussing from him followed by me stating it’s policy and I have to card him ensues, up until he pulls out his phone and brandishes it at me like a weapon.)

Customer: “All right, let’s try this in a way that you might understand. I’m a personal friend of the head honcho of this chain. I press a few numbers on my phone, say a few words to him, and he will literally give me the order to fire you and boot you out the door myself!”

(A pause ensues as I try to process if he’s being serious.)

Customer: “Hey, you listening to me? Give me the d*** smokes or your worthless a** is going to be hitting the pavement outside.”

(I lean to the side and look at the line behind him.)

Me: “Sir, do you know how to run the register here?”

Customer: “Huh?”

Me: “Have you been trained in the pricing of items or our stock?”

Customer: “What? No!”

Me: “Do you know the codes to our safe? How to make change? How to mop and clean the store? How to lock up?”

Customer: “I just said, no!”

Me: “Then I feel I should point out that if you do get me fired there will be no one to ring up you or any of the folk behind you as it’s just me running the store today. Kick me out and you’ll basically be ensuring no one can buy anything from here, meaning you’ll also have to send everyone away empty handed and probably lose the store a lot of money. I don’t think your friend will like that.”

(The customer pauses and looks again at the growing number of folks, many of whom are now looking rather annoyed.)

Man In Line: “I just finished a 12-hour shift. All I want is to buy some beer, go home, and relax. If you’re going to tell me I can’t do that simply because of your own incompetence in not bringing ID then your friend, the head honcho, is going to be getting a very strongly-worded complaint. Probably it’ll be more than one considering how many of us are waiting for you to finish your business!”

(Several other customers voice their agreement, causing the problem customer to scowl.)

Customer: “Man, f*** this! I’m not wasting any more time here!”

(He storms out and I start serving the man who spoke up.)

Me: “Just goes to show most folks like him don’t actually think about the logistics of their threats before screaming their heads off. After all, if it weren’t for us lowly workers they’d have to be the ones doing all these menial jobs.”

A Very Ice Christmas

| RI, USA | Holidays, Theme Of The Month

(It’s a rather moderate Christmas Day and a surprisingly busy one at that. A lot of people have been buying ice. According to store policy, you have to pay for ice inside first before I can get it from the ice storage outside. After giving a customer their ice that they paid for, a customer who is fueling up at one of the gas pumps calls over to me.)

Customer: “Hey, can I get some ice, too?”

Me: “You’ll have to pay for it inside first.”

Customer: “Well, why can’t you just get the ice for me and I’ll pay for it once I’m done?”

Me: “I can’t do that, sir. It’s store policy.”

Customer: “Fine.”

(After I go inside, the customer follows me in and pays for the ice. Unfortunately, other customers come in behind him and I cannot leave the building while other customers are inside, even if it’s just to get ice. Several customers come in, even after others leave. After about five minutes, I hear:)

Customer: “You know what? This could have been avoided if you had just gotten me the ice before.”

(He then left despite already paying for the ice and never came back to get a refund.)

Kindness Never Runs Out Of Gas

| Lake Forest, CA, USA | Holidays, Theme Of The Month

(My friend and I are driving home after our classes are done for the day. We carpool to campus to save on gas since it’s about a forty minute commute from where we live. I stop at a gas station along the way, but realize I don’t have any money in my wallet. Between the two of us, we only have $1.69. Since we have to pay before filling up, I make my way inside where the gas station cashier is chatting with a seemingly well-to-do older gentleman.)

Me: *to the cashier* “Excuse me.” *the two men turn their attention to me* “Could I… get $1.69 worth of gas, please?”

(I was shy in ordering because it’s such an unusual amount of gas to purchase. When he noticed this though, the gentleman proceeded to take out his wallet. He handed a bill to the cashier.)

Gentleman: “Put $10 on his order.”

Me: “Oh, my god! Th- thank you! Thank you! Thank you so much!”

(I honestly didn’t know what else to say! I was very much taken aback by his generosity.)

Gentleman: “Oh, it’s no problem. You have a merry Christmas, all right?”

Me: “I will! Thank you!”

(I shook the gentleman’s hand before making my way back to the car where my friend was waiting. Naturally, I told him the story of this nice gentleman!)

No License To Be An A**-Hole

| NY, USA | At The Checkout, Bad Behavior, Liars & Scammers

(Our store has a scanner that we use to scan both products and IDs. Without scanning an ID, we literally cannot ring up age-restricted products like tobacco, lottery, alcohol, and even lighters. There is absolutely no way to bypass the system and hand type in the birthday, and the system has been in for nearly a year. I’ve worked here for about five months.)

Older Man: “…and give me a pack of [Brand] cigarettes.”

Me: “Okay, sir, may I just scan your license?”

Older Man: “What, I don’t look old enough?”

Me: “That is not the case, sir. Unfortunately, unless I physically scan the barcode on the back of your license, I cannot ring up cigarettes.”

Older Man: “That’s b*******. I’ve come here every other day and they’ve just typed in my birthday.”

Me: “…No, you have not.”

Older Man: “Excuse me, you stupid little girl?!”

(I am a transgender male, so this hit a real hard spot. I know I won’t get in trouble if I explain myself to my manager in the morning, so I go off.)

Me: “Do NOT lie to me, sir. I have worked here for almost five months and this system was in long before I started working here. I have not ONCE seen you, despite working all three shifts on multiple occasions. You have been incredibly rude this entire transaction, and you have outwardly misgendered me and I will NOT tolerate dealing with someone as horrible as you. You need to leave.”

Older Man: “This is all kinds of f***ed up. I hope you f***ing lose your job, you dumb, stupid b****.”

Me: “If you do not leave this instant I will call the police for harassment. We have your license plate and you swearing on tape.” *I point up to the camera above my head*

Older Man: “…but they ALWAYS just type in my birthday!”

(He left, but not without spitting on the door first!)

Fuelled By The Lord

| MN, USA | Religion

Me: *working the register as a customer approaches* “Hello, how are you?”

Customer: “I’ve been standing outside for ten minutes waiting for you to turn the pump on!”

Me: “I’m sorry, ma’am, you need to be sure to press pay inside, or swipe your credit card before the pump can be activated.”

Customer: “No, no. YOU need to start it for me.”

(She reaches towards me, and I take a step back as she grabs my arm. As her eyes are closed she says:)

Customer: “God has commanded you to turn it on.”

Me: *as she is heading outside* “All right, be sure to press pay inside, then.”

(I watch as she presses the button, pumps her fuel, and comes back inside.)

Customer: “Did you feel him?”