The PIN-nacle Of Annoying Customers

| GA, USA | At The Checkout, Extra Stupid, Money, Technology

(A little bit of background: I work in a small fuel center attached to a grocery store, the kind that’s open air, with the fuel clerk in a small box, using an intercom speaker. We accept debit and credit cards, but our number pad is timed, for whatever reason, so that a dawdling customer will occasionally have to run their debit card again if they take too long. An elderly woman comes up to the window.)

Customer: “Yes, I’d like to put $10 on pump eight.”

Me: “All righty.” *opening the drawer and seeing that she’s given me a card* “And will that be credit or debit?”

Customer: “Debit.”

Me: *I nod and run her card, putting it back into the drawer, with the number pad* “Okay, ma’am, if you could just enter your PIN for me please.”

Customer: “What?”

Me: “Y-your PIN, please?”

Customer: “What is that?”

Me: “You’re running this as a debit card, right?”

Customer: “Yes, this is a debit card. It says right here.”

Me: “Well, if you’re running debit, I need you to enter your PIN on that little number pad right there.”

Customer: “Oh, okay”

(She starts to enter it and as she does the number pad times out, requiring me to run the debit card again, normally either not a problem or at worst a minor annoyance.)

Me: “Oh, I’m sorry, ma’am. It looks like the number pad timed out. I just need to run your card again, please.”

Customer: “What? I just did it.”

Me: “Yes, ma’am, I just need to run your card so you can re-enter your PIN.”

Customer: “But I already put it in.”

Me: “I understand that, ma’am, but it didn’t go through correctly. I need to run the card again.”

Customer: *starting to get pissy* “Now, look, I already put my number in. Can I pump my gas yet or not?”

Me: *I’m starting to lose my patience at this point* “Not yet. I need to run your card again, ma’am. Please, I’m trying to help you.”

Customer: “I already put it in.”

Me: *I decide to leave the ‘box’ figuring she must be having trouble hearing me* “Ma’am, this–” *I open the drawer and point the number pad out* “–is set on a timer, if you don’t enter your number it times out.”

Customer: “So I need to put it in again?”

Me: “Yes, once I’ve run the debit card again.”

Customer: “You know, I would have left already if I wasn’t on empty.”

(She then proceeds to put in her PIN, ignoring that I need to scan the card first.)

Me: *sighing* “Ma’am, I need to run your card fir—”

Customer: “Again?” *types in her PIN, which, once again, does nothing*

Me: *giving up, holding out my hand* “Just… Just give me your card.”

Customer: *hands it over and I go run it, instructing her to enter her PIN, which she, of course, complains about* “I won’t be coming back here again.”

Me: *to myself* “Good riddance.”

Customer #2: “Don’t worry, I’m paying with cash.”


In Receipt Of Dumbness

| TX, USA | Bad Behavior, Money, Transportation

(I am working late night at the fuel center. One customer pulls up to the pump and a girl — the customer’s daughter, I assume, who looks to be anywhere from 9 to 11 years old — comes to the window and hands me a ten dollar bill. I set the pump for ten dollars. The customer only pumps $9.54 and the same girl returns to the window.)

Me: *hands her 46 cents* “And that’s 46 cents back. Thank you. Have a good night!”

Girl: *slowly takes the change and stares at me*

Me: “Oh, I’m sorry did you need the receipt?”

Girl: “I gave you ten dollars?”

(Just to make sure I pull up the previous transactions and double check.)

Me: “Yes, dear. And she only pumped $9.54, so you get .46 back.”

(She fixes me with a skeptical look and rushes back to the car. I see the mother, the girl, and a younger girl outside the car and all three of them march up to the window.)

Woman: “I paid ten dollars!”

Me: “Yes, ma’am, but you only pumped $9.54, so you get back 46 cents as change.”

Woman: *getting irritated* “I paid ten dollars!”

Me: *sigh* “YES, and you pumped 9.54 and hung up the pump so you get change!”

Woman: “Why would I not get all ten?! I PAID ten!”

Me: “You HUNG up the PUMP after ONLY PUMPING $9.54. Would you like me to set it for .46 cents?”

(They turn to leave; I take a deep breath and turn the speaker volume all the way down.)

Woman: *to her daughters* “Come on, this b**** is dumb.”

(I finally lose my cool and crank the volume.)

Me: “EXCUSE ME, ma’am, but I do not appreciate being called that, or hearing that kind of language used in front of CHILDREN, no less.”

Woman: “What is your name!?”

Me: “[Full Name]! At least I can count!”

(I saved the receipt for that transaction and told both my supervisor, the service desk clerk, and the manager on duty what happened. I didn’t hear another word about it.)


What Plays Around Comes Around

| Clayton, NC, USA | At The Checkout, Bad Behavior

(I work as a cashier at a gas station. It is a small store and not very busy with only one register. Luckily, this is the most relaxed manager I’ve ever had; I am allowed to be my blunt self. After cashiering for several years, I am so sick of the little “jokes” that customers say and do. (Like, “Oh, no price tag. That means it’s free!” A customer is purchasing a pack of cigarettes and a candy bar. He looks to be in his 40s or 50s.)

Me: “That’ll be [Total].” *I reach to take the bill from his hand.*

Customer: *pulls the money back*

(I set both hands down on the counter and stare at him as he smiles, thinking this is a fun thing to do. He holds the money closer to me again and I hold my hand out for him to place it in.)

Me: “I work until 3:30, so I’ve got all day. It won’t bother me a bit if you don’t get your smokes and chocolate.”

Customer: “You don’t play around, do you?”

Me: “Nope. At least two people a day try that.”

Customer: “Fair enough.”

(He handed me the cash and I finished the sale. I guess we were close to his house or job because I started seeing him on my shift fairly frequently and he eventually became one of the customers I shared friendly banter with, so no hard feelings. The same stupid jokes all day every day gets really tiring, so please try to avoid them!)


A Customer Over Troubled Water

| Calgary, AB, Canada | Extra Stupid, Transportation

(The phone rings.)

Customer: “You f****** idiots broke my truck!”

Me: “I’m sorry?”


Me: *remaining calm* “Can you please tell me what happened?”

Customer: “I was in on Saturday and filled with diesel. It started to make an awful noise and isn’t f****** running right. The mechanic said there is water in the diesel and now you have to f*****fix my f****** truck, you d*** c***!”

Me: “Well, I’m sorry, sir, but if we had water in our diesel, we would have had a lot more complaints that just yours. I will transfer you to my manager; please give me one moment.”

(I cut off the customer before he could say anything. My manager got the time he was in a few days before and all of his information. My manager hung up on him after a few death threats and more foul language. When we looked at the camera, the guy had put a whole jug of DEF into his gas tank, which is about 60% water and which YOU DO NOT MIX WITH FUEL. The police got a copy of the video along with his name and license plate. Oddly enough, we never had to deal with him again.)


The Idiot Cycle

| Germany | Family & Kids, Popular

(The gas station we are at has four pumps which are built in a rectangle. While our parents are inside to pay, my brother and I stay in the car. In front of us stands a young man with his small car, which has the tank trim on the left side, while he stands on the top right pump (meaning the pump is on his right side). He gets out, tries to pull the pump and realizes that the tube is too short. He shrugs and gets into his car. My brother and I are already watching with amusement.)

Me: *to my brother* “I bet he’ll start going in circles.”

Brother: “No way.”

(The young man starts his car and makes a beautiful u-turn to the opposite pump, gets out, and discovered that the tank doesn’t move by going in circles.)

Brother: “…”

(It took us a whole 10 minutes to gain enough composure to tell our parents why we were actually laughing.)

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