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She’ll Be Back In No Thyme

, , , , , | Right | March 7, 2022

I am eighteen and have recently started a job at a garden store, and since I go in knowing almost nothing, I have to look up a few answers for customers.

Customer: “Excuse me? Can I have some help real quick?”

Me: “Of course! What can I help you with?”

Customer: “I need a good groundcover that can take mostly shade. It’s going under a large tree in my backyard, and it needs to be able to take lots of water.”

Me: “Okay, I have a few options in mind. Will they be in the ground or in containers?”

Customer: “They’ll be in the ground. I just don’t want the dirt showing under the tree.”

Me: “Okay! Here are a few options right here that love shade.”

As I am talking to her about the limited options she has, she wanders off farther down the table, where our more sunny groundcover is.

Customer: “What about this right here? This has pretty flowers on it and looks like it spreads nicely. What is this right here?”

Me: “That’s creeping thyme.”

Customer: “Will this do well in the area I want it?”

Me: “Let me double-check just to make sure.”

I pull out my phone — we’re all allowed to do this for this exact purpose — and look up the sun and watering needs for this creeping thyme. From what I find, this is the complete OPPOSITE of what she wants! Creeping thyme likes full sun and it’s drought-resistant.

Me: “Oh, it looks like that’s not a good one to go with. From what I’m seeing here, creeping thyme likes lots of sun and it does not like water.”

Customer: “But I like it, though. I’ll make it work.”

Me: “If you have another area you’d like to put this in, then that’d be great! But the area you described to me would not be suitable for this plant.”

Customer: *In a condescending tone. “No, no, it’s okay, it’ll work. It’ll be okay. I like this, so I’ll take it and plant it there and it’ll do just fine.”

Me: “No, ma’am, the thyme will die in that area because it’ll be overwatered.”

Customer: “You can’t overwater plants, dear. That’s not a thing.”

Me: “Yes, ma’am, you can, and it’s really easy to do since most don’t realize they’re overwatering until it’s too late.”

Customer: “Well, this will not be overwatered, and it’ll all be okay.”

She puts the flat of creeping thyme in her cart, which is $22.50.

Customer: “It’ll be okay, dear; I’ve been gardening for many years.” *Looks me up and down* “I can tell you just got out of school, so it’s okay.”

Me: *Now taken aback and laughing a bit in shock* “Uh, no, ma’am.”

Customer: *In a knowing tone, looking me up and down again* “Okay. Well, I’ll plant this in my yard, and it’ll all be okay.”

The woman then walked away, leaving me at the groundcover, deeply unnerved. To most people, these plants are just that, plants, and they are replaceable. But to me and my coworkers, we do care deeply about these plants and want to ensure they’re well taken care of.

I did tell my managers about this woman, and since she bought a flat of creeping thyme, she cannot return or exchange it, so really, she washed $22.50 down the drain.

You’ve Soiled Our Friendship Garden! Soiled It!

, , , | Right | CREDIT: smohk1 | January 18, 2022

For a while, I owned and ran a garden supply store. I had a lady come in and she wanted a particular amount of soil. That amount turned into 7.5 pallets of soil. I didn’t have this all in stock, so I called my supplier and asked to see if they could deliver and drop this at her location. Since it wasn’t terribly far away, they agreed.

The customer and I agreed on pricing, she paid me, I called the supplier, and they had the soil to her in a couple of hours. The customer called and said the soil was dropped off and thanked us for everything, and I was feeling pretty good about myself.

Then, the next day happened.

The customer came storming back into the store and started yelling at me.

Customer: “Why did you make me pay $9,000 when I only need two bags of soil?!”

I stopped for a moment and had to think about our entire conversation yesterday and was more than a bit confused.

After I finally picked my jaw off the floor:

Me: “Excuse me?”

Customer: “I asked for two bags of soil yesterday and you charged me $9,000!”

Me: “Ma’am, you asked for [amount], not two bags. You even asked how much soil was in the bags, and that was how we determined your quantity.”

Customer: “I did no such thing. I asked for two bags of soil!

Me: “Ma’am, I do video and audio recordings in here.”

I had multiple signs posted.

Me: “Should we go check the tapes?”

Customer: “There’s no need. You just need to take the soil back!”

Me: “Ma’am, I can’t do that. All soil sales are final, and this was a large quantity order. Also, I don’t know what happened to it last night, so I don’t feel comfortable sending it back to the supplier.”

After more yelling:

Customer: “I’m never coming back, I’m leaving bad reviews, and I’m telling everyone to not shop here!”

Me: “Great, see you next week!”

Sure enough, she showed up the next week acting like nothing had happened and wanting to buy some more stuff.

We’ve Heard Of Petty Theft But This Is LOW

, , , | Right | December 22, 2021

We sell six-packs of little annual plants, like tomatoes, marigolds, etc., in the spring and early summer. We often find packs with four or five plants left in them.

People walk out of their local farm — not some billionaire corporate store with insurance, but just this local place run by an old guy and six employees — with a single veggie or flower plant in their pocket or purse.

A whole six-pack costs $2.98.

The Place Beyond The Pines

, , , , , | Right | December 20, 2021

My parents and I are going Christmas tree shopping at an enormous garden center. I’m marveling at all the beautiful Christmas decor available when my dad hears something.

Customer: “Where do pinecones come from?”

Later:

Dad: “I should have told her they come from oak trees.”

Rude People Can Never See Irony

, , , , | Right | December 6, 2021

I’m at the register at the garden center, being cashed out by the employee working the register. A second employee is working nearby.

A woman comes up behind me and speaks to the cashier.

Customer: “Where is [item]?”

Cashier: *Politely* “I’m in the middle of helping this customer, but I’ll be right with you.”

Uncaring that the cashier is busy helping me, the customer grumbles rather loudly.

Customer: “Or you could just tell me.”

At this point, the employee nearby offered to assist the woman and answer her question. As the woman walked off, the cashier and I could both hear her complaining about how rude the cashier was. The cashier and I exchanged a look, and I couldn’t help but laugh out loud at how clueless some people are.