It’s All Just A Game To Them
(I work at a popular electronics retailer. We offer extended warranties that cover manufacturer defects and basic accidents. I am the only cashier on a busy Saturday and there is a constant steady line. An elderly woman comes up with printer ink and her own tablet.)
Me: “Hi, how are you?”
Customer: “I am well. I’m paying for this, but I have a question for you.”
Me: “Certainly.”
(I try to ring out her item to keep the transaction moving, but she sets it out of my reach.)
Customer: “Okay, so I bought this tablet and I got the warranty, and they told me you guys will help me with any problem under the warranty.”
Me: “Yes?”
Customer: “Well, can you help me with this?”
(She sets the tablet on the counter and a game I don’t recognize is open.)
Customer: “Can you tell me how to get past this level? I asked your tablet people and they were too busy and didn’t know. You guys said you’d help me with ANY problem.”