A Sign Of Things To Come

| New Zealand | At The Checkout, Extra Stupid, Technology

(I’m on my very first day of in-store training, going over the basics of what is done. My boss mentions that no matter how big or how close to your heads the signs are, customers will always ask us something that’s written on the signs.)

Me: “They can’t really be that dense. Can they?”

Boss: “You’d be surprised.”

(A customer comes up to the counter just then and my boss takes over, as I don’t know my job well enough to serve yet.)

Customer: “Hi. Can I put down a deposit for [game]?”

Boss: “Sure thing!”

Customer: “Great! When does it come out?”

(There is a poster for this game literally ten centimeters to the right of his head hanging from the ceiling with the release date on it in emboldened letters, just like each of the ten posters for this game hung throughout the store.)

Boss: “[Date].”

Customer: “Oh, cool. Also, how much is [upcoming major console]?”

(There is a very large wall poster for this console directly behind him, amidst a display of boxes for this console that also has the price in very large numbers.)

Boss: “Console will be [price], though we’ve pre-sold out of the first two shipments.”

Customer: “Okay, thanks a bunch!” *leaves*

Me: “… That did not just happen.”

Boss: “Get used to it. It happens.”

Dealing With A Whole New Animus

| TX, USA | Bigotry, Extra Stupid, Technology

(I’m working my shift on a particularly lazy Sunday night, when two guys come in. I’m the only one out on the floor, as my other two coworkers are in the back. I greet the guys as they come in.)

Me: “Hey, guys. How are y’all doing?”

Guy #1: “Um, good. You?”

Me: “Doing great, actually. What brings you guys in here today?”

Guy #2: “Y’know, games. Are there any employees we can talk to, or—”

Me: “You are.”

Guy #1: “Girls don’t play games. Don’t lie to me.”

Guy #2: “And if you play games then list five characters from the same game.”

Me: “Connor Kenway, Haytham Kenway, Achilles, Charles Lee, and Ziio.”

Guy #1:Assassin’s Creed, huh? Who’s the main character in the first one?”

Me: “Altaïr.”

(This goes on for several minutes, and my coworker finally comes out of the back.)

Coworker: “Hey, y’all need anything?”

Guy #2: “Yeah, actually. You need to hire her or something!”

Coworker: “We did.”

Guy #1: “Oh God, I’m sorry. We were quizzing her on Assassin’s Creed. And she kinda won.”

Coworker: “Yeah, gamer girls do exist. Guys just get mad when the girl knows more about the game than they do.”

(After buying their games, the two customers leave, and my coworker and I start to close up.)

Coworker: “So that happened. Why’d he say you won?”

Me: “He thought Ezio’s close friend was Leonardo di Caprio.”

A Good Attitude About A Bad Attitude

| WI, USA | At The Checkout, Awesome Customers, Money, Top

(Our refund policy has a shorter timeframe than most people assume, and they usually don’t read their receipts. A customer walks in carrying a bag with one of our games; she’s on her cell phone.)

Me: “How can I help you, ma’am?”

Customer: “I just want to return this. I do not need to be spending $30 on a game right now.”

(She continues her phone conversation.)

Me: “Do you have your receipt with you?”

Customer: “Yeah, it’s in the bag, honey.”

Me: “Okay, let me just check it.”

(I see that she’s a couple of days past the refund window.)

Me: “All right, I can get you a store credit for this.”

Customer: “What? You mean I can’t get my money back?”

Me: “It says right here, ‘Last day for refund is [date]’.”

(She is a little bit shocked, and continues talking on her cell phone.)

Customer: “They say I can’t return it… I can only get a store credit! I just drove all this way for nothing!”

(I prepare for her to start yelling at me.)

Customer: “Oh, I can’t believe this. I need to go. Just put it back in the bag. I need to take my bad attitude out of here!”

Me: “Um, sorry about that.”

Customer: “Oh, it’s okay; it’s not you, honey!”

(She grabs the bag and leaves quickly, still on her cell phone. I turn to my coworker.)

Me: “I can’t believe she didn’t yell at me! She just recognized that she was upset and left. This has never happened before!”