Rated I For Immature

, , , , , | Right | December 26, 2018

(It is the day after Christmas, and everyone is SLAMMING our little game store. We have a line out the door most of the afternoon, and it is only just slowing down when my boss finally leaves. I’m working with a higher associate and a seasonal worker; I am a basic associate, and one of two girls on staff, the only girl in the store at the moment. A man comes up to my counter with a Tom Clancy game, which is a shooter game that is naturally rated M. It is the law in my state that we MUST card anyone who looks under 35 to 40 for rated-M games, and you MUST be 17 to buy.)

Me: “Good evening, sir! Is this all you need tonight?”

(The customer is a younger-looking fellow with a full beard, who looks to me to be college age. Kind of out of it, he nods to me.)

Customer: “Yes. Just that.”

Me: “All right! And do you have an ID?”

Customer: “No? Do I need to get my friend’s?” *gestures vaguely to the store*

Me: “That’ll work! I just need a valid ID.”

(The man calls his friend over, and I can immediately tell that he is not going to be a good customer. His eyes are red and his brow is immediately furrowed as he gestures at me.)

Friend: “Really? Are we really doing this? What kind of seventeen-year-old has a full beard and mustache?”

Me: *laughs* “Well, sir, I knew a kid in middle school with a full beard and mustache. That’s not really a gauge for me.”

Friend: “Come on. He’s obviously not seventeen.”

Me: “I still need to see an ID. Yours would work!”

Friend: *scowls* “Well. I’m really good friends with the store manager. Do you have to do this?”

(I know I’m dealing with a jerk. Our manager is well known for being a jerk, without meaning to, and also a stickler for rules. He even carded me once, despite having my birthdate on file. I know that my manager would never allow this to slide, so I steel myself and smile sweetly.)

Me: “I’m sorry, sir, but it’s the law. I have to card you or it will cost me my job.”

Friend: *uncomfortably shifting* “Well, I guess we could go get a PSN card and buy it online?”

(He won’t. He is buying pre-owned, which is about $20 cheaper than digital.)

Me: *smiling sweetly* “Oh, I can’t stop you from doing that! There’s no problem with that. Would you li—“

Friend: “Well, fine. Thanks a lot.” *dripping with anger* “Let’s go get a card somewhere else.”

(The two turn to leave my register.)

Me: “I’m sorry I couldn’t help you today, sir.”

Customer: “It’s okay; you’re just doing your job.”

Friend: *muttering under his breath about, “Is this really necessary?” and, “He’s obviously not seventeen,” and whatnot*

(After they leave, the store is mostly clear for the first time in hours. I turn to the seasonal kid, who’s been watching with big eyes, as my manager helps the other customer who witnessed it all.)

Me: “If they say they’re good buddies with the store manager in a staff of five but don’t mention his name… they don’t actually know the store manager.”

Unfiltered Story #131603

, , , | Unfiltered | December 5, 2018

(I worked at a fairly popular video game store before the release of GTAV on console and the following happened)

Me: “Welcome to [store] how may i help you?”

Customer: “Yeah, hi.. I’m looking for that new Grand Theft Auto game on PC?”

Me: “If you’re referring to GTAV, sadly that game will not be coming to steam this year. We do however can sell you a $20 steam card so you may purchase GTA4 on PC”

Customer: “NO! I ALREADY HAVE GTA4 ON PC I WANT GTAV!!”

(note this customer looks to be about 14 or 15.)

Me: “ALRIGHTY THEN! But i apologize we cannot sell you a game that does not exist on your platform.”

Customer: “I’m calling my mom and shes gonna get your a** fired for being a massive f***!!”

Me: “well our number is on the door. have fun”

(I go proceed to help out other customers and about 30 minutes later an older woman bursts into the store with the boy)

Lady: “WHY AINT YOU SELLIN HIS GAME TO HIM?!”

Me: “As i have told him before, that game will not be available on PC. Only on the PS3 and 360”

Lady: “LIES! MY BOY SAID IT WAS HERE SO IT MUST BE HERE!”

(At this point it was causing alot of commotion so my manager stepped in and tried explaining to them the exact same things I’ve told them)

Lady: “WHATS YOUR DISTRICTS PHONE NUMBER! OR YOUR BOSSES BOSS OR EVEN YOUR OWNER?! CAUSE IM GONNA GET YOUR A**** FIRED FOR LIEN AND CHEATIN!”

(They leave the store and a couple days later we receive a call from corporate saying that they’re supposed to fire us because we don’t carry a game that doesn’t exist yet. Then just a whole bunch of laughs and end call)

Supply And Demanding

, , , , | Right | August 28, 2018

(I have this conversation on an almost daily basis:)

Customer: “Do you have [thing that was produced in very small quantity and became unexpectedly popular, and is therefore sold out everywhere]?”

Me: “No, we sold out almost immediately, and our distributor didn’t have any left by the time we reordered. We’re waiting on it to be reprinted.”

Customer: “Well, can’t you order it?”

Me: “We have. As soon as we drop below our minimum inventory threshold, we order a restock, but since even the manufacturer doesn’t have any we can’t get them.”

Customer: “But why don’t you just order more?”

Me: *inside my mind* “Because we knew infuriating people like you would want them, and we want to be able to tell you, ‘No,’ honestly.” *out loud* “I can take your name and number and wait-list you for when the reprint finally happens, but that will probably be a few months from now.” *our industry is chronically undercapitalized and multi-month stock outages are common* “If you’re in a hurry you can buy it from a price-gouger on Amazon or eBay.”

Customer: “No, that’s okay. I’ll just come back.”

(Repeat entire conversation next weekend because “months” means “days” in customer-land.)

Pokémon Go After Him!

, , , , , , | Right | June 19, 2018

(I work alone most days, as it’s a small store and the start of the work week is usually pretty slow. I’m also a fairly short woman at 5’3″ and come across as pretty meek. I’m currently working on a stock reorder, when a man I’ve never seen before comes into my empty store.)

Me: “Hi there! Anything I can help you find today?”

Customer #1: “Do you guys sell Pokémon cards?”

Me: “No, sorry. We don’t carry them.”

Customer #1: “Do you buy cards?”

Me: “No, we don’t, but [Other Store] does. It’s what they’re known for, actually. Is there anything else I can help you with, though?”

(A married couple comes through the door and starts looking at the shelves of chess sets next to it. [Customer #1] gives a quick look over his shoulder and shakes his head.)

Customer #1: “That’s fine. I’ll just look around.”

(He then moves further into the store towards the rack we keep our card sleeves on, so I assume that he’s interested in finding something for his card collection. I greet the new customers and inform them that if they need anything they just have to ask, but they’re pretty content and continue to look over the games there while I go back to my previous task. Two minutes later, I can hear this strange rustling just to the side of me behind the counter.)

Me: *to myself* “That sounds like wrapping paper. What the…?”

(That’s when I see something moving out of the corner of my eye, and turn just in time to see [Customer #1]’s arm pulling back around the corner of the counter with a sealed box of an expensive and popular card game that we store under the gift wrapping, some of which was hanging over the lip of its shelf and had brushed against his arm while he was reaching inside. I immediately go after the guy as he shoves the whole box into the front of his hoodie.)

Me: *in a surprisingly loud and stern voice* “EXCUSE ME?! Give that back to me, right NOW!”

Customer #1: *barely looks at me as he starts to run for the door, with the box clearly outlined on his stomach* “What?! I didn’t take anything!”

(The guy is at least a foot taller than me and is built like a linebacker, so even while I’m running after him, I’m thinking to myself, “Just what am I going to do if I catch him?” As he hits the door to shove it open, though, the husband’s arm snaps out and grabs the thief’s arm before anyone even realizes what he’s doing, and they both go tumbling out into the street with the wife and me close behind.)

Customer #1: *struggles to pull himself free of the arm-lock he’s suddenly found himself in while the other man holds on to him tightly* “Let go! You can’t do this!”

Me: “Give me back the d*** box!”

Customer #1: “I didn’t take anything!”

Me: “I can see it!”

(I start to reach for the box, ready to rip his hoodie open on the spot, even as a crowd gathers around to see what all the noise is about.)

Customer #1: “Fine! Whatever!” *scowls at me as he opens his jacket and hands the box back* “Now let go!”

(With that, he finally pulls his arm free and stomps off through the crowd before any of us can say anything about it.)

Wife: *to her husband, clearly worried about him* “My God! What were you thinking?!”

Husband: *gives a small shrug as he watches the other man storm away with a look of surprise* “I wasn’t. I just did it… He’s really big, huh?”

(Though not as short as me, this gentleman is still a good three or four inches shorter and 75 pounds or more lighter than the guy he nabbed at the door.)

Me: “Thank you so much! I don’t know what I would have done if you hadn’t have grabbed him when you did!”

Husband: “Ye-yeah. I’m really surprised I did, too.”

(He chuckles a bit as he becomes more aware of just how badly things could have turned, then hugs his wife.)

Husband: *in a joking tone* “I don’t suppose there’s a dumb heroics discount, huh?”

Me: *completely serious* “Yes. Yes, there is, sir. What can I get for you?”

Dad Is Being A Real Ganondorf

, , , , , | Right | May 29, 2018

(I decide that I will take in my XBox 360 and my PS3 Slim for trade-in towards a new PS4 or XBox One. I haven’t decided on which to get but I figure I’ll get store credit and decide later. When I take in my games and the two systems, the people behind the counter look at me a little sadly.)

Employee: “Do you have anything older, like NES, SNES, Sega, and so forth?”

Me: “Actually, yeah, I do.”

(I go home and come back with a box of NES cartridges — about 90 — instead, and the two guys are excited as they dig in and start to go through all of them. A young boy, about nine years old comes in.)

Boy: “Do you have the Gold NES Zelda?”

(This peaks my interest, because here is a kid not old enough to be ten, asking for a NES game.)

Employee: “Sorry, we don’t have any of those, just the Adventures of Link Gold Edition.”

(I go over and point to one of the stacks.)

Me: “No, you guys got a Gold NES Zelda right there.”

Employee: “Oh, I stand corrected. Here, is this what you were looking for?” *shows it to the boy*

Boy: *excited* “Yep!”

(The father comes over:)

Father: “How much?”

(The employee behind the counter looks to me.)

Me: “Well, I haven’t traded it in yet, and it’s rare that a kid this age would want an NES, so he can have it.”

(The father looks at me his eyes going narrow and his face curling in disgust like he’s looking at rotted meat.)

Father: “No, f*** you! We don’t take no freebies!”

(He storms in and stares at the employee behind the counter.)

Father: “How much will it be after he trades it in?”

Employee: “Well, they go for thirty-five, but I’ll do thirty. Or, you can do it for free right now from this gentleman.”

Father: “No! I told you we don’t do no f****** freebies!”

(He takes a hold of his kid’s arm — who is in near tears at this point, staring at the game he wants — and starts dragging the boy out.)

Father: “We’ll be back to buy it later after it’s traded in!”

(I try and stuff the game into the boy’s hoodie as he is being dragged by, but the father sees and gets up on me with his fist under my nose.)

Father: “NO! F*** YOU! WE DON’T DO FREEBIES!”

(With this, he pushed his kid out in front of him, and he stormed out.)

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