Game, Set, And (Price) Match

| Utrecht, The Netherlands | Crazy Requests, Money

(I am with some friends at this game store playing cards. It’s an old-fashioned store, dealing in board and card games, as well as second-hand games. As such they’re usually not the cheapest, but they do have just about everything and the atmosphere is really great. A couple comes in, both looking rather well off. The store owner is currently putting away a few boxes, so they address us. As we are all regulars, we do know quite a bit about the store’s inventory.)

Woman: “Excuse me, young man, do you have [Particular Game] in store?”

Me: “Ah, yes, I know that one. Should be around here… Here it is. I cannot sell it to you, though, as I do not work here, but she will happily help you.”

Woman: “I’m in a hurry. Just tell me the price.”

Me: “Let me see here… Ah, it’s €24,95.”

Woman: “That’s unreasonable. They’re only €19,95 at [online store]; I demand you match that.”

Me: “Ma’am, as I told you, I don’t work here, but she will be happy to help.”

Woman: “Match the price now or you just lost a sale!”

Store Owner: “Ma’am, as he told you, he doesn’t work here. Not that he could’ve lowered the price anyway even if he did. [Online Store] buys in massive bulk. We’re just a small store; we cannot price match. But we do offer the service of you being able to return it without a deadline, and a customer service they cannot possibly hope to match, which is why it is €24,95.”

Woman: “Well, I never. You have no idea how to stay in business, if you don’t price match at all! This is why you aren’t rich and I am.”

Store Owner: “I am sorry, but I simply cannot price match for you. And for your information, we’ve been in business for well over 20 years by now.”

Woman: “But you have to price match this for me or you lost a valuable customer.”

Woman’s Husband: “Please excuse us.” *he starts guiding her out* “They can’t price match, so buy it online, you stingy woman!”

Woman: “THEY SHOULD PRICE MATCH! THIS IS BAD BUSINESS!”

It’s Madden-ing

| OH, USA | Technology, Time

(I’m talking with my friend over the Internet. He works at a video game store, and at the time of the conversation it is exactly one day before the latest Madden NFL game is released.)

Friend: “You know, the week before Madden is always a fun time for the phone. Every five minutes, the phone rings, we say ‘[Store]. Madden comes out tomorrow. How can I help you?’ and they ask, ‘Do you have Madden?’ Every f***in’ time.”

Me: “Hah.”

(He pauses for a while.)

Friend: “Either that, or they just hang up.”

The Decks Are Set Against You

| Cambridge, MA, USA | Game Store | Money

(We’re running a promotion where customers who buy cards for a specific game get a free deck box. I’ve just finished ringing out a customer.)

Me: “…and you get this deck box with your purchase today!”

Customer: “Whoa, really?”

Me: “Yup! One per customer, while supplies last.”

Customer #2: “It’s free?”

Me: “Yes, if you buy a pack or a deck.”

Customer #2: “So, if I get multiple packs…”

Me: “Sorry, just one per customer.”

Customer #3: “Did I just hear something about free deck boxes?”

Me: “Yes. One per customer; you just have to buy a pack.”

Customer #3: “Wow, one per pack?”

(…and so on. This went on through a good half-dozen customers, all in rapid succession.)

Making A Mute Point

| IL, USA | Bigotry, Extra Stupid, Technology

(I am at visiting a game store that I go to quite often, to the point that most of the employees consider me a “regular”. Due to a throat injury I received when I was younger, I am mute. I’m there to see if they have a copy of a game that had, at the time, just come out. There are only two employees working at the time; both are behind the counter as I walk in. Any ‘dialog’ of mine for this story is actually just me scribbling into a notepad and showing it to whoever I am speaking to, as it’s my main method of communicating.)

Employee #2: “Hey, [My Name], are you looking for something?”

Me: “Yeah. I was hoping you had a copy of [Game], since I wasn’t able to reserve a copy.”

Employee #1: “Yeah, we have a few. I’ll show you where they are.”

(He shows me to where they are, and leaves me to do some extra browsing. He returns to the register, where his coworker is, when another customer approaches them. He appears to be in his late-teens/early 20s.)

Customer: “Hey, you really shouldn’t encourage her like that.”

(The customer gestures to me, and isn’t even being subtle about it.)

Employee #2: “I’m sorry, sir, but I have no clue what you mean.”

Customer: “That girl over there! If you treat her like a normal person, she might get the wrong idea!”

Employee #1: “With all due respect, what are you even talking about?”

Customer: “Don’t play dumb! She’s clearly retarded! Won’t it look bad for business if you let a [slur] wander around? And besides, she’s a girl! She probably doesn’t even play video games!”

(Unfortunately, people assuming I am either deaf or mentally handicapped because of my inability to speak is a common occurrence. I’ve gotten used to it, but it doesn’t make it any less annoying. Still, I do my best to ignore it. The assumption that I don’t play video games because I’m a girl isn’t as common, but it does come up once in a while.)

Employee #2: “Please forgive me, sir, but I’m going to have to ask that you not speak about her that way. Not only is she a regular customer, but she’s definitely NOT mentally handicapped. She just can’t speak because of—”

Customer: “Right! Because she’s retarded! I don’t think it’s safe to let her wander around the store. What if she ends up making someone else retarded?!”

(All three of us are completely dumbfounded. As mentioned before, I’m used to these sorts of assumptions, but this was a new one.)

Customer: “So are you going to kick her out or not? People like her don’t deserve to be in here!”

Employee #1: *visibly angry, and doing his best to keep his cool* “No, we’re not. However, if you don’t stop insulting out customers, we are going to have to ask YOU to leave!”

Customer: “What the h***, man?! I’m just looking out for your best interest! If you wanna treat that [slur] like she’s a person, that’s your business, but don’t come running to me if it hurts your business!”

Employee #1: “Okay, that’s it. We tried being civil. Please leave and don’t come back.”

(The customer is clearly pissed off, but before he can say or do anything, I walk over and slip a note into his hands. He instinctively reads the note.)

Me: “By the way, you can call me retarded all you want, but at least I’m not the one with their fly unzipped.”

(He looked down and confirmed that his fly was, indeed, unzipped. His face turned a shade of red, and he then stormed off in what I could only assume was a combination of rage and embarrassment. We still laugh about it to this day!)

Not Game For The Games

| Canberra, ACT, Australia | Bizarre, Technology, Theme Of The Month

(A lovely, little old lady is wandering around the game store where I work. She picks up a copy of ‘Empires’ and turns to me.)

Customer: “What is this?”

Me: “It is a turn based strategy game. You control an army, the opponent controls an army, and you take turns to—”

Customer: “Yes, but what is it?”

Me: “Well, it’s kind of like the game ‘Risk.’ There are some games that happen in ‘real time,’ where you and the opponent move at the same time, but this one—”

Customer: “Yes, but is it a book, a CD, a board game?”

Me: “It’s a computer game, madam. This is a computer game shop.”

Customer: “Oh…”

(She wanders off, picks up another game, and asks another sales associate.)

Customer: “What is this?”

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