Unfiltered Story #91971

, , , | Unfiltered | August 28, 2017

(I’m working at a retail drug store that has a photo kiosk available for customers to come in and print photos from their phone. I am ringing up a line of customers when another customer calls me from the kiosk, yelling across the store.)
Customer: Can I get some HELP, please??!
Me: Absolutely, ma’am. I’ll call up my manager, since I’m the only cashier today.
Customer: (Scoffs)
(I call up my manager, and can hear her trying to help the lady from several feet away.)
Manager: Just plug your phone into the cords we have provided. That’s the simplest and fastest way to do this.
Customer: NO! You’re going to steal all my information from my phone! I want to do this wirelessly!!
Manager (internally facepalming, I’m sure): Okay… the best way to do that is to do it as an online order, which may take up to an hour. We will be watching the kiosks, so as soon as the order comes through, we can print it instantly. However, as I said, it may take up to an hour for the order to come through. I highly recommend you plug the phone in instead, as that will be much quicker.
Customer: I’m not using your cords. You’re trying to steal my credit card information! I’ll just do it as an online order.
(The customer proceeds to put in an online order with her phone. Ten minutes later, her order has not yet come through, despite both my manager and I checking the kiosk repeatedly. My manager goes to the bathroom and is gone for a total of one minute and thirty seconds. During that time, the customer brings her four year old daughter up to me and screams:)
Customer: IF and WHEN those photos FINALLY come in, you can THROW THEM OUT. I’m taking MY BUSINESS somewhere else. I’ve been waiting for these photos for THIRTY MINUTES! This is ABSOLUTELY RIDICULOUS! That (racial slur) of a manager PROMISED me that they would be ready INSTANTLY. I’m leaving, and never coming back!
Me: Ma’am, I heard her tell you that it could take up to an hour, and I heard you agree to this. Are you sure I can’t take a phone number and call you when they’re ready?
Customer: NO. Throw them out. I’m going elsewhere.
(As they are leaving her daughter turns around and says:)
Daughter: We’re going to (direct competitor).
(The kicker? Her photos were ready seconds after she left. There were over 300 photos and we had to just throw them away.)