Should Take Stock Of Your Complaint

| Seattle, WA, USA | Right | April 24, 2015

(A customer calls multiple times to schedule her pick up. She is told by more than one manager, that she can’t come during the one hour she wants to come, because we don’t have stock support during that time, and there are certain items that only our stock crew are allowed to handle due to weight. She ends up showing up during this time anyway, with her husband in tow, thinking that it is okay since she brought him to help. I explain to her, AGAIN, the reasons we need to have our stock associates load her purchase, and she just stares at me blankly while shaking her head. At this point, I am more annoyed than anything, and I decide to just help my solo stock associate load the items, breaking company policy.)

Customer: “First you tell me that there aren’t enough people to load my purchase, and then you decide to load my items anyway. Clearly there are enough people; you just didn’t want to help.”

Customer’s Husband: *to his wife* “Go sit in the car. You don’t even work, you don’t understand how companies operate, and you have no idea what you’re talking about. These gentlemen are just trying to help you, and you are doing everything you can to be upset, no matter what they do.”

(After a moment’s silence, the customer walked off through the alleyway and down the street, hopefully never to be seen again.)

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My Knowledge Isn’t Even Skin Deep

| Ottawa, ON, Canada | Working | October 9, 2014

Customer: *flagging me down* “Excuse me, we have some questions!”

Me: “Oh, I’m sorry. Let me get another associate to help. Today is my first day. I haven’t even begun training yet!”

Customer: “But that will take too long! I’m sure you can answer some simple questions.”

Me: “I’ll do my best, but I really would feel more comfortable if you let me get somebody with more experience.”

Customer: “Nonsense! Now what can you tell me about the leather on this sofa?”

Me: “Um… it’s from a cow?”

Customer: “…”

Me: “I’ll get another associate, shall I?”

Customer: “Please.”

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Needs To Get Something Off Your Chest

| FL, USA | Working | August 5, 2014

(My boss is a true salesperson as well as a compulsive liar. I am working with a couple who want a media chest for their bedroom.)

Customer: “We really like this style, but prefer another finish. It’s shown in the catalog.”

Me: *to boss* “Do we have any in stock?”

Boss: “No, but that I just ordered a bunch of pieces, including that media chest, and that it will be here in two weeks.”

(Excited, they buy the media chest from me. After they leave:)

Me: “I didn’t know you had placed an order with [Manufacturer].”

Boss: “I didn’t.”

Me: “Then why did you tell my customer that you did and that their media chest would be here in two weeks?”

Boss: “Well, I had to tell them something.”

(Not only did my boss not order that media chest, but the manufacturer had stopped making that suite altogether. Convinced that he could somehow come across one from somewhere else, my boss waited a month before he told me to refund my customer, who had called several times by that point.)

I Don’t Work Here Is Lost In Translation

| Midlands, England, UK | Right | April 4, 2014

(I work in a department store, but am not employed by that company so I can’t handle their furniture or answer questions about it either. To help customers realise there is a difference, I tend to wear coloured clothes as the host store staff can only wear black. I’m currently cleaning a selection of finishes and the customer beckons me over.)

Customer: “Thank god we found someone. Now, we want something that is full wood. Nothing veneered and nothing of this chipboard rubbish. Do you have any?”

Me: “My company doesn’t do full wood pieces, only veneers. If you find any of the ladies or gents in black who are in charge of [Host Store]’s stock, they’ll be able to help you. I’m a rep from a different company so I don’t know their stock.”

Customer: “No.” *starts to slow her speech down* “Do you have any full wood pieces?”

Me: “Like I said, I don’t, but if you find one of the ladies or gents in black they may have some.”

Customer: *slowing down to the pace you’d use to teach babies new words now* “Dooo yoooou haaaave aaaanny fuuuuull woooooood piiiiieeeces?”

Me: “No. As I’ve said, my company doesn’t but [Host Store] may do.”

Customer: “You really don’t understand what I’m saying and you sound foreign!”

Me: “Eigentlich bin ich aus Deutschland, aber ich war in England angehoben. Ich versichere Ihnen, ich verstehe dich, aber ich kann nicht sagen, das Gefühl.” *Actually I am from Germany, but I was raised in England. I assure you I understand you, but I can’t say the feeling is mutual*

(With that the customer stormed off and I saw her repeating the whole thing again to one of the Host Store people.)

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A Deep Seated Scammer

| San Jose, CA, USA | Working | September 5, 2013

(I’ve gone with my boss to look at new desk chairs for our office.)

Me: “This one’s comfy!”

My Boss: “How much is that one?”

Salesman: “$280.”

Me: “Really? But it looks just like this one in the catalog that’s $179.”

Salesman: “No, see how the back is different?”

Me: “A little.”

My Boss: “I’m buying a lot of chairs. Is it possible to get a discount?”

Salesman: “No, $280 is the price. Plus delivery.”

My Boss: “Delivery? I’ve bought furniture from you a dozen times, and you’ve never charged us for delivery! We’re around the corner from you!”

Salesman: “Sorry, our prices are set.”

(The manager, whom my boss has done business with before, enters the showroom.)

Manager: “Hi, nice to see you again. What are you looking for?”

My Boss: “I want a set of office chairs, but your salesman said you can’t go below $280 for these. And are you charging for delivery now?”

Manager: “$280? That chair is $150! And no, we don’t charge for delivery.”

My Boss: *to salesman* “Is that true?”

(The salesman’s ears turn red.)

Manager: *to my boss* “I’m handling your account from now on.”

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