Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

There Is A Bright Light At The End Of This

, , , , , , | Right | November 12, 2021

A difficult elderly customer is picking up stools and lamps at our furniture store. Even after being told last week that they would arrive unassembled, he is very upset that he will have to assemble the stools himself. My manager manages to calm him down, and she convinces him to take the unassembled stools and his two lamps home.

The cashier offers to carry the lamps to the front door, my coworker bids him a good day, and my manager holds the door for the customer as he carries the lamps to his car.

A few days later, the customer returns, this time with his very angry wife.

Customer: “You people ripped me off! Where are the lamps I paid for?!”

Coworker: “Sorry?”

Customer’s Wife: “We paid for two lamps from your store and never got them! What are you people trying to pull?”

Coworker: “Sir, I saw you pick up the lamps the other day, and our cashier even carried them to the front for you. Are you sure you didn’t misplace them?”

Customer: “Are you calling me a liar?!”

Customer’s Wife: “How dare you insult my husband?!”

My manager approaches and calms the customers down again, allowing them to pick out new lamps for free. As they are leaving, the customer stops to talk to my coworker again.

Customer: “I know you never gave me those lamps. How is it possible for a person to completely forget ten minutes of his life?”

Coworker: “…”

The next day, the elderly customer came back to our store. My coworker immediately grabbed our manager to deal with him. To everyone’s surprise, he was bringing back the extra lamps. The customer confessed that he and his wife had just moved, and their house was filled with boxes. Apparently, he had taken the box of lamps home and gotten them mixed up with moving boxes. To apologize, he brought us a big container of chocolate, and we haven’t seen him since.

Multiple Levels Of “What The F***?”

, , , , , , , | Working | November 11, 2021

I used to work at the front desk at a furniture store. I had this coworker that I could never tell if she was delusional or just liked to make up stories to seem interesting. Supposedly, she’d been a flight attendant for many years, she’d been in the military as a nurse for many years after being a flight attendant (or maybe it was the reverse), she used to manage/own a business with her husband, etc. For her to have done all the stuff she claimed, there would have to have been either some overlap she didn’t want to tell us about or she was born before Jesus.

Another thing she liked to brag about was that she was some kind of martial arts master — we’re talking multiple-level black belt here. I was always skeptical of everything she said, especially the martial arts stuff, because she didn’t MOVE right in general (I worked in a studio when I was in high school) and there was just no way. I’d have bought maybe having started but definitely not some long-term level master.

Just before I started, a sales guy had been let go for various reasons, chief of which being that he was arrested after stabbing his roommate some ridiculous number of times.

The salespeople all had tablets that they were able to use in the store to check sales numbers and things like that. They weren’t technically supposed to bring them home, but every once in a while it would happen, and the sales guy had done so right before being arrested, so they were holding his last paycheck until we got the tablet back. For some reason, he thought it would be smart to ask the roommate — yes, the one he stabbed — to bring it in, and for some reason, the guy agreed to do it.

He finally came in and he was angry from the start. He stormed up to the counter.

Roommate: “I need to talk to this person, [Manager], now.”

Luckily, the manager was on the other side of the desk and heard him.

Manager: “I’m [Manager]. How—”

The roommate stomped over to her and brandished the tablet in her face.

Roommate: “[Sales Guy] told me to bring this to you. But you need to give me his money now.”

The manager was a smaller woman — I’m 5’5″ and she was shorter than I was — and this guy was just about six feet of skinny anger who was glaring at her. He wasn’t quite officially threatening/intimidating, but it was close. I stayed behind the counter but I was on my feet and moving in their direction slowly, just in case. The other three salespeople were in other parts of the store.

Manager: “A check will be mailed to [Sales Guy]. We can’t give it to you because it’s already made out to him.”

Roommate: “F*** that. He stabbed me.”

He pulled up his shirt to show some healing scars

Roommate: “I should get some kind of reward. I’m not giving you this f****** tablet until I get a reward.”

Now he was crossing the line from angry into vaguely threatening, looming over her and everything. It hadn’t quite crossed into calling the police NOW, but in hindsight, I should have gone to the back and called. I’ll admit that while the thought had crossed my mind, I was uneasy about leaving her alone. The other salespeople had disappeared for various reasons. I could tell [Manager] was anxious and she kept trying to back up but was stuck by furniture in the way.

Manager: “If you want a reward, keep the tablet. It’s fine.”

Roommate: “I don’t want the g**d*** tablet. I want a f****** reward. Give me a g**d*** reward!”

By this point, I was half a step from getting in the guy’s face when, all of a sudden, guess who sneaked up? [Crazy Coworker] kind of shuffled forward and half-cowered near the guy. Then, at one point, he put his arms down for half a second, so she skittered closer and grabbed his arm.

Crazy Coworker: “Hey, you need to watch your language.”

The roommate just glared at her out of the corner of his eye and she scurried right back to wherever she’d been hiding.

By this point, our warehouse manager had gotten back and he came up. He wasn’t all that intimidating, but he was older and he had a deep voice. The roommate got scared and scampered off. I still have no idea what kind of arrangement was made because I was there for another year and change after this and we never got that tablet. But the next day, all the salespeople were hanging around the counter chatting because we were bored out of our minds.

Crazy Coworker: “You know, if that guy from yesterday had been worse, I would have taken him down. But you know what? I had to call my teacher yesterday and tell him to be proud of me because I didn’t. I didn’t use my martial arts on him. I would have kicked him out of the store.”

One of the sales guys and I made eye contact and rolled our eyes. I don’t know about him, but I was thinking, “First of all, you were hiding up until the absolute last minute, and second, you ran without trying anything. And also, if you have to tell someone to be proud of you, maybe they shouldn’t be?”

Stories like that cropped up the entire time I was there. [Crazy Coworker] would often contradict herself; for example, she said she was a flight attendant at eighteen and stayed for ten years, but then she was in the army overseas at twenty-five and had quit being a flight attendant before that. I just started tuning her out.

Liar, Liar, Mattress On Fire

, , , , , | Working | October 23, 2021

My wife and I were full-time RVers and we decided it was time to get a new mattress for our bed in the RV. We went to a local store and arranged to purchase the mattress. Beds in most RVs do not use box springs, as they are on a pedestal.

Me: “I want to buy the mattress, but I don’t want to buy the box spring.”

Salesperson: “Umm… I don’t think I can do that. Let me get a manager.”

I looked at my wife and she was just shaking her head because she knows I have a low tolerance for stupid.

Manager: “I can’t sell you just the mattress. You have to purchase the box spring, as well.”

Me: “No, I don’t.”

Manager: “Our rules say you do.”

Me: “Okay, I’ll purchase it, but I won’t take it.”

Manager: “No, you have to use it.”

Me: “What? Most RVs don’t have room to put a mattress on top of a box spring.”

Manager: “You must use a box spring.”

Me: “Why?”  

Manager: “Because… umm… it’s a fire hazard not to use it.”

I looked at her and then at the hundreds of mattresses on display throughout the showroom that were sitting on pedestal foundations.

Me: “In that case, why hasn’t your store burned to the ground?”

We walked out and purchased JUST the mattress at a different store.

If Only Local Businesses Supported You Back

, , , , , | Working | October 22, 2021

As part of the push to support local businesses, I’ve taken a bit more effort to look where I can find the same products closer to home. I find a local company making wooden garden furniture, and the bonus is that they are a little bit cheaper than the big online alternative. The wait time is a fair bit longer, but that’s to be expected. However, when it goes past the expected delivery date without an update on their website, I ring them up.

Me: “Hi. I placed order [number] on [date] and it’s gone past the expected delivery date. I’m ringing to understand when this will be with me.”

Saleswoman: “I’m sorry. We have been very busy and deliveries are taking longer than expected.”

Me: “Okay, I appreciate that. But when is my order going to get to me?”

Saleswoman: “Well, it’s hard to say. We have a bit of a backlog and we’re really struggling to get orders out on time.”

Me: “Yes, but surely someone knows how much of a delay that is? I just want to know roughly how long that delay is. I’m not asking for it tomorrow; I just want to know roughly when it will be.”

Saleswoman: “I could ask if you like?”

Me: “Yes, please.”

She puts me on hold for a long old time.

Saleswoman: *With attitude* “Well, sir, I checked, and we already delivered your order a week ago.”

Me: “I’m confident you didn’t.”

Saleswoman: “I have the delivery slip here and it’s signed.”

Me: “Look, I would know if I received an eight-person table and chair set. It’s not something I could easily miss.”

Saleswoman: “I’m looking at the slip here and it says it’s delivered.”

Me: “And I am telling you it hasn’t been. You need to contact the delivery service and chase them.”

Saleswoman: “Err, actually, we use our own delivery team here, and I believe them when they say they delivered an item.”

Me: “Put me on to a manager, please.”

Saleswoman: “Fine, but they will tell you the same.”

I get transferred to a manager and go through everything again. He finally takes me at my word and promises to “go and check”. Fed up, I ask for a call back later that day with an update. To my surprise, he calls me less than an hour later.

Manager: “Good news! We have located your table and chairs.”

Me: “Oh? So, you didn’t deliver them, then?”

Manager: “Not going to lie to you — they were still on the truck. Our driver broke down in the truck and didn’t tell anyone there were still deliveries in the back. I’m guessing he signed the delivery paperwork himself.”

Me: “So, when am I going to get my furniture?”

Manager: “Well, we have a truck being repaired and a lot of orders. So…”

Me: “How about, as a gesture of goodwill, you give it to a delivery company to do it properly?”

Manager: “Yeah, that’s fair. We messed you around a bit. I’ll make sure you get next-day delivery. How’s that?”

Me: “Great, thank you.”

True to his word, they came the next day, and I was very happy with them. I ended up recommending them to family and friends — with the comment to expect a LONG wait. A few bought some furniture themselves and were equally happy.

How To Lose A Commission In Just A Few Simple Steps

, , , , | Working | October 21, 2021

My fiancé and I are shopping for a new mattress. We are in our early twenties, which I do believe plays a role in what happens. The store is not currently busy and there is a group of salesmen talking with each other. The manager greets us and asks what we’re looking for. He calls over one of the salesmen to help us, but the salesman doesn’t look very happy that he was asked to help us. He doesn’t ask any questions and takes us over into an area with mattresses in a very high price range.

Salesman: “We have some mattresses over here. You can take a look and find me if you have any questions.”

Fiancé: “I’m sure these are great, but they are out of our budget. We’re looking at around $300 to $500. Would you mind showing us some of those, please?”

He looks annoyed and points to a different area of the store.

Salesman: “You can find our budget mattresses over there.”

He walks away and starts talking with his coworkers again. We look around for a bit, but we are put off by his attitude so we decide to leave.

Salesman: *Smugly* “Leaving so soon?”

Me: “Yes, we were planning on making a purchase today, but we’re going to [Competitor] and will be purchasing from them, instead.”

His boss did not look pleased. We went to [Competitor] and they were nothing but nice, and they didn’t treat us differently for not being able to afford a high-priced mattress. I get that they make commissions on sales, but any sale is better than no sale.