Full Of Sound And Fury, Signifying Nothing

, , , , , | Right | July 2, 2008

(It is in between Halloween and Christmas and we are changing the promotional aisle and switching stuff out. There is literally nothing in the aisle but folded down cardboard boxes, and signs are up saying “temporary out of order.”)

Customer: “I want to speak to your manager!”

Me: “Okay, is everything all right?”

Customer: “No! I was walking down the aisle with cardboard and I fell. I am blaming you!”

Me: “I didn’t make you walk down the aisle… Didn’t you see the sign?”

Customer: “I needed something down that aisle! I am going to have you fired for your rude attitude!”

(I call the manager on the PA system.)

Customer: “You’re going to be in trouble!”

Manager: “What seems to be the problem?”

Customer: “I fell down in the aisle with cardboard boxes. It’s all this kid’s fault.”

Manager: “You shouldn’t have walked down the aisle, then. I suggest you leave before I call the police for harassing one of my employees.”

Customer: *faking she’s in pain* “I don’t believe this! I am going to call the corporate office!”

Manager: “Right after I call the police.” *walks away to “call the police”*

Me: “You got him mad. He is a mean one when he is mad.”

Customer: “Really?”

Me: “Oh, yeah!”

Customer: ‘Um… I have to get my cell phone out of the car.” *leaves quickly*

(She never returned.)

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Over-Utilized Word, Under-Utilized Noggin

, , , , , , | Right | July 1, 2008

(This happens at our video rental store the weekend that Indiana Jones: Kingdom of the Crystal Skull comes out. We have received copies of the older three movies so people can get caught up on the series.)

Customer: “Hey, I have an issue with your movie.”

Me: “All right, what’s wrong?”

Customer: “We sat down to watch it yesterday night, and it started jumping around and froze up.”

Me: “That’s fine. I can just grab another one off the shelf and–”

Customer: “No, no, no, you don’t understand. We had the family together for this, and we bought popcorn from here that we were not able to properly utilize. ”

Me: “So… what do you want me to do?”

Customer: “I want these two buckets for free and a free rental.”

Me: “Well, you’ll be getting another Last Crusade for free–”

Customer: “No, no, no. Another credit on the account, and this popcorn because ours was not properly utilized. We put it in the microwave under the assumption that the movie was gonna work.”

Me: “I’m sorry, but I can’t give you a free rental if we have the Last Crusade in, and I can’t give you that popcorn.”

Customer: “Is there a number I can call for the popcorn? We were supposed to see the new one tonight, but we can’t because you guys don’t check your movies before you give people popcorn.”

(So, to diagram his thought process: if a customer is renting a movie, withhold popcorn depending on quality of DVD. I get my manager.)

Manager: “What’s up?”

(The customer gives the same story with more emphasis on his family, and uses the phrase “utilize the popcorn properly” three more times.)

Manager: “Wait, did you eat the popcorn?”

Customer: “Well, yeah, we utilized it.”

Manager: “Then stop using five-dollar phrases and tell us you ate it!”

Customer: “Fine, my family ate it. Do we get them for free now?”

Manager: “No, because you bought and ate popcorn, like it’s supposed to be utilized.”

Customer: “What number can I call?”

(We gave him the number for our regional manager. We heard the next day that he called the regional manager, who laughed at him on the phone and hung up.)

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Caught Brown Handed

, , , , , , | Right | June 30, 2008

(In the Chinese restaurant where I work, we have little bottles of soy sauce on every table. They look like they’re tightly closed, but the top actually doesn’t close at all. A lady and her daughter finish dinner and are leaving.)

Me: “Excuse me, madam, but I’m afraid the soy sauce is restaurant property. You can’t take it.”

Mother: “You calling me a thief? I want to speak to the manager! This will cost you your job, you little b****!”

Daughter: “Um, mum…”

Me: “The manager is not in right now, but if you want the sauce, it’s on sale at the front of the restaurant.”

Mother: “You’ve got some nerve! I never even touched your stinking sauce, you c***! Call the manager now!”

(Several customers are starting to giggle and the daughter looks like she’s about to die.)

Me: “Maybe you have taken the sauce without noticing? Because I’m sure you touched it at some point.”

Mother: “You’re sure? I tell you I didn’t touch it! You can’t treat your customers that way! You telling me you’ve been spying on me or something?”

Me: “Certainly not. But the huge brown stain on your purse is hard to ignore.”

(Her daughter dragged her by the arm and they stormed out the front door, leaving a sticky trail of soy sauce from the mother’s cloth purse. I laughed so hard I didn’t even mind them stealing the sauce.)


This story was included in our Chinese Restaurant Roundup.

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Buuuurn

, , , , | Right | June 30, 2008

(A man shoves himself to the front of a long line of people.)

Me: “Sir, I’m afraid you’re going to have to go to the back of the line.”

Customer: “NO! I’m the Messiah!”

Me: “Wow. The Jews are in for a BIG disappointment.”

(He stood there for a second and shuffled to the back of the line.)


This story is part of our Perfect Comebacks roundup!

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Accidental Lemonade From Lemons

, , , , , | Right | June 29, 2008

Me: “Hi, can I help with anything?”

Customer: “Yes, I’m looking for a good book.”

Me: “Do you have any specific genre or subject in mind?”

Customer: “Yes, a good one… One that I’ll like.”

Me: “Um, you’ll have to be a bit more specific. I don’t really know what you like. Science fiction, thriller, fantasy, horror, that sort of thing?”

Customer: “Well, don’t you know any good books?”

Me: “I haven’t actually read them all, but–”

Customer: “You haven’t? What kind of librarian are you? Isn’t there anyone here who can help me?”

Me: “This one–” *holding up a book* “–is pretty popular at the mo–”

Customer: “How do you know I’ll like it?! You can’t know that. I want a book that I’ll like.”

(I get frustrated and just grab a random book that was recently turned in.)

Me: “Here, you’ll love this one!”

(Unfortunately, she did like it, and told my boss to thank me for my great suggestion. Darn.)

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