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I Shouldn’t Have To Teller You

, , , , , | Right | August 4, 2020

I work for a local credit union, and we generally have friendly relationships with all of the other local credit unions, as we tend to see each other at training and chamber events.

I am working on a Saturday, answering phones, when a teller from another credit union calls to verify a cashier’s check. It is standard procedure that those are only verified Monday through Friday by our accounting department. 

Me: “Thank you for calling [Credit Union]; how may I help you?”

Teller: “Yes, I need to verify… I guess you would call this a bank check?”

Me: “A cashier’s check? Unfortunately, those are verified by our accounting department on Monday through Friday.”

Teller: “You’re kidding? Let me have your automated system.”

Me: “Our automated system does not verify cashier’s checks. That can only be done by our accounting department.”

Teller: “That is so stupid!

Me: *Slightly shocked* “Well, [Teller], you know that alerts have been going out recently from the local police department about stolen cashier’s checks from credit unions. This is all to prevent fraud.”

Teller: “MANAGER. NOW. How dare you accuse me of fraud?! You know what? I don’t have time for this. I’ll tell our member and yours that you refused to help me. I hope you get fired.” *Click*

I sent a companywide email out explaining what happened, and a few minutes later, I got a phone call from our CEO asking for more details. It turned out that our CEO is great friends and golf buddies with the CEO of the other credit union. They were on the golf course together when our CEO got the email. He mentioned the teller’s rudeness to the other CEO, who wanted to speak to his employee right away. She was a new hire, and her credit union has the exact same policy as ours. From what I hear, she got an earful about her rudeness.

A Ding In The Hands Of A Ding-Dong

, , , , , , | Legal | August 3, 2020

My dad had six years with no claims on his insurance and his current insurance was up for renewal in around three months.

We were shopping one day and when we were heading back to the car, we were hit with over ninety-kilometre-per-hour winds. Thus, when my dad went to open the car door, it was blown out of his grasp and hit the door of the car next to us. We checked a few times and realised the only damage was a scratch in the paint as his door just scraped the outside of theirs. 

We waited for them to come out and when they did, my dad calmly explained what had happened and that it was an accident, handing over his insurance details along with his phone number in case this other guy’s insurance needed to hear it from him, too.

The guy was fine with it and said there was no use to get in contact with them as it was only a light scratch. Between them, over the course of ten or fifteen minutes, they agreed for my dad to pay for the scratch to be painted over. We left it at that, other than confirming where the “repair” was getting done so my dad could pay them, and we took pictures. There was text communication between them over the next few days confirming this was what was agreed.

Everything was all done and dandy… or so we thought. When it came time for my dad to renew his insurance, he was shocked at the quotes he was getting. He was currently paying approximately £300 per annum, and the cheapest he was being quoted was £550. He suspected there was an issue with the website, so he called them up to speak to someone where he was given the same quotation.

Understandably, he was confused, so he asked why it had almost doubled when he’d had a six-year no-claim bonus. The operator promised they would look into it and call him back within the hour. When he got the call back, that was when he found out this other guy did file a claim, despite saying he didn’t feel like they needed to as the matter had been solved civilly. My dad had proof of this via text. He was told that the other guy had provided pictures of “extensive” damage and had been awarded a payout.

Now, my dad was even more confused. A paint scratch is not extensive damage, and he’d covered for it to be repainted.

He told the operator all of this and it was just silent for a long time. Then, he was told to submit all the evidence online, but he didn’t have Internet at his house, so it was agreed that someone would be coming around to assess the evidence a week from then. They also confirmed that they had placed a temporary hold on the insurance to cover the time period.

So, a week later, we got a knock on the door. We assumed it was the person being sent out — alongside a police officer. That was when it dawned on us how serious this was. We showed them the evidence, including dates, times, messages, pictures, etc. Then, they asked for the name of the company who repainted the car and we gladly gave it. It was only a mile from where we lived. We both assumed they went there to confirm things with the owner of the place, but we were kept out of the loop for another fortnight whilst they investigated.

Finally, we got a call and the full picture came out. They had ruled in our favour. The guy in question had gotten into an accident a month or so later, which was where the extensive damage came from. He’d worded it that my dad was the cause, but my dad’s picture, alongside messages, proved the timing did not fit. The payout he’d been awarded had to be paid back in full to the insurance company and my dad’s rates would be lowered to £320, which was roughly what he was expecting it to be. We found out in the local newspaper that the guy was found guilty of insurance fraud and got stuck with a large fine alongside a six-month jail sentence.

If You Want To Bypass Fraud Prevention, Offer Them Some More Fraud!

, , , | Right | July 31, 2020

Our company provides fraud prevention tools for e-commerce sites. I provide chat support on our site, which occasionally brings in some… interesting… characters.

Visitor: “I need to get an SMS by Phone Number USA for verify my account in the site. Can you help me?”

Me: “You want to do SMS verification for accounts on your site?”

SMS verification is when the site sends a text message to you with a passcode that you need to enter back into the site to continue. It confirms that you own the phone number you are providing.

Visitor: “It’s site [website]. Help me.”

Me: “I’m sorry, I’m having some trouble understanding what sort of help you’re looking for.”

Visitor: “One SMS for verify by USA phone number.”

Me: “You need to have your account on [sitename].com verified?”

Visitor: “Yes.”

Me: “Sorry, that’s not something I can help with.”

Visitor: “One Amazon gift card $5 for you. Just one SMS.”

Me: “We’re in the business of preventing the exact sort of fraud you’re asking me to help with. Why do you think a $5 gift card is going to change my mind? Have a nice day.”

An Honest Deception

, , , | Right | July 20, 2020

I work at an institution for further adult education and we offer a very broad variety of courses and workshops, from IT-classes to cooking, music, languages, college degrees, etc. There are also some federal support programs in place that help pay the tuition for people who live on low-income or have none at all.

As a part of this, the responsible federal office also offers to pay for the driving expenses if a student lives more than a certain amount of kilometers from the school. If that is the case, the student can apply for this additional support and, once it is granted, they need to provide us proof of their travel expenses — i.e. expired bus or train tickets. We then relay this information to the federal office, who in turn refunds the money.

A man has just come to my office to give us his tickets. Usually, our customers and students are very polite and pleasant to deal with, but occasionally, we get an odd one like this.

Man: “Hello, I want to give you my bus ticket.” *Hands it over*

Me: “Thank you very much. Can I see your ID, please?”

Man: “Sure, here.”

Me: “Thank you.”

I write down his name on the receipt form we have for these cases and then proceed to check the ticket. I notice something.

Me: “Um, sir, it seems to me that someone has tampered with this ticket. There is something written over the print with a black marker. Do you know what that is about?”

Man: “Huh? No, I did not do that. I don’t know.”

I show him the ticket.

Me: “Are you sure? Here, look. The date of expiry of this ticket has clearly been written over, apparently in an attempt to change it to a later date.”

He looks as if he only notices it now.

Man: “Oh, yes, that was me!”

Me: “Uh, you know you are not supposed to do that, right? It is not allowed to alter your bus tickets like this, and you could get fined for doing it.”

Man: *Apparently still oblivious* “But no one ever said anything about it before.”

Me: “You are still not allowed to tamper with your tickets! Plus, if the federal office learns about this, you might be in real trouble because they might think you are trying to deceive them or commit fraud.”

Man: “Oh, but I don’t want to deceive the federal office. I only wanted to deceive the bus driver.”

He smiles and leaves.

Me: “Did… he really just tell me that?!”

This Whole Staff Is Totally Methed Up

, , , , , , | Legal | July 18, 2020

I am the OP of this story. This is another story from the same hotel.

This same night auditor from the previous story continues to work at the hotel for months. He does take on a few day shifts but still occasionally will not show up for a shift and is not held accountable.  

One time he comes in for his shift at 4:00 am, five hours late, while I have stayed and started the auditing process (as I now have been conveniently trained due to/during the first story).

This continues on for some time until our front office manager notices that our two slot machines in the bar are short exactly $100 every Friday and Saturday night. After a few weekends of this continuing, they contact the police and set up cameras.

The cameras capture the night auditor stealing from the machines by popping the back doors open.

The police review the footage and obtain warrants to search his home; I’m not sure of the specific details here. They search his home and find that not only has he been stealing money, but he has a handwritten list of credit card numbers with names and CVV codes from customers of the hotel. Worse yet, it is actually his parents’ house and they have been running a meth lab out of the basement.

In This Case, MOD Apparently Stands For Master Of Drunkenness