Check Yourself Before You Self-Checkout, Part 2

, , , , , | Right | May 22, 2019

(I work at the self-checkout at a grocery store. Customers always seem to have questions and complaints about the obvious. I’m talking to some of my coworkers when my handheld starts telling me one of the lanes has been idle for a while. I turn to look, as a customer is glaring angrily at me while also on her cell phone. I walk over to help.)

Me: “Hey, how are you today?”

Customer: “I’ve slid my credit card four times and nothing happens. I hate these machines. You should get rid of them. They never work and I’m in a big hurry.”

(I look at the PIN-pad and notice it says, “Please continue checking out.” Then, I look at the monitor.)

Me: “Oh, here’s your problem.”

(I push the “Pay Now” button and hear the usual, “Please select your method of payment,” and then push the credit/debit button.)

Me: “There you go. But if you don’t like using the self-checkout, we do have lanes open that may be faster than trying to figure out how to use these. Have a great day.”

Customer: *mumbles under her breath*

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Check Yourself Before You Self-Checkout

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Retail Products Have To Be Purchased With Money Now

, , , , , | Right | November 22, 2018

I used to work at a cosmetics counter in a major department store. This mall had several “customers” — I never saw any of them ever actually buy anything — that were notorious for coming in to ask for tons of samples and anything they could get for free. There were regulars that would hit all three department stores in the mall in a day. One woman would always ask for seven of everything for her seven granddaughters.

I had recently noticed that my bottle of alcohol — used for sanitizing products and cleaning — had gone missing from my counter. I found out a few months later where it had gone.

My coworker was trying to help one of the freebie-seekers, who just would not accept that my cosmetics line didn’t have anything free to give her that day unless she purchased something, as we were having a gift with purchase.

My coworker would not budge on the fact that the customer had to purchase two items in order to get the free stuff that was being displayed. The customer argued with her for several minutes, and, when my coworker wasn’t going to back down, looked around for anything she could have for free. About three months after the fact, I found out that my green plastic bottle of isopropyl alcohol had sprinted out the door with a disgruntled customer looking for free stuff.

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