Needs To Adopt A Different Type Of Customer Service, Part 2

, , , , | Right | January 5, 2019

(I have been a volunteer with a dog rescue for about six months, fostering dogs, helping out at adoption events, etc. Not once in that time had I met a rude customer, until this past event. Our time slot at the pet store is from 10:00 am to 2:00 pm; however, since we often get a few adoptions right at 2:00 pm, we often stay later, sometimes until 4:00 pm. By that time, we and the dogs and puppies are exhausted from meeting hundreds of people all day. This day, we start packing up around 3:30 pm, an hour and a half past our normal end time. We have half of the remaining dogs packed up and sent to their foster homes, our table is broken down and put away, and all of our paperwork and event items are out in the car. While the other volunteers are hauling some crates to the back room, I am waiting with the last few dogs to make sure a pet store customer doesn’t just come by and decide to take a free dog home with them. A man approaches with his dog and starts looking at some of our puppies.)

Customer: “Are these dogs up for adoption?”

Me: “Yes, they are; we’re just packing up for the day now.”

Customer: “Well, that’s not the right answer!”

(I am tired enough that I am not sure what he means, so I just stare at him for an awkward few seconds. He doesn’t say anything else, so I figure I’ll say SOMETHING, still having no idea what he meant by his last comment.)

Me: “Yeah, we were supposed to be done at two today.”

Customer: “Oh, so, you make it about you and not the dogs, huh!?”

(At this point, I’m so mad I can’t even respond to him. I just glare at him, hoping he’ll go away. I was in food service long enough to have learned when to keep my mouth shut, and I don’t want to give our rescue a bad reputation, so I make sure I don’t say anything I’ll regret. After another awkward ten seconds or so, he “apologizes.”)

Customer: “I don’t mean to be so hard on you; I just want to make sure the dogs have a fair chance of getting adopted.”

(I then got up and went over to talk to him, since he might be interested in adopting. We talked for probably close to ten minutes about how he wanted another dog since his was getting pretty old. He seemed really interested in the puppies, wanting his dog to meet them, etc. I don’t have a problem staying late if dogs are getting adopted. I’d stay all night if it meant all our dogs found great homes, so I happily talked to him about the rescue and the adoption process. He did not adopt a dog.)

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Husband, You Wound Me

, , , , , , | Romantic | February 18, 2018

(I am looking at Pinterest when I find a pin on how to do subcutaneous sutures. I am looking at it when my husband comes in, glances over my shoulder and issues the following pronouncement:)

Husband: “You don’t get to practice on me. We’ll get you a side of pork if you really want to try.”

(I have no medical background, whatsoever; I was just looking out of curiosity.)

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Has Millions Of Friends, But Not Millions In The Bank

, , , , | Right | June 6, 2017

(I represent a major telecommunications firm, known primarily here in the USA as being one of the most popular cell phone service providers in the nation. I am currently talking to a customer about setting up a new phone line on her plan.)

Me: “It seems that before we can provide you with a new phone and phone line, we need you to pay your outstanding balance of $656.29.”

Customer: “What?! Why can’t you just add the line now, and I’ll pay my bill later?”

Me: “I apologize, ma’am, but our systems won’t let me add any new lines or equipment to your account until you’ve paid this past-due bill. If you like, I can process a payment with you here over the phone right now.”

Customer: “No way! I can’t afford to pay that right now, and I need this phone for my son!”

Me: “I apologize again, ma’am, but until you pay on your bill, there is nothing more I can do to help you with that.”

Customer: “You bunch of crooks! I’m gonna tell all my friends to stop using your s****y service! I’ve got enough friends that you’re gonna go out of business! I’LL SHUT YOU DOWN!”

Me: *calmly* “So just to be clear, you have enough friends to get the millions of customers we have to leave us and cause one of the world’s largest, international telecommunication firms to go out of business, but you can’t leverage any of that tremendous social influence you possess to raise a few hundred bucks to pay your bill?”

Customer: *click*

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Time To Ring Up Those Purchases

, , , , | Romantic | May 31, 2017

(My fiancée and I are looking at wedding rings online. He’s on his phone and I’m at the desktop.)

Fiancée: “I found one I like, but it’s pricier than the last one.”

Me: “Okay, let me see it.”

(He handed me his phone to show me that his “pricier” option was a whopping $57. The price on the one he liked before it? $9. I haven’t laughed so hard in days.)

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