Customer Satisfaction Is Dropping

, , , , | Right | January 12, 2019

(One night I’m working the front register. An older male customer walks in.)

Me: “Hello, what can I get for you?”

Customer: “I want a double cheeseburger, small fry, and a ten-piece chicken nugget.”

Me: *inputs the order* “Anything else for tonight, sir?”

Customer: “I want my nuggets dropped FRESH!”

(My night-shift manager is behind our wall with our fryers.)

Night Manager: “Sir, our nuggets just came up.”

Customer: “I DON’T CARE. I WANT THEM DROPPED!”

Me: *takes his money as I think to myself* “If we drop your nuggets right after some JUST came up, that means you’d have to wait longer, dumb-a**.”

A Reasonable Reaction To Chocolate Deprivation

, , , , , | Right | January 12, 2019

(I’m on order-taker and cashier one night when we run out of the most popular flavour of sundae topping, chocolate. Most customers are fine with just taking one of the two other flavours we offer, including this guy, who’s order has been going as normal until this point, if not a little too long. I remain my happy, polite self throughout this whole time, however.)

Customer: *pulls up to the first window* “I’ll have to change the combo to a medium, I only have $20.”

(This is no issue, so I automatically change it on my screen. That only brings his order down to $20.90. I apologise to the customer and ask him what he’d like to take off.)

Customer: “I don’t want to take anything off!”

Me: “Sorry, but you’ll have to take something off to get under $20.”

Customer: *suddenly pulls out a $50 note from somewhere in his car and snaps* “NEXT TIME HAVE F****** CHOCOLATE, THEN!”

God Gave You Two Ears And Two Side’s

, , , , , , | Right | January 11, 2019

(I work at a popular southern fast food joint. We serve dinners that can either come with one or two sides, but two sides cost more. A lady comes up to my register to order. She is talking on the phone to her friend.)

Me: “Hello! Will this be dine in or carry out?”

Customer: “I want a five-dollar two-piece chicken dinner, dark meat, with green beans and mac and cheese.”

Me: “Okay. But will this be dine in or carry out?”

Customer: *talks to friend on the phone*

Me: “Ma’am, dine in or carry out? I can’t put your order into the register unless I press dine in or carry out. Also, getting two side orders makes the price go up. Is that okay?”

Customer: “Did you not just hear me? I told you my order.”

Me: *trying not to lose my patience, I just press carry out* “Would you like anything else?”

Customer: “How much is it?”

Me: “It’ll be $6.59.”

Customer: *gives me her card while continuing to talk on the phone*

(I swipe her card and pack her dinner to go. When I go to hand her the dinner, she turns red.)

Customer: “I told you I wanted this for here! And why the h*** did you charge me $6.59? I ordered the five-dollar two-piece dinner!”

Me: “Actually, you didn’t tell me anything. And if you had been paying attention, I told you that getting two sides makes it more expensive. Two sides aren’t part of the five-dollar deal.”

Customer: “I’m never coming back here ever again. Y’all have the worst customer service ever!”

Me: “You have a nice day, ma’am.”

Vegetarianism Versus Pragmatism

, , , , | Working | January 9, 2019

(I’m a vegetarian because of the animals, but I feel that wasting food is also very bad. I’m the type of vegetarian that people complain about “eating meat anyway,” but I only do so if they accidentally make my food with meat and if it isn’t eaten, it will be garbage. The animal is still dead whether or not I ate it. Of course, if possible, I’ll hand it to family or friends, but I’m usually alone. At this particular restaurant, the vegetarian menu that I have to ask for separately offers vegetarian meat — mock meat that may look like or taste like real meat.)

Me: “Hi. I would like vegetarian chicken spaghetti.”

Waiter: “No problem.”

(My food comes along, and I’m finding the shredded chicken slivers really taste so much like chicken, but I’ve had surprises where I couldn’t tell. Later there seems to be some kind of commotion in the kitchen.)

Waiter: “I’m so sorry; it seems the kitchen mixed up the real chicken with the faux chicken. I’m afraid those ones you have are real chicken.”

Me: “What? How did someone do that?”

Waiter: “Someone was very careless. So sorry. We can remake it for you.”

Me: *sigh* “Just forget it; the mistake is already made.”

Waiter: “You’re eating real chicken. Are you not a vegetarian?”

Me: “I am, but if I’m not going to eat this, you’re just going to throw it away, right?”

Waiter: “Of course.”

Me: “It’s all right, then. I don’t like wasting it.”

Waiter: “So, you’re okay with this?”

Me: “It’s okay. Just really be careful.”

Waiter: “Okay, so, you’re not really a vegetarian.”

Me: *sigh*

That Old Favorite Of Vegetarians

, , , | Right | January 8, 2019

(I work in a chain restaurant. A new steak night deal has started and I have just finished explaining the criteria of the deal to this couple.)

Me: “So, it’s a bottle of wine and two steaks for £20 —  quite a good deal as it’s nearly half price.”

Customer: “Right, yes, that is a good deal. So, is there any vegetarian option?”

Me: “No, I’m afraid not, only steaks.”

Customer: “What?! So, not even a gammon or anything?”

(Because apparently, pigs are vegetables. Who knew?!)

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