That’s A Fresh Reason To Complain

, , , , , , | Right | August 16, 2017

(I work overnight at an independently-owned franchise of a very large fast food company that has a reputation for making sandwiches and fries in bulk ahead of time and leaving them in warmers to save time on orders. Many, many customers complain about this and will often resort to claiming allergies to ensure their food is made fresh. However, at my location, we cook everything to order late at night to maintain quality and to prevent food waste. We only have three or four people on this shift but only the drive-thru is open at this time, and we all wear headsets; that way, when an order comes through we can all hear it and we know what to make. Cook times are very similar on food items and are usually only just a few minutes (with only one or two exceptions) so while drive-thru is taking the order someone makes fries while someone else cooks meat, etc. so that everything comes out together and the wait time for the customer really isn’t much longer than if we made everything ahead of time. We get a lot of people like cops, hospital workers, cab drivers, and other people working late who really appreciate being able to get a hot meal late at night and we rarely get complaints.)

Me: “Hi, welcome to [Restaurant]! What can I get for you tonight?”

Customer: “Hey! I want three cheeseburgers, no ketchup or onions, one large fry, and a large chocolate milkshake.”

Me: “Okay that’s [repeats order]. No problem! Your total is [total] and I will see you at the first window.”

(He pulls up and starts counting out his money. Someone calls out the time on my headset and says they are getting ready to bring the food back to me.)

Me: “Okay, so that’s [total]. Your food is going to be out in just a minute so I’m going to have you stay at this window.”

Customer: *pulling back his hand with the money in it* “NO.”

Me: *confused* “No?”

Customer: “No. I’m not waiting. I want my food NOW. This is [Fast Food Company]. Why am I waiting?”

Me: “Oh, I’m sorry. We make all the food to order at this location but when I said ‘just a minute’ I meant that literally. That wasn’t very clear and I do apologize. You actually have—“ *leaning around the corner to see the timer on the grill* “—45 seconds left.”

Customer: “I didn’t come here for fresh food! You don’t have any just sitting around you can just scrape the toppings off of?”

Me: “Umm…”

(His food was already done by that point so I cashed him out and wished him a good night but I couldn’t believe someone complained that we didn’t have food just sitting around.)

Don’t Beer And Bus

, , , , , , | Right | August 15, 2017

(I work for a popular travel center. It’s a fancy way of saying it’s a big truck stop that serves both semi trucks and regular vehicles. This store also happens to be a stop on a commercial bus route so we get really big rushes of people when the buses stop there. The passengers on the bus are not allowed to purchase or consume alcohol because a drunk passenger can cause disruptions and potentially compromise the safety of the driver and passengers. We sell beer at our location and must refuse the sale of it to passengers and inform the bus driver if they try to buy it. A customer approaches the register.)

Me: “Good afternoon. Are you riding the bus today?”

Passenger #1: *has beer and an empty cup* “Yep, I am heading to [Location].”

Me: “I’m sorry, sir; unfortunately, I cannot sell you this beer.” *slides the beer behind the register*

Passenger #1: “Why not? I was just going to put it in this cup.”

Me: “I am sorry, but we cannot sell beer to bus passengers.”

Passenger #1: “Well, I won’t bring it on the bus, then; I will just drink it before getting on the bus.”

Me: “Again, I apologize but it is against the law in the state of Florida to drink alcohol on the premises.”

(Passenger #1 gets frustrated and pays for his other stuff complaining the whole time. Passenger #2 is next in line and has listened in on the entire conversation.)

Me: “Good afternoon. Are you riding the bus today?”

Passenger #2: “Nope.”

(I have worked here long enough that I can generally tell when the people are lying and all of the bus drivers brief their passengers on the policy.)

Me: “Okay, then.”

(I ring him up and when he leaves, I call our maintenance guys to keep an eye on him over our headphone/radio walkie-talkies. Maintenance usually monitors the bus passengers whenever a bus arrives. The maintenance guy catches the passenger with the beer outside, waiting with the other passengers, so I call over the driver and point the guy out. The driver kicks him off the bus. Passenger #2 comes back to my register.)

Passenger #2: “I want to return this beer.”

Me: “I am sorry, sir. According to state laws, we cannot accept returns on beer, alcohol, or tobacco products.”

Passenger #2: “Well, when does the next bus come? This is bull-s***! Can I take the next bus?”

Me: “Our company does not have a contract with bus company so we do not posses their schedules, so we do not exactly know when next bus for [Destination] will arrive. Usually when they do come, it is at the driver’s discretion to allow you on the bus or not.”

Passenger #2: “So what the f*** am I supposed to do?”

Me: “I am sorry, sir, but those are the policies. The driver may not take you if you still possess or consume that beer, and it is against the law to consume the beer on the premises.”

Passenger #2: “Then give me my money back!”

Me: “As I have stated before, sir, I cannot do that; it is against the law.”

(By now I have a small line forming behind him with one of my coworkers on break trying to pay for her lunch behind him.)

Passenger #2: “Then what the f*** am I supposed to do?”

Coworker: *behind Passenger #2* “Throw it out and remember to follow the rules next time!”

(The guy is mad and makes a show of slamming the beer into the trash before stomping outside and waiting for the next bus, which does not come until later that night. The driver comes in and asks us a couple of questions.)

Driver: *to me* “Why is that guy outside… really?”

Me: “He tried to buy beer and got kicked off of the bus.”

Driver: “I figured that much. He tried to say that you guys told the other driver to kick him off for no reason.”

(The driver let him on with a warning about lying to her and trying to buy another beer.)

A Varying Sizeable Problem

, , | Right | August 15, 2017

Me: “Okay, sir, would you like your combo small, medium, or large?”

Customer: “I don’t know what that means.”

Me: “It’s for the size of your fries and drink.”

Customer: “Yes.”

Me: *narrowing eyes in confusion* “Yes to what, sir?”

Customer: “I want the fries and the drink.”

Me: “Small, medium, or large?”

Customer: *proceeds to yell into the speaker* “NUMBER ONE SINGLE BURGER COMBO MEAL WITH A DIET COKE.”

Me: “Small, medium, or large?”

Customer: *customer’s wife explains to him what I mean by that* “Oh… small.”

This May Be Good-Looking But This Doesn’t Look Good

, , , , | Working | August 15, 2017

(I work in a club that has separate servers for taking orders, delivering food, and delivering drinks. I am a food server. One night, a table server brings me an order, saying the customer found it too cold. It feels fine to me, but I reheat it and bring it out to her.)

Customer: *giving me the stink-eye* “Is this the same food?”

Me: “Yes, ma’am, you asked for it to be reheated.”

Customer: “No! I wanted a new dish! It was cold and I want new food cooked.”

Me: “Yes, ma’am.”

(I go into the back, dump the food into a new basket, stick it in the microwave for five minutes, then bum around until it’s done. As I take the now lava-hot food out to the floor, a coworker who serves drinks passes me. He has a muscular build, but a baby face.)

Me: *getting an idea* “Hey, [Coworker]! Take this to the lady at table fifty. Just say it’s her new food.”

(He takes it and walks off. When he gets back, I ask how it went.)

Coworker: “She just took it and started eating.”

Me: “Ha! See, I knew no woman could resist a handsome guy like you bringing her food!”

Coworker: “…”

(Now when we have difficult customers, we have him handle it, because they love him!)

There Is Mushroom For Improvement, Part 3

, , , , | Working | August 15, 2017

(This story takes place in a diner late at night. I have just gotten off work and meet my parents and brother for a later dinner. We get seated and can already tell this is gonna be a rough meal: the waitress takes 10 minutes to come ask for our drink order, and another 20 before asking for our entree order. My mother orders a senior omelette, due to a food allergy in the regular omelette, and fruit, and I order a regular hamburger. This occurs once the waitress brings over our food.)

Mom: “I can’t eat this. This is the regular omelette.”

Waitress: “Oh, well, it’s bigger than the senior omelette, so really, you’re getting a deal here.”

Mom: “No, I specifically ordered the senior omelette due to my mushroom allergy. This will kill me if I eat it.”

Waitress: “Well, I guess I’ll take it back, then, but it will take a little bit of time to whip up a new one.”

(The waitress takes away my mom’s food, and she begins to eat my dad’s fruit to hold her. I go to take a bite of my hamburger, and realize it’s drenched in some type of barbecue sauce. Not wanting to make a huge issue, I eat a few bites, but can’t stand any more than that. 30 minutes later my mom’s food comes out; the manager bringing it out this time.)

Manager: “We’re really sorry about the mix up; we upgraded the omelette so that you got the size of the regular omelette, with the ingredients of the senior.”

Mom:“Well, thank you for that, but I ordered fruit, not hash browns, due to a diet restriction. But no point in waiting another hour to get fruit. My daughter will just eat them.”

Manager: *laughing slightly uncomfortably, she turns to me* “Well, I hope you’re hungry!”

Me: “I am. This hamburger was disgusting, and not what I ordered, I just didn’t want to sit here for another hour waiting for you to cook it, since we’ve been here almost two hours and my mom just got her meal. This was horrible service, and I would suggest you review your wait staff on proper customer service.”

(The manager assures me she will take care note of my suggestions, and leaves. We go up to pay.)

Waitress: “Your total is [total].”

Me: “No.”

Waitress: “What do you mean, sweetie?”

Me: “You expect my parents to pay full price for a horrible meal that took almost three hours to complete? Absolutely not!”

(My mother quickly ushers me out while my dad begins to pay. When he gets in the car, he turns to my mother.)

Dad: “We should take her out to dinner more often.”

Mom: “Why’s that?”

Dad: “She just got our waitress to give us our meal for free.”

Page 108/155First...106107108109110...Last