With Pregnant Women You Really Have To Crack The Whip

, , , , , | Right | August 18, 2017

(I work at a self-serve frozen yogurt shop, where customers can serve themselves cups of yogurt with various toppings, and weigh it at the end. The one topping we offer that is not self-serve is whipped cream, because customers would have to touch the nozzle to serve themselves, and that’s unhygienic. Employees are the only ones who can touch the nozzle, because we wash our hands with sanitized water frequently. This story happens as a heavily pregnant woman comes in with her husband.)

Woman: “Can I get some whipped cream, please?”

Me: “Of course!” *holds can over her cup* “Tell me when.”

Woman: *grabbing for the can* “No, I’ll do it.”

Me: “I’m sorry ma’am, but I can’t let you. It’s due to the health code; only employees can touch whipped cream cans.”

Woman: “That’s ridiculous. I’ve never heard that in my life!” *continues to try and snatch the can away from me* “Just let me do it. I’m pregnant!”

Man: “Come on, just let her do it. She’s eight months pregnant. Let her do what she wants.”

Me: “Really, I am sorry. It can seem like a silly rule, but we can’t be sure that customers’ hands are totally clean, so we can’t let anyone else touch the nozzle.”

Woman: “Oh, so now you’re calling me dirty?! Give me the can, you little b****!!” *she slaps the can out of my hand and proceeds to put whipped cream on her yogurt herself* “There, was that so hard?”

(I have to throw the can away at this point, since there’s no way to properly sanitize the nozzle, and we can’t risk other customer’s safety in the case that the woman’s hands might have been dirty. The woman rages when she sees me do this.)

Woman: “What the f***?! You just throw it away?! Because I touched it!?”

Me: “Yes! Like I tried to tell you, it’s unhygienic! I can’t keep using a can that someone else has touched—”

(The woman slams her yogurt down on the scale, which causes it to splash up and go everywhere, including all over herself. She starts screaming in frustration, before stomping out, leaving her husband behind.)

Man: “See what you did? This could have all been avoided! She’s pregnant!”

(They left without their yogurts.)

Can’t Admit To Their Mis-Steak

, , , | Right | August 18, 2017

(Our bar is one of three bars, two restaurants, and a cafe in the same complex. Any advertising for food deals has the name of the bar very clearly displayed and is displayed outside the outlet it corresponds to. The customer in this story has just ordered two steak meals off me. Our bar only has t-bone steaks so it’s not uncommon for customers who want a t-bone to just ask for steak.)

Me: “Okay, so that’s two t-bone steaks, cooked med and med-rare. You’re total is $49.”

(The customer hands me a $50 note.)

Me: “Thanks. Here is your $1 change and your table number.”

(The customer takes the table number and change, reaches over the bar, and snatches their receipt off the printer. He then walks away, shows the receipt to his wife, and then walks back to the bar and interrupts me serving the next customer.)

Customer: “You gave me the wrong change.”

Me: “Umm, no. I gave you a $1 change from a $50 note for a $49 meal.”

Customer: “The steaks are only $16.50 each.”

Me: “No, sorry, if you look at the menu in front of you, our t-bone steak is $24.50.”

Customer: “I know what I’m talking about. I didn’t order a t-bone. I ordered the steak. The sign outside says you have a steak special for $16.50. Stop trying to rip me off and give me my change.”

Me: “We don’t have a steak special in this bar. [Other Bar] next door, on the other hand, has a steak special. I’ll give you a refund and you can go next door and order from them.”

Customer: “Well, that’s what I wanted and I ordered here, so give me the change and give me that meal.”

Me: “I can’t. It’s a different bar.”

Customer: “Well, how the f*** am I meant to know that?!”

Customer He Interrupted: “Because it says it on the sign. Now take your refund and leave.”

They Want An Irish Americacappamoccachino

, , , , | Right | August 18, 2017

Customer: “Do you do fancy coffee?”

Me: “Umm, you mean like cappuccino and flat white?”

Customer: “Yeah, but the one with chocolate in it?”

Me: “Hot chocolate?”

Customer: “No! The one with chocolate and coffee.”

Me: “Oh, you want a moccachino?”

Customer: “Yes, but with caramel as well. What do you call that?”

Me: “Ah, a moccachino with caramel?”

Customer: “Yes I want one of those. Wait, I might want two. Hang on.”

(She then walks to the other side of our seating area to talk to her friend. I’m not too worried by this as it’s quiet anyway.)

Customer: “No, only one of those.”

Me: “Okay, your total is $4.50.”

Customer: “Do you do those special coffees like they do in America?”

Me: “An Americano?”

Customer: “Is that the one with alcohol in it?”

Me: “Oh, no, I think you mean an Irish coffee or a liqueur coffee.”

Customer: “No, not Irish coffee, just the ones with alcohol in them?”

Me: “You mean with [Brand Irish Whiskey], or [Brand of Creamy Liqueur] in them?”

Customer: “Yeah, those ones!”

Me: “Yeah, they’re called Irish coffee or liqueur coffee. Do you want one of them as well?”

Customer: “Oh, no. Have you done my coffee and chocolate thing yet?”

Does That Mean The Sugar Is Sucreted?

, , , , | Working | August 18, 2017

(I ordered a combo meal and iced coffee at a local drive-in:)

Me: “Can you add milk to my iced coffee?”

Clerk: “Oh, don’t worry, iced coffee is already cremated… Umm, well.”

Totally Maki It Up

, , , , , , , | Working | August 17, 2017

(My family decides to visit my sister at college. The city has a few other colleges as well so we were excited to try what the heartland America version of international cuisines we regularly have authentic versions of in our home city would be like — because who doesn’t like to try new things? We decided to try out a hibachi restaurant at the lunch time.)

Server: “We have a lunch special sale on sushi and we are selling it for $2 each.”

Me: “$2? Isn’t that a little cheap?”

Server: “A little, but it’s just a small bundle of rice with a topping wrapped on top.”

Me: *thinking that’s a little expensive for something so small but I’m hoping it will be really interesting or tasty and worth it*

Server: “Here’s the ordering card for the sushi.”

(It has “sushi” written on the front, and “maki” written on the back.)

Me: “What about the back? Are those items for the sale price as well?”

Server: “Yes, like I said, it is all $2.” *she sounds very frustrated with me asking so many questions so I decide it is best to not ask any more questions*

(Deciding that it was technically on sale and this meal was kind of a family treat I decide to get fifteen rolls for what should be a total of $30. Everyone else’s food comes out and the chef does the whole hibachi presentation which is fairly entertaining. Finally, after everyone else’s food was made and eaten, a plate of sushi comes out to me. I start eating and then they start bringing over plate upon plate of food. I ask the girl who was my server what is going on and she just rolls her eyes and said I got what I ordered. I am a little surprised to get so much food but decide to accept my good fortune. Then the bill comes to the table — for over a $100 just for my food! Clearly they ordered too much food and charged me way too much. I try to talk to the waitress about it again, but she just rolls her eyes at me and walks away from the table. I finally get up and looked around the store until the manager comes up to us and scolds us for not paying our bill yet.)

Me: “We can’t pay our bill yet. We’ve been trying to find you. There’s a major problem with this bill.”

Manager: “I don’t see what’s wrong. You ordered a ton of food and you have a big bill. That’s how it works.”

(My dad just stares at him, and then I try to explain.)

Me: “I did not order this much food. I ordered 15 small ‘bundles of rice and toppings’ as explained by your server which the server assured us many times would only cost $2 each.”

Manager: “No, she told you that only the front of the ordering form was $2 each. The back of the form was for rolls and they cost full price.”

Dad: “We all heard her say absolutely everything on both sides of the form was only $2 each. We will not pay extra because she didn’t explain it well.”

Manager: “[Waitress], did you tell them all of this was only $2?”

Waitress: “No, I explained the specials to them and said only the front.”

Dad: “We literally have a whole table of people and everyone heard you say everything on the ordering card cost only the special price.”

Manager: “Well, I can see you think something was messed up, but this is your bill and you have to pay it. Really, did you think we would charge that little for so much food? I couldn’t run a business that way!”

Me: “Frankly, it’s not my job to understand how your business works and look out for your bottom line. It’s my job to follow information given by servers and order accordingly, and your server gave us inaccurate information. Now, are you going to fix this, or aren’t you?”

Manager: “I can see you are upset that you misunderstood what my server said, but I am not giving you a discount because you clearly can’t hear well. You are either paying for your food or we are calling the police for theft of products.”

Me: “You have to be kidding me. Your store outright lied and is now trying to extort us for money.”

Dad: “It’s not worth it. We’ll pay the bill this time but we’ll warn everyone that this store is dishonest.”

(In the end, since we had to pay for the food anyway, I brought the extra pieces of sushi home with me and ate sushi every day for a week. I got grounded by my parents because I didn’t know better to expect the server was lying and cost them so much money. I still am mad at that server for outright lying so many times to me and my parents and the manager to their faces!)

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