Unfiltered Story #168968

, , , | Unfiltered | October 5, 2019

(I am waiting behind a woman at a local Japanese-style teriyaki joint in my local mall’s food court. She doesn’t seem to be paying too much attention to the signs on the counter that detail different prices for add-ons and side dishes, while I’m very familiar with their menu.)

Cashier: Hello! What can I get you today?

Woman: Let me get the…daily special. The chicken teriyaki with the rice.

Cashier: White or fried?

Woman: What?

Cashier: White rice or fried rice?

Woman: Fried.

(The cashier proceeds to get the woman’s tray ready and waits for her to finish.)

Woman: What are the prices on the drinks?

Cashier: *showing her the two cup sizes* This is $1.59, this is $1.79.

Woman: Let me get the $1.59 one. You got [soda brand]?

Cashier: We do!

(She rings up the woman’s order and then tells the woman the total.)

Woman: Wait, that can’t be right. The special is [amount]. It should be lower.

Cashier: You asked for fried rice. It’s fifty cents extra. *points to the shiny and colorful sign saying just that*

Woman: *not paying attention* What?! You should have a sign saying that instead of just asking white or fried rice!

(The woman’s just as huffy when she’s waiting for her food. I guess some people can’t read signs when they’re in a bad mood!)

Unfiltered Story #160176

, , | Unfiltered | August 20, 2019

(EBT cards, also known as Food Stamps, are always tricky to handle because I work in a food court area as part of a department store, and generally we serve junk food, such as popcorn, hotdogs, ICEE’s, etc. So, USUALLY, the machine says it cannot accept the card once it slides because it is not considered ‘acceptable EBT’ food. I’ve worked in my department for six years at this point.)

*Guest comes in with a five-year old in a stroller*

Guest: Now, I want to buy an ICEE for my son, but I’m going to use my EBT card. It’s okay, they do this at the other [department store] in San Ramon. You just hit the button. They do it all the time.

(She is talking about the ‘override’ button which allows the cashier to correctly assign an item as EBT approved when the machine thinks it isn’t qualified. This is only when the name of the brand confuses the machine to think it isn’t EBT approved, and is only used when they are buying food and baby items. Generally, cashiers just use their best judgment and tell the guest what was and wasn’t covered on their EBT.)

(Unfortunately for her, ICEE doesn’t qualify as an EBT need, so I pretend there isn’t an override button)

Me: I’m sorry, ma’am, there isn’t a button. The machine will just say ‘cannot buy with EBT’ and will go back to the pay screen. I’m sorry, the only things you can buy here with an EBT is [list off the few items].

Guest: No, no, I’ve done it before, many times at the other [department store], just hit the override button. They do it for me all the time!

Me: I can try, and I can show you the screen it will display.

(When the option for override comes in, I just hit ‘dismiss’, then just show her the screen that says ‘cannot buy with EBT’. She flips out and asks to run it again. I do the exact same thing, I tell her I will go get a supervisor before she asks, because I know by now that she won’t listen to anything I will say at this point.)

(Supervisors would do anything to please a guest nowadays, even it means breaking a policy and using tax payer money on ICEE’s. However, I know as soon as we do that, she will continue to do this and other employees will suffer for trying to follow the rules.)

Supervisor: What’s the problem?

Guest: I want an ICEE for my son, and you just have to hit the button to override it, because I’m paying with my EBT card.

Supervisor: *only sees the ‘cannot use EBT’ screen, I had already hit the dismiss button before I called her over* No, there’s no button, just a screen that says ‘cannot use’. You’re paying with EBT? You can only buy certain items over here with that card. I believe apple juice is one.

Guest: But I don’t want apple juice! I want my son to have an ICEE!

*By this point, the child starts to throw a temper tantrum*

(She finally just gets a juice for him, my supervisor leaves, and I ring her up for the juice)

Guest: My son wanted an ICEE! I hope you’re happy, because of you, my son won’t get an ICEE! It’s your fault he won’t get it. It’s your fault.

Me: *silent while ringing up her juice*

Guest: They do it all the time at the other store!

Me: *Almost have a mind to ask her ‘which store? Because I am going to report them’, but I leave it alone, just stay silent*

Guest: *gives juice to son* Here sweeting, I CAN’T get you an ICEE, but how about some juice.

*Son still throws a temper tantrum, but drinks the juice anyway*

Guest: *glares at me, then leaves*

Me:*mimics a gun with my hand, puts it to my head and pulls the trigger*

Not What You Expected Skinny Noodles To Be

, , , , , , | Working | July 8, 2019

(I am at a mall and decide to get lunch at the food court. I’m not up for fries and don’t feel like eating meat, so I take some fried noodles with veggies at a place with the usual westernized Asian fare. I get a plate and pay, then start to eat. After a couple of bites, I feel something in my mouth and pull a very long, thick, black hair from my mouth. I’m not the most squeamish person, but my appetite is gone. I decide to tell the lady who served me and is currently turning over the mountain of noodles they keep on their flat stove. She is not wearing a hat or hairnet, and has, well, quite a long, thick, black ponytail.)

Me: “Hi. I ordered these noodles and found a hair in them…”

(Almost before I can finish my sentence the lady barks back at me.)

Server: “That is not my hair. That is your hair. You put it in the food to get more free food!”

(I have a braid, but my hair is brownish-blond at the outgrown roots and a faded red in the lengths. It’s obviously not mine. The black hair is so thick, you can see it coiled on top of the yellowish noodles without having to look too close.)

Me: “Well, I can’t tell you whose it is, but it’s not mine. And I don’t want…”

(“…any free food; I just wanted to let you know!” is what I intend to say, but she again loudly speaks over me.)

Server: “No! You fat Germans always just want more food! Eat half and more, complain, and get another plate free!”

(She then TOOK THE PLATE from the counter between us and CHUCKED THE REST OF THE NOODLES at me! I instinctively stepped back but got some on my shoes nonetheless. I moved awkwardly and slipped on the saucy mess, falling rather unlucky on my hand. It hurt. A lot. I started crying and felt very shaken. A couple from a nearby table came over and some others got up, as well. Somebody told me to get up and sat me on a chair. Meanwhile, the server was shouting stuff in a language I didn’t understand. A guy in a suit from mall management came over and asked if I needed an ambulance. The man from the couple helping me talked to me, told me he was some sort of sports coach, and asked to see my wrist. He gently prodded it and moved it, proclaiming that it was probably not broken but I should get it checked anyway. I declined the ambulance; the suit-guy got me an ice pack from somewhere. They stayed with me until my boyfriend could pick me up, as I was still quite queasy, to drive me to the emergency room near our home. In the end, nothing was broken. The owner of the Asian shop contacted me through the mall and apologised a lot. He said his sister was going through some rough personal stuff and just snapped. I was almost sorry for her. But I will never enjoy Asian noodles without a bad feeling in my bones.)

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Getting Rid Of That Ingredient Is No Small Potatoes

, , , , , , , | Right | June 25, 2019

(I overhear this conversation at a salad bar after grabbing some food during my lunch break.)

Customer: “Oh, and can I get no potato in that?”

Employee: “I’m sorry, no potato?”

Customer: “Yeah.”

Employee: “In your potato salad?”

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Feeding The Violence

, , , | Right | June 19, 2019

(I work in a food court. There’s a line for pick-up where customers can get their food previously paid for, though from time to time some entitled people think they can just cut in line. My coworker is helping the people in line when a woman walks up to the front of the line and slaps a ticket for a food item in front of him.)

Coworker: “Ma’am, please wait at the end of the line for your turn.”

Woman: *scowls, but goes to the back of the line*

(The line keeps moving until it’s the woman’s turn. My coworker reaches out to take her ticket, but she slams it on the counter.)

Woman: *impatiently* “Come on.”

([Coworker] hands her the food item, which she snatches out of his hand violently. The food item comes apart from the force and scatters all over the floor, leaving half of it in her hand. Most of the customers in line gape at the scene.)

Woman: “YOU DID THAT ON PURPOSE!”

(Before my coworker could speak, she stomped off. Turned out she went to get a manager, whom she screamed at. She didn’t get anything out of it, nor did she get her food. We’ve yet to see her again.)

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