Unfiltered Story #216802

, , | Unfiltered | November 30, 2020

(I work at a flower shop. While we’re not super high-end, the manager has very high standards for the quality of our products and arrangements. She and our full-time floral designer both have over twenty years of experience in the industry. We almost never get complaints, and do frequently get compliments and customers telling us they only ever come to our shop, even when other places are closer to them. Despite all that, I recently got this phone call from a woman regarding an order she hadn’t even been the one to pay for.)

Customer: Do you have designers working at your store?

Me: Yes, we do.

Customer: Well, I’m sorry to hear that, because my children had a bouquet delivered today and it was just terrible. It’s hideous. It looks like you just threw flowers in there without putting any thought into it at all.

Me: I’m very sorry to hear tha–

Customer: I don’t know where you get your training, but everything I get from you is like this. It’s all terrible. None of you know what you’re doing.

Me: I’m–

Customer: I just can’t believe that you would send something out like that.

Me: Do you want the manager to call you, ma’am? (This was later in the day and the manager had already left.)

Customer: No. I guess I’m just going to have to tell my children to never order from [our shop’s name and location, punishingly enunciated] EVER again. I’ll say, ‘Don’t order from there!’

Me: That’s fine, ma’am. You have a nice–

Customer: *hangs up on me*

(Full disclosure: I didn’t see the arrangement in question, but I know the manager made it herself and I’m sure it was fine. What kind of person gets flowers from their children and decides the proper response is to call the florist and insult them?)

Unfiltered Story #209767

, , | Unfiltered | September 30, 2020

I work at a floral shop, and with prom coming up soon, we’ve had a lot of customers coming in for Boutonniere’s and Corsage’s. Soon after the local high school lets out, two couples come in, all four people being in their teens. The first of the couples comes to the counter and explain that they would like matching blue Boutonniere’s and Corsage’s for prom, but done in a specific way to honor a friend who had died recently. Our shop likes to have custom orders explained to the maker themselves, so I explain to them that the designer will be out in a few moments. They thank me and wait while I help the other couple. The girl in the second couple chomps on her gum and mutters things about our prices while they look through a catalog of common items, wanting the same as the previous couple, just a different color and a different style. As I help them, the designer comes out and talks to the first couple. When the topic of cost comes up, the boy smiles.
“Spare no expense.” He says, clearly trying to sound sophisticated. I can’t help but smile as his girlfriend laughs. They were clearly sweet people. “We want to go all out.”
Our designer smiles as she writes a note down on her notepad where she had written the details down. “Alright, then for the Boutonniere it will be [price], and for the Corsage, [price]. Are these separate transactions?”
“No, I’m paying for both.” The boy explained. This got the girl from the second couple’s attention, and she looked over.
“What, is she too poor to pay [price] herself?” She asked. Everyone there was shocked and stunned, and the girl, who looked to be a year or two younger, slumped her shoulders and glanced down at her phone, pretending to play on it, when I could tell it wasn’t even on. The boy was clearly outraged as he stood up, but the girl in the second group continued.
“I mean, why would she come to a ritzy place like this if she couldn’t afford it? Look at those jeans!” (The first girl’s jeans were ripped up, but it was pretty obvious that it was a style thing, not a sign that she was poor.) “Why is she going to a prom when she can’t even afford [price]? The rest of us have to pay for ourselves, so why shouldn’t she?”
The older girl’s boyfriend ignored the exchange, still looking through the catalog as if nothing was wrong. I sat my pen down on the counter and looked at her.
“I’m going to have to ask you to leave.” I said as calmly as I could, holding back my anger at the girl. This got the boys attention, and he lifted his head.
“Wait a minute! This is America! She has the right to free speech! We learned that in history class!”
A random lady who had been waiting for an order spoke up. She never lifted her head from reading a book as she sat by a window. “Well I’m starting to think that [school] should start to offer a class on etiquette and kindness. That girl has been nothing but sweet and polite, and you’re here trying to ruin her day because you’re upset that her boyfriend cares about her and is a gentleman.”
The girl scoffed, and I asked them to leave again. Finally the boy took his girlfriends hand and dragged her out, embarrassed and outraged, threatening to get us in big trouble. When they were gone, the younger girl smiled sheepishly at me and the lady reading the book.
“Thank you both.” She said, as polite as she had been earlier, even before the exchange. “Some people are just cruel, but you’ve proved that not all people are like that.”
She got up and gave us both hugs, and the lady smiled before going back to her book. The designer shook her head when the boy handed her his credit card.
“It’s on the house. People like that can’t ruin prom, and I’m not letting a few dollars cause a fuss.”
The duo got their Boutonniere and Corsage the same day, and thanked me again. The next day my manager came in and said that someone had called and told him what happened, and that they were hoping that he would pass it on that I deserved a raise. Apparently the boss liked how I handled the situation so well that he gave me a raise, and although it wasn’t a lot, it still helped me pay my bills. A little kindness goes a long way.

Unfiltered Story #205659

, | Unfiltered | August 16, 2020

I’ve been working as a florist for just over a year now and this is a conversation I have a few times a day.

Me: Hi, can I help?

Customer: Yes I’m looking for some flowers.

Me: …Right. For a gift or yourself?

Customer: Oh it’s for my *relative or friend*

Me: Ok great, do you know of any colours or flowers they like?

Customer: No.

Me: …Well what’s your budget?

Customer: I don’t know. I want something really big but I don’t think I want to spend more than $45

Me: *internally screaming*

A Ballooning Amount Of Balloons

, , , , , | Right | April 10, 2020

(I work for a florist inside a grocery store. One of our services is blowing up helium balloons. We have over a dozen different colors of latex balloons, as well as about fifty different patterns and sizes of mylar balloons.)

Customer: “I need balloons for a party. Do you do that here?”

Me: *looking at the hundreds of balloons surrounding us* “Yes, we do! What exactly were you looking for?”

Customer: “Balloons. For a party.”

Me: “Okay. I can definitely help with that. How many were you looking for? And what colors?”

Customer: “Baaallooooons.”

Me: “Okay. So, that will be 512 brown latex balloons. Do you want to pay now or at pickup?”

Customer: “What?”

Me: “I need to know how many you want and what color. Otherwise I’ll have to pick, and I’ll choose whatever sells the slowest.”

Customer: “Oh. I’m sorry. They’re for a little girl; I’ll take six each of the two shades of pink and a Peppa Pig mylar balloon.”

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Death Swooped In And Stole Her Voice

, , , | Right | December 1, 2019

(I am taking an order over the phone for a client who is sending a sympathy bouquet to a funeral service. The conversation is casual; she doesn’t seem emotional over the death, so I assume it’s for a business relationship or distant relative. The order goes smoothly until I ask her about the card message.)

Me: “And what would you like the enclosure card to read?”

Client: *hesitates* “Um…” 

(As that is a common response for clients unsure of what they want to say, I try to help by giving suggestions.)

Me: “‘With Deepest Sympathy,’ ‘In Loving Memory,’ ‘Thoughts and Prayers are With You’?”

Client: *pause* “What should I say?”

Me: “Most people go with something along the lines of ‘With Deepest Sympathy,’ ‘In Loving Memory,’ or ‘Thoughts and Prayers are With You.'”

Client: “Yeah, that’ll work.”

Me: “Did you have a preference?”

Client: “For what?”

Me: “Most people generally choose just one.”

Client: *no response*

Me: “Which would you prefer? ‘With Deepest Sympathy’? ‘In Loving Memory’? Or ‘Thoughts and Prayers are With You’?”

Client: “Oh! ‘Deepest Sympathy’ will work.”

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