Unfiltered Story #89873

, , | Unfiltered | June 17, 2017

I don’t know why, but while I was in third grade I had two umbrellas in my book-bag. They were the kinds that pop out at the push of a button. We were riding home on the school bus and it was raining heavily outside. My friend who was seated next to me was concern about the fact that she did not have an umbrella. I felt that sense I had two, I can lend her one. One of them was almost brand new. The other was older. In deciding, I felt that it would be polite to lend my friend the new one.

She got off at her stop before my stop came. As I was about to get off, I first pointed my umbrella out to open it. I pushed the button.

It did what it was suppose to. It did open up. Except that it kept going like I had a trick umbrella like the Penguin. I had to run out into the rain the re-attach it to the base. The kids on the bus laughed at my expense. Even I had to laugh. I realized at that moment that it was a good thing I lent my friend the new one.

Sugared With Stupidity

, , , | Right | June 13, 2017

(I work at a coffee shop where we offer flavored coffee. The standard question is “would you like cream or sugar?”. This happens on drive-thru.)

Me: “Good afternoon, what can I get started for you?”

Customer: “Give me a hot caramel mocha.”

Me: “Cream and sugar?”

Customer: “What?!”

Me: “Would you like cream and sugar?”

Customer: “Why are you asking me that? Are you stupid? It doesn’t come with either!”

Me: “Okay, so, no cream and no sugar.”

Customer: “What the f*** are you talking about?”

Me: “Anything else?”

Customer: “Learn how to make coffee, idiot.” *pulls to window* “Can you add cream and sugar?”

Me: “…”

Short Changing Their Tune

, , , , , | Right | June 13, 2017

(I’m about 17 at the time and cashiering on a particularly busy Saturday morning. A customer walks up to my register and tosses a pack of gum on the belt.)

Customer: “Just this, please.”

Me: “Sure! Your total will be $1.”

(He hands me a $5, I hand him his change and gum. He just stands there, staring at me…)

Me: “Is there something else I can help you with today?”

Customer: “I gave you a $50.”

Me: “Actually, you gave me a $5. Minus the $1 for gum, your change is $4.”

Customer: “No, I gave you a $50! You short-changed me! Open up your register right now and give me the rest of my change!”

Me: “Let me grab a manager. They’re the only ones who can open my register in between transactions.”

(This is not exactly true, but I suspect something fishy and I want a manager to take a look. I flag down my direct supervisor, who does not like me all that much.)

Manager: “What seems to be the problem?”

Customer: “I gave her a $50 for this gum and she only gave me $4 in change! I demand you open the register and give me the rest of my money!”

Me: *quietly, to the manager* “He gave me a five.”

Manager: *nods* “I’m really sorry about this, sir. What I’m going to do is take her drawer to the back and count it. That way, we can give you the right amount of change back. It should just be a few minutes while we take care of this.”

Customer: *nervously* “WHAT?! No, no. You really don’t have to do that. I’m fine without my change, honest. I don’t need it that badly.”

Manager: “Sir, I heard you shouting from across the store. Obviously this is important to you and we want to make sure our customers get the correct amount of money back. Right, [My Name]?”

Me: *not entirely sure what she is getting at* “Of course…?”

(The manager pops my drawer out of the register and carries it to the back. The customer starts pacing back and forth, muttering under his breath about how unnecessary it all is, etc. while fumbling through his wallet. Ten minutes later, my supervisor walks back out and puts my drawer in the register.)

Manager: “I had two people count her drawer and it balanced both times. As a result—”

Customer: “No, it’s ok. I actually found the $50 in my wallet. I did give you a $5. Isn’t that funny?” *laughs nervously and runs out of the store*

Manager: “Well, that was obviously a short change artist. Good job, [My Name].” *walks away*

(I was stunned, not by the customer, but by the fact that this particular manager acknowledged that I’d done a good job!)

Multiple Email Fails

, , , , | Working | June 11, 2017

(I am a communications specialist for a major university. We help faculty and staff update their websites, put out press releases, etc. The start of each semester is always very busy, so we get stretched thin as people panic. Sometimes it’s hard to get everyone on the same page…)

Staff Director: “We need our website updated TODAY with new content. Urgent.”

IT: “Thank you; someone will respond to you soon.” *to my colleague* “Here is the request. It’s for [URL].”

Colleague: *copying me* “My docket’s full today; have [My Name] do it.”

Me: “I can do this, but what is the content? I didn’t get any attachment.”

(No response.)

Staff Director: *emailing an hour after the initial request* “Please update me. This is urgent.”

Colleague: “[My Name], the request is in the email. It’s for [URL].”

Me: *to colleague* “But what is the content they want added? Could someone forward it to me?” *to Staff Director* “Hi, what do you need updated on the website?”

Colleague: *now copying IT* “It’s in the email.”

Me: *to Colleague and IT* “Was there an attachment with the content? It didn’t come through to me.”

IT: “[My Name], go to [URL]. You have access.”

Colleague: *in separate email* “It’s in the email. IT says you have access to edit the website.”

Me: “I know I do, but what am I putting up? There’s nothing in the email.”

(An hour passes. No response from anyone, until…)

Colleague: “Is this done yet? I can’t do it today. Just read the email. You have access to edit their website.”

Me: “What am I editing?!”

Staff Director: *two hours later* “Hi, [My Name], thanks for emailing. Please post immediately. This is urgent.”

(I finally got the document they wanted “urgently” to be put on their website. It takes only a couple of minutes to do so. An hour later…)

Supervisor: “Hey, could one of you handle this? It’s urgent.”

(It’s the same request.)

Me: *emailing everyone at once* “Yes, this one is done.”

Colleague: *responding to my email* “[My Name], everything you need is in the email. Just contact [Staff Director] to find out what the information is.”

Me: *head-desk*

At Death’s (Garage) Door

, , , | Right | June 6, 2017

(I am the idiot here. I am currently working in the intensive care unit of the hospital, so we often have the sad duty of taking care of patients until death. When death happens, we call professionals who handle approaching family to ask about donating organs. I’m responsible for this tonight. We’re pretty informal with each other’s departments.)

Me: “Hey, this is [My Name] from [Hospital]. An 88-year-old man died a few minutes ago. Ready for his info?”

Employee: “You… what?! What happened?”

Me: “Uh, it was his time? He was quite old.”

Employee: “Wait, why are you calling?”

Me: “This isn’t the organ procurement department… is it?”

Employee: “They have that? Jesus, no. This is the help line for [Garage Door Company]. I thought one of our doors had crushed someone!”

Me: *checking what I’d dialed* “Oh, shoot, I switched the last two digits around when I dialed. Sorry for the heart attack I just gave you!”

(Seriously, I’m sorry. And the man’s family did decide to donate! )

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