Time To Come Clean With That Policy
(After two long and wonderful days at nearby theme parks, we discover that my daughter has the stomach virus that has been going around her school. She vomits all over our hotel bathroom and herself, and has not yet been able to take a break. From previous experience with my other daughter the week before, I know that it might not end anytime soon, and we really need the use of our bathroom. I call housekeeping.)
Me: “Hi, I was hoping I could get some cleaning products from housekeeping, since a family member got sick in our bathroom.”
Staff Member: “I can send someone to clean the bathroom.”
Me: “Actually, I’d prefer to do it myself, since she’s very sick and can’t leave the bathroom. Do you have any cleaning wipes or spray I could use?”
Staff Member: “No, we cannot leave cleaning products in the rooms for safety reasons. I can connect you to the onsite store to see if they have any, or perhaps you could take a cab to a nearby pharmacy to purchase some.”
Me: *sarcasm* “So, there’s really a big problem with guests drinking the cleaning products?”
Staff Member: “No, but we don’t want someone to spray it in their eyes or something.”
Me: “Fine, connect me to the store.”
(The store doesn’t answer. I leave a message and they call me back.)
Me: “Hi, do you carry cleaning products?”
Store: “No, we don’t, but you can contact housekeeping if you need something cleaned.”
Me: “No, they won’t let me use their cleaning products. And I don’t want them to come in to clean right now.”
Store: “I can give you the number if a pharmacy that delivers.”
(I am annoyed that the hotel expects me to pay for delivery of cleaning products from an outside store so I can clean my hotel bathroom, but I just want to get off a pointless phone call.)
Me: “Never mind, thanks.” *calling housekeeping again* “Hi, can you send someone to clean my bathroom? I have a sick family member.”
(About an hour later, a housekeeper showed up with plastic bags, towels, and cleaning product. Fortunately, given that she was the one who was going to clean up vomit, it wasn’t hard to convince her that I really needed cleaning, but I couldn’t let her come into our bathroom where my daughter was actively vomiting. She put everything down, told me she was going to get us some clean towels, and left me with everything I needed to clean up. Obviously, the people on the phone were blindly following a policy that forbade giving guests cleaning products, but at least the housekeeper understood that I couldn’t just let her clean around my half naked vomiting kid. I’ve never been so happy to be able to clean up vomit, so my daughter could maintain her dignity, and the rest of us could have a clean bathroom. She even got a tip from us for not doing the cleaning.)