A Notable Lack Of Notation

, , , , | Working | January 24, 2018

(My mom has never had any luck with financial companies, whether they take out too much money or forget to take out any at all. On this night my mom, my two brothers, and I are cooking supper, when my work calls. We never check the home phone, and my job calling prompts my mom to check the messages. There’s been a message saying that if she doesn’t call back this financial company about her mortgage, they will take legal action. She calls them back.)

Mom: “Hi, I just got the message about my mortgage. What’s going on?”

Caller #1: “Yes, we never got your last payment.”

Mom: “It was supposed to go out on [date]. Did it not?”

Caller #1: “Oh, yes. Now I see; it’s in the notes.”

(They get it all figured out, and we are just finishing cooking when the phone rings.)

Mom: “Hello?”

Caller #2: “Hello, may I speak to [Mom]?”

Mom: “Speaking?”

Caller #2: “Yes, I’m calling because your last payment never went out.”

Mom: “I just spoke to someone not five minutes ago; we got it all figured out.”

Caller #2: “Oh, yeah. It’s right here in the notes.”

(She hangs up and we sit down for dinner. The phone rings again.)

Mom: “This is the third call in the last hour. I have spoken to someone.”

Caller #3: “Oh, yes. It’s right here, in the notes.”

(My mom hangs up.)

Me: “Next time they call, you should just say, ‘Check the notes,’ and hang up.”

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Up In The Air About It

| Right | February 7, 2014

(I’m filling in as receptionist at a firm where I’ve never worked before.)

Me: *on the phone* “Thank you for calling [Company]. How may I help you?”

Caller: “Yes. Someone called me from there.”

Me: “Okay. Do you know the name of the person who called?”

Caller: “Um… I think it was [first name]?”

Me: “Do you have a last name?”

Caller: “No. Why did she call me?”

Me: “I’m not sure, but I’ve found her name, so I’ll transfer you to her.”

Caller: “NO. I want you to tell me. Why did she call me?”

Me: “I’m not sure, but if I could transfer you over, I’m sure she’ll be able to tell you.”

Caller: “But I’m in the airport.”

Me: “Okay. Should she call you back later?”

Caller: “No. Why did she call me? Is it a job offer? I’m not looking for a job. I’m just starting a new job.”

Me: “Well, I’m not sure why she called. But I could transfer you to her—”

Caller: “NO! I’M AT THE AIRPORT WAITING TO GET ON AN AIRPLANE, SO I CAN’T TALK RIGHT NOW. WHAT DOES THIS COMPANY EVEN DO? WHY ARE YOU CALLING ME?”

Me: “Well, I didn’t call you. But if you’ll just let me transfer you over, I’m sure she can explain why she called.”

Caller: “WHY DON’T YOU KNOW WHAT THE COMPANY DOES?! WHY CAN’T YOU TELL ME WHY SHE CALLED?! I’M IN AN AIRPORT! I DON’T HAVE TIME TO TALK! WHY DID SHE CALL ME?”

Me: “I’m sorry, I just don’t know why she called you. But if I could just transfer you.—”

Caller: “I’M IN AN AIRPORT!” *click*

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