(I work at an arts festival over the summer.)
Me: “[Festival], this is [My Name]. How can I help you?”
Customer: “I’m looking at your website and I’m trying to get tickets.”
Me: “Okay, I can help with that! What event are you looking at?”
(He names an event that I’m certain is part of a sister/fringe festival that runs concurrently, because it’s definitely not one of ours.)
Me: “Oh, I’m sorry, sir. That’s probably a [Fringe] event, not—”
Customer: *immediately and violently explodes* “NO! NO! NO! NO! God-d*** it! You f****** idiot! I’ve already TALKED to them and they said it’s NOT one of theirs and I’m sick and tired of being TREATED this way!” *he continues berating me as I hold the receiver in shock*
Me: *finally regaining composure* “I’m so sorry, sir. Is there anything I can do? I’ve got their booklet here and can try to look it up, so—”
Customer: “I’m SICK of you! You need to get your f****** ACT together!” *click*
(Another employee, having overhead part of the exchange, looks over at me as I woodenly hang up the phone.)
Employee: “Yikes, what was that about?”
Me: “Well, I’m not sure, but I guess I need to get my f****** act together.”
(As it turned out, the event was neither ours nor the fringe festival’s, but a completely unrelated event. I’m sure he felt like he was getting the run-around, but he could have easily checked the local paper to verify. As for getting my act together, at the end of the festival, I was presented with a superlative: “Most likely to have his act together.”)