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Bringing Home The Bacon… And Demanding A Refund

, , , , | Right | CREDIT: FlamingWolf91 | June 3, 2022

I work in a fast food restaurant. A lady calls in a to-go order.

Customer: “I would like a kids’ grilled cheese with no cheese, and add bacon.”

This means the only thing on there is bacon and bread. She calls back complaining that there was only bacon and bread. We offer to remake it and she refuses.

She comes in the next day for a refund.

Me: “Ma’am, your sandwich came the way it did because you—”

She isn’t having it, so I ask for her receipt, which she balls up and throws at me. I process her refund, and I slide the money across the counter to her.

Customer: “You are so disrespectful! You are going to pick that money back up and hand it to me!”

Me: “Ma’am, our protocol dictates that we do it this way to avoid contact due to the [global health crisis].”

Customer: *Snatching up the money* “Fine. But I am never coming back here!

It’s Unusual To Find A Place With A “Usual”

, , , , , , | Right | May 24, 2022

From the time I was about ten until I was about nineteen, I’d walk to the chippy (fish and chip shop) every week and bring home dinner for my family of four. I was given a £20 note every time for the £14.20 order. Over the years, I’ve become a regular to the point that when I enter, they ask if I want my usual.

Today, my aunts are visiting and the oldest has come with me to choose what she wants.

Me: “You have to look at this list first because if you want any of those you need to order them now and not when we get to the front of the queue, but other than that, it’s like normal.”

Aunt: “Okay.”

She looks at the menu until we get to the front of the queue. I’m chatting a little with [Employee #2] who’s cooking as per usual.

Employee #1: “Usual?”

Me: “Yes, please, and also [what Younger Aunt wanted], please, and also… Aunty [Aunt], have you decided yet?”

Aunt: *Still looking at the menu* “Yeah… I’ll have… [item from order early menu].”

Employee #1: “That’s gonna be about a twelve-minute wait for [item]. Is that okay?”

Aunt: “Yeah, yeah, that’s fine.”

She stops getting the rest of the order ready, because it would have gone cold. I’m a little uneasy because the queue is longer than normal today so we’re already going to be late, but my aunt is an adult and I’m still just a teenager so I don’t say anything. After the wait, the food is ready.

Employee #1: “All right, that’s [lists everything], yeah?”

Me: “Uh-huh.”

Employee #1: “Okay, so that’ll be £22.40.”

I look at the £20 note I have taken out of my pocket and am about to give to the employee, which is very much less than £22.40. I’ve never had this situation before and have no clue what I’m supposed to do now. I completely freeze up for a few seconds.

Throughout the following conversation, I’m stuttering, my aunt doesn’t butt in, and [Employee #1] is giving [Employee #2] looks that I don’t know how to interpret.

Employee #2: “That twenty all you have, love?”

Me: “Sorry. I didn’t—”

Employee #2: “Hey, don’t worry about it. Just pay it next week.”

Me: “But I don’t have—”

Employee #2: “No need to panic, love. I’ll explain to you what we’re gonna do, ‘kay?”

Me: “Okay.”

Employee #2: “You’ll give us that twenty and we’ll give you this food, ‘kay?”

Me: “But—”

Employee #2: “Then, you’re gonna go on home and enjoy your dinner, yeah.”

Me: “Yeah…”

Employee #2: “Then, next week, you’ll come here, and you’ll pay that two-forty along with what you get, ‘kay?”

Me: “Okay…”

I come home to a lecture about how late we are and how I should have told my dad I’d need him to give me more money. I vaguely hear my aunt having a conversation with her sister about why she didn’t chip in.

Next week, I take £2.40 in coins along with the £20 note and hand them over first.

Employee #3: “What’s this?”

Me: “Um, they’re for last week.”

Employee #3: “Last week?”

Me: “It’s the two-forty, um, that I owe for last week.”

Employee #3: “I don’t…” *Turns to face the back* “[Employee #2]!”

[Employee #2] comes out of the mysterious room behind the counter.

Employee #2: “Yeah? Oh, hey, love. How you doing?”

He’s too far away for me to pass him the coins, so I very awkwardly wave with them.

Me: “I have the, um, the two-forty.”

Employee #2: “Yeah! I knew you were good for it.” *To the back* “I told you she was good for it!” *To me* “Usual?”

Me: “Please.”

It wasn’t until I discovered this site that I realised how rare this was.

The Horn Of Scorn

, , , | Right | May 23, 2022

It is the supper rush, and a man pulls into the drive-thru. He states what he wants with no issue, but he is followed up by a muffled female voice. Our shift leader, who is taking the order, politely asks them to repeat what she said; people ordering from the passenger’s side don’t come through very well.

His response is to lay on the horn to bless the ears of every nearby car and the headsets of the employees, and yell:

Customer: “Can you hear her now?!”

The manager is instantly fed up and tells them to leave. The reaction?

Customer: “Well, fine, but I don’t think I did anything wrong.”

This Customer Should Just Pass Out Of This Store And Into Another

, , , | Healthy Right | May 19, 2022

I passed out at work once, right on the front counter. My coworker was trying to revive me and a customer approached.

Customer: “Well, are you going to take my order?”

Coworker: “Sorry, no. My coworker passed out and I’m trying to help!”

Customer: “But you have to take my order!”

My coworker refused. Later, the customer had the nerve to call and complain that he wouldn’t take his order.

How To Be Corny And Cheesy At The Same Time

, , , | Right | May 17, 2022

Customer: “Do you have any hamburgers without corn in them?”

Me: “We… Wait… What? None of our burgers have corn in them.”

Customer: “I’m looking at it right now. Right here. The ‘bacon and cheddar cheeseburgers.’”

Me: “Those aren’t pieces of corn; they’re—”

Customer: “Yeah? Then what are they?!”

Me: “Cheese. It’s the cheddar cheese.”

Customer: “Ah.”