I Spit On Your Service

| Victoria, TX, USA | Right | April 23, 2016

(I take an order for a couple for two burgers to go and after receiving their order they leave. I go in the back to make my food for a break and hear over the speaker:)

Customer: *in drive-thru* “We just ordered two burgers and they are cold and dry.”

Drive-Thru Operator: “Sir, I’m sorry. We’ll fix that for you.”

(The drive-thru operator and cook make sure to add lots of sauce and heat the burger in the microwave. I’m now seated near the door on my break. The customer storms into the store and throws the bag onto the counter.)

Customer: “We were hungry; do you know what that’s like? You should have just spit in it. That’s what we did when I worked at [Different National Chain]!” *storms out*

Me: *to manager also on break* “Do we get in trouble for being told we should have spit in someone’s food?”

Manager: “…I don’t think so.”

Me: “Remind me not to eat at [Different National Chain].”

Manager: “Probably a good idea.”

The Customer Service Is Soda-pressing

| Stockton, CA, USA | Working | April 16, 2016

(I go through the drive-thru of a popular fast food joint, and I order a burger off their value menu and a soda. I pull up to pay and pick up my food with the car in front of me taking a long time in getting their order. I finally pull up to the window and get a bag with my burger. I sit there and wait for my drink.)

Employee: *after a few minutes* “Can I help you?”

Me: “Yeah, I’m just waiting for my drink.”

Employee: “You don’t have anything else; I gave you everything.”

Me: “No, I ordered a drink; I have my receipt to prove it.”

Employee: “No, you don’t. I gave you everything”

(This goes back and forth a couple more times, until she finally takes a look at the receipt and sees I have a drink. She closes the window and I assume she’s getting my drink. I sit waiting for a few more minutes.)

Employee: *getting annoyed* “What are you still doing here?”

Me: *getting just as annoyed* “Waiting for my drink…”

Employee: “There isn’t a drink for here.”

Me: “Well, I ordered one. You just saw the receipt.”

Employee: “I guess I gave it to the car ahead of you.”

Me: *staring at her for half a minute expecting her to continue* “So…? I still want my drink.”

Employee: “I told you I gave it to the car ahead of you.”

Me: “…and that sounds like your problem. Now I want my drink. Can you just pour me another one?”

Employee: “Nope, the machine only makes it when there’s an order.”

Me: “Seriously? You’ve got to be kidding me. You give away my drink I paid for to a random car I don’t know and now you won’t give me a drink I actually paid for?”

(The car behind me starts to honk since I’ve been sitting there to close to ten minutes. The manager walks up to the window.)

Manager: *looking at me* “What’s the problem, sir? You can’t just sit in the drive-thru.”

(I explains what the employee told me, showing him my receipt. All the while the employee is giving me a smug look like she was right the whole time.)

Manager: *to Employee* “Seriously? You kept the line up for ten minutes because you gave away his soda?! Just pour him another one!”

Employee: *shocked* “I don’t know how to. It just usually comes out…”

Manager: *frustrated* “You’ve got to be kidding me. You’ve been here how long and you don’t know how to use the soda machine? Just go clean the bathrooms or something…”

(The manager apologized and gave me a soda and a coupon for a free hamburger next time. I just thanked him and smiled and drove off.)

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This Story Has Yet To Be Title

, | CA, USA | Right | April 16, 2016

(I am the night shift manager at a fast food restaurant. The corporate office had just started a new advertising campaign, and while not openly sexual, it is filled with innuendo. I get a phone call about 10 minutes before closing.)

Me: “Thank you for calling [Restaurant]. This is [My Name]. How can I help you?”

Caller: “I AM REALLY PISSED OFF RIGHT NOW! My children were watching TV this afternoon when your commercial came on. I cannot believe you would expose my kids to sex like that. I want you to take the commercial down, RIGHT NOW!”

Me: “Sir, this is a local store, so it has no control over the TV ads. The corporate office in Southern California produces and purchase all the advertising time for all of [Restaurant]. I would be happy pass of your name and number; that way they can put you in touch with the appropriate person.”

Caller: “THAT’S NOT GOOD ENOUGH! I want this ad taken off TV right now. You need to get on the phone and call the TV station and tell them to pull this filth off the TV, RIGHT NOW!”

Me: “Again, I’m sorry, sir, but I’m just a shift manager at a local store. We are a franchise location with no direct link to the corporate office in Southern California. I simply do not have the authority to make anyone pull these ads, nor does anyone else at this location. The franchise office might be able to help you. Their number is [number], and they open at eight am. You can tell them how you feel in the morning.”

Caller: “HOW CAN YOU ALLOW MY CHILDREN TO BE EXPOSED TO THIS SMUT?! If you cared about your customers you wouldn’t hide behind “authority.” You would listen to your customers, do your job, and have this smut pulled from the TV, RIGHT NOW!”

Me: “Again, I’m sorry, sir, but—”

Caller: “BUT NOTHING. GET IT PULLED RIGHT NOW!”

Me: “Sir, I’m a 19 year old college student working at a fast food joint. I agree with you that the new ad campaign is kind of inappropriate, but the TV networks simply aren’t going to allow me to call them up at 11:50 at night and have them pull advertisement paid for by someone else. If you give me your name and number I will ask the franchise office to contact you tomorrow, or you can call them at [number], or you can call the corporate office in Southern California at [a phone number I’m never supposed to give out], or you can even file a complaint with the Federal Communications Commission.”

Caller: “I WANT IT OFF THE AIR NOW! If you cared about my kids or your job, you would do it NOW! IF YOU DON’T DO IT NOW, I WILL GET YOU FIRED!”

Me: “Okay, sir, I will pass on your complaint.”

Caller: *all of a sudden he speaks in an almost hushed tone* “You know you’re going to Hell now, right…?” *click*

Not Much Meat In The Brain

, | Wales, UK | Working | April 13, 2016

(My colleague and I have stopped at [Popular Fast Food Chain] for a meal on our way home. We are both vegetarian.)

Colleague: “I’d like a veggie burger meal, please.”

Staff Member: “I’m sorry we’ve run out of veggie burgers.”

Colleague: “Okay, what else do you have that’s vegetarian?”

Staff Member: “We’ve got chicken burgers.”

Colleague: “…”

I Would Like To Disorder

| Baton Rouge, LA, USA | Right | April 13, 2016

(I work at a very fast-paced chicken finger restaurant on the edge of my college campus. This conversation happens every shift I work in the drive through.)

Me: “Okay, so you’ll have [Order]. Would you like anything else to complete your order?”

Customer: “Yes.”

Me: “…”

Me: “Ok, what else may I get for you?”

Customer: “THAT’S ALL!”

Me: “Thank you please pull up.” *to coworker* “I think they meant to say ‘no.'”

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