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When You’re Exposed To All The Weird Customers

, , , , | Right | August 9, 2021

I am a store manager of a well-known fast food place. We are short-staffed so I’m running the drive-thru and I only have one other employee with me at the front area. He is doing all the walk-in orders.

It is before lunchtime so it’s not too busy. As I’m handing out an order to a car, the passenger in the car starts screaming and pointing. The driver turns to her, confused.

Driver: “What on earth is wrong?”

Passenger: “Tha… that man has no clothes on!”

I turn to where she is pointing and, sure enough, there is a man exiting my store completely naked. I’m more surprised I wasn’t alerted to it sooner, and I turn to my employee who looks to be in shock.

Me: “[Coworker #1], what just happened? Did you just serve a man without clothes on?”

Coworker #2: “I didn’t realise… I turned around and a man was at the counter. I just thought he had no shirt on. He asked if we had a free burger. I told him, ‘No, mate,’ and he just walked out; only then did I realise he was completely naked!”

We both are just so confused about what just happened and we laugh. I call the non-emergency line to the police to let them know there’s a naked man on the loose. Apparently, I’m the fifth person that has called as, apparently, he also entered the shopping centre close by, and they are already on the way.

About twenty minutes later, we see him running out the front with two policemen chasing him on foot. We have another employee start within this time and she points it out:

Coworker #2: “Look, a naked man!” *Laughs*

They caught him five minutes later, and we saw them walking back with him in cuffs. We later learned he was on a ridiculous amount of drugs and didn’t even know he had no clothes on.

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Happens So Often It’s A Disorder

, , , , , | Right | August 5, 2021

I’m standing in a popular fast food chain waiting for my order. The employee puts food on the counter and calls out my number, but before I can move, another man walks up and snatches the bag. I’m curious how this will go, so I decide to just watch and wait.

The man makes it to his seat and opens the food, immediately realizing this is not at all what he ordered. He storms back up to the counter and angrily flags down an employee.

Customer: “Excuse me, this is not what I ordered!”

Me: “Probably because that’s my order, sir.”

Customer: *Suddenly sheepish* “Oh. My bad, I guess.”

Employee: “Your food will be up in a minute… sir.”

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Some Customers Like To Stir Things Up

, , , | Right | August 2, 2021

I work the front counter at a very popular fast food chain. An old man comes up to the counter, looking a little upset.

Me: “Hello, sir, welcome to [Chain]! How can I help you?”

Customer: “I just came here a few minutes ago and got coffee from that lady over there, and she never gave me a stir stick or a napkin.”

Me: “I’m sorry about that, sir, but we don’t hand out stir sticks or napkins for coffee orders. You can pick one up at our counter over there—” *points* “—or just ask next time.”

Customer: “Well, I’d prefer it if you’d just give them to me when I get my coffee!”

Me: “I’m sorry, sir. I’ll make sure to give you one next time you come in.”

Customer: “There probably won’t be a next time. I’m over ninety, and I could die next week!”

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That Isn’t Rewarding Behavior

, , , | Right | August 1, 2021

I work at a popular fast food chain. One day, I’m working at the front counter when an old lady comes up and orders food.

Me: “Okay, ma’am, you can just tap your debit card on our reader in front of you.”

She taps her card, then pulls out the fast food place’s app on her phone, which we can scan for points but only before she pays.

Customer: “Can you scan my card for points now?”

Me: “I’m sorry, ma’am, but you should have told me you had a rewards card before you paid. I can only scan that before you pay or the benefits won’t apply.”

Customer: “That’s nonsense! My sister went to another [Chain] last week, and they let her do rewards after she paid!”

Me: “It must have been another store, because our scanner doesn’t work like that. You have to scan before you pay or the benefits won’t kick in.”

Customer: “It was this store, actually!”

Me: “Well, she wasn’t supposed to do that, and I’m honestly not sure how she did it.”

The lady walks away to get her food but comes back a few minutes later.

Customer: “And just to let you know, I’m very, very mad at you!”

I bite my cheek to keep from laughing.

Me: “Sorry to hear that. Have a nice day!”

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A Nugget Of Kindness Is All That’s Needed

, , , | Right | July 30, 2021

I’ve been working for about three weeks. I am working back cash, which is where you take orders and take money at the same time.

Me: “Hello! Welcome to [Location]. How may I help you?”

Customer: “Yes I’d like a $3 bundle, large fry…”

The customer continues before I have a chance to ask which bundle she wants; we have three. I can’t enter anything else in, so I just click nuggets and fry for the bundle.

Customer: *Rudely* “Why are the nuggets on there? I don’t want nuggets.”

Me: “I’m so sorry about that, ma’am. We have three $3—”

Customer: “I don’t want nuggets! Take them off!”

Me: “Yes, I’m sorry, I can’t take it off without adding something else—”

Customer: “Take them off now! I don’t want them! Get them off! Take them off!”

Me: “Yes, ma’am, what would you like? I have three bundles; I cannot take the nuggets off without—”

Customer: “I DON’T WANT THE NUGGETS! I SAID TAKE THEM OFF!”

Me: “I will as soon as I can get something else—”

Customer: “TAKE THEM OFF NOW!”

I have anxiety, and typically I can handle it well, but I start tripping over my words and can’t figure out how to tell her I can’t take it off without putting something else in the order as she keeps interrupting me. My manager comes back and takes over.

Manager: *To me* “I’m about to make this woman mad.” *To the customer* “I’m sorry, ma’am. How can I help you?”

The customer respectfully gives her order, but again, she doesn’t state which bundle she wants. My manager is able to tell her what our bundles consist of and finishes her order.

Manager: “All right, ma’am, your total is [total].” *Switches to a passive-aggressive tone* “And we have a newbie taking your order today, so please be patient and respectful next time. Thank you.”

The customer comes to the window and I cash her out as my manager takes other orders next to me.

Customer: *Smiles* “It’ll get better, dear.”

Me: “I’m sorry?”

Customer: *Still smiling* “It’ll get easier.”

She then drove away. My job is only stressful and hard when people like that come through the drive-thru. I was perfectly fine before she started screaming at me. We proceeded to get packed afterward and I wasn’t able to take a few deep breaths and collect myself for two hours. I’m very proud of myself for not having a panic attack!

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