What Did I Order, Where Am I?, Who Am I?

, , , | Right | October 3, 2019

(I’m working the drive-thru. A customer has just pulled up to the window and I open it.)

Me: “Hello! You had a medium fry, a side of ranch, and a side of gravy?”

Customer: “Yes!”

Me: “Okay, total is going to be [total]!”

(The customer hands me his card.)

Coworker: “Wait, that’s not his order. That order was from someone who drove off earlier.”

Me: “But I asked him if that was his order and he said yes…”

(I open the window again.)

Me: “Are you sure you had the medium fry, side of ranch, and side of gravy?”

Customer: *looks confused for about ten seconds and then says in a very unsure tone* “No…”

Me: “…”

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Unfiltered Story #168466

, , | Unfiltered | October 1, 2019

(I work at a fast food restaurant We have a special Halloween sandwich but corporate didn’t anticipate it to sell as much as we did so we ran out in 10 days)
Me: Hello, Thank you for choosing [Restaurant}, How may I help you?
Customer: Hi, Can I have a Halloween [sandwich] meal?
Me: I’m sorry but we ran out of the buns we do have the regular [sandwich]
Customer: HOW COULD YOU GUYS RUN OUT, THAT’S NOT FAIR.
Me: I’m sorry we didn’t get that many buns because they didn’t anticipate them to be sold do quickly.
Customer: WELL, ARE YOU GETTING MORE OF THEM ANYTIME SOON?!
Me: I’m not really sure, maybe.
Customer: WHAT DO YOU MEAN MAYBE GIVE THE PEOPLE WHAT THEY WANT!!
(everyone wearing a headset is hearing this and most are laughing extremely hard)
Me: I’m sorry ma’am did you need anything else today?
Customer: NO!!
(she drives off and yells some obscene language at me)

Trust Us, We’re All Dying On The Inside

, , , | Right | September 30, 2019

(I have just finished taking a woman’s order, and she drives up to the window to pay.)

Me: “Hello! Your total is [total].”

Customer: *angrily* “What’s with the happy voice all the time?!”

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No Meat Between The Buns, Or Her Ears

, , , | Right | September 30, 2019

(I have just entered a fast food restaurant and gotten in line when a woman approaches the counter with a burger in hand.)

Cashier: “Hello. Is something wrong with your food?”

Customer: “I ordered a plain cheeseburger!”

(The woman takes apart the burger at the counter to reveal only three ingredients: buns, a patty, and a slice of cheese.)

Cashier: “That is a plain cheeseburger. Did you perhaps want a plain hamburger? Without the cheese?”

Customer: “No! I want a plain cheeseburger! Only cheese!”

Cashier: “Only cheese? You mean just the buns and cheese, no meat?”

Customer: “Yes! That’s a plain cheeseburger.”

Cashier: “I understand, ma’am, just one moment.” *goes and gets the meatless burger* “Just to avoid any confusion in the future, a burger will come with meat unless otherwise asked.”

Customer: “That’s why I ordered it plain! Plain means no meat!”

Me: *deciding to comment* “So, if I order a plain hamburger, I’m only going to get buns?”

Customer: “No, you—” *pauses* “Oh, I’m an idiot.”

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Unfiltered Story #168454

, | Unfiltered | September 30, 2019

[It’s a very busy day, we have a tiny kitchen, but large groups frequent us. One of my co-workers is doing overtime in the kitchen to help with the sudden rush, while our trainee is putting together a huge order for the drive-thru. We have several more sizable orders to go, and I’m taking care of those.]

Customer: What is this, they should at least be taking my order, so that they can get started on it!
Me: I’ll be right with you ma’am, just give me a minute to finish this order!
Customer *getting more irate*: This is just taking too long!
Me *after a couple of minutes*: Alright, what would you like to get today?
Customer: I want this [double burger meal] to go!

[After I’ve processed her order, she stays at the till, looking very intensely at the kitchen, blocking the next customer in line. I ask her to step a bit to the side, which she does, but not without huffing and puffing. The next customer in line is eating on the spot, so I give her soda and fries straight away.]

Customer: What is this?! You have completely overlooked me!
Me: Ma’am, did I not understand you correctly? It was my understanding that you’re taking your meal with you.
Customer: I am!
Me: Well, I can of course give you your soda and fries straight away, but the fries will be very cold, when you get home. I’d rather give you all your items at once, especially since your burger isn’t quite done yet.
Customer: *Grumbles under her breath, but falls back.*

[As soon as my co-worker starts wrapping the new batch of burgers, the customer starts prancing before the till. At this point there’s no fries left, but a new batch will be done in 15 seconds.]

Customer: What is now taking so long?! Can’t you just hurry up!
Me: Ma’am, you’ll have to have a bit of patience still. I gave the last fries to the lady after you, since she’s dining here. Fresh and piping hot fries taste better as take-away, I just want to make sure that your meal will be as scrumptious as possible, please bear with me!
Customer *after she’s gotten her order*: This took way to long, you are too slow!

[Me and my co-workers had a good laugh after that, and honestly didn’t know what she expected, since there were at least five minivans in the drive-thru lane and the place was packed with large family groups when she arrived!]