Hands Off The Merch(ant)

, , , , , | Right | October 9, 2017

(I am working as a cashier at a fast food place during my senior year of high school. One day an older lady comes in with three grandchildren.)

Me: “Good morning! How can I help you?”

Customer: “Just a moment; let’s figure out what we want.”

(She proceeds to talk with the kids and argue about what they want for about five minutes before I finally have everything in the machine.)

Me: “All right, ma’am, if that’s all…”

(I put my hand out for her change and she grabs my hand.)

Me: “Uh…”

Customer: “Not so fast! I still have to order for me.”

(She continues to hold my hand for the duration of the order, even as I try to pull my hand back. Only at the end when she gets her money out do I get my hand released. Needless to say I kept my hands behind the counter for the rest of the order.)

Customer: “Here you are!”

(She apparently saw nothing wrong with what she did, and I was too polite to mention anything. All of my coworkers saw this and teased me for a month, asking where my “girlfriend” was.)

Your Account And Thermometer Are In The Red

, , , , , , , , | Working | October 6, 2017

I worked at a franchise location of a sandwich shop that was owned by a husband and wife who were notoriously cheap.

In early July, right after Independence Day, the air conditioning broke and they priced it out to be a $300-500 repair. They decided that because summer was “almost over” we should suck it up, and they would fix it in the autumn or winter when they could get a better rate.

The weather continued to get hotter and more humid. On several occasions, my coworkers had to leave shifts early because of heat sickness. It was regularly over 90 degrees, and with the bread ovens going, we were left working with sweat dripping down our faces, pools of sweat under our armpits, and our shirts sticking to our backs. We made a point of babysitting each other to watch for signs of dehydration and to remind each other to drink water.

Then, the freezer stopped working; we lost several hundreds of dollars of frozen stock because the freezer broke from running too hard. The icemaker in the soda fountain broke. Then, one of our service fridges. In order to serve customers, we had to walk back and forth from the prep room for sandwich meats. Then, the toaster oven overheated. One of my coworkers finally actually passed out on shift one afternoon, and my bosses were pissed that I was called in to cover her, because I ended up with overtime. Customers stopped coming into the building because of the oppressive heat.

By September, my bosses were out several thousand in repairs, stock replacement, and new equipment, all because they wanted to pinch a few pennies.

Cannot Vouch For Her Thinking Processes

, , , , | Right | October 5, 2017

(A lady comes in with a voucher she was sent as a result of her meal being messed up. With the voucher came a second voucher, for a free sundae. Her original order never included a sundae, and the expiry date on the sundae voucher was last month.)

Customer: *slamming vouchers down on the counter* “I want these.”

Me: *picking them up and inspecting them* “Okay…”

Customer: “You stuffed up my bloody order, so you better get it right this time!”

Me: *pointing out expiry date on sundae voucher* “I can’t actually honour this, as it expired last month.”

Customer: “It came with the other voucher, so I want it.”

Me: “It’s expired, so I cannot honour it. Sorry. But I can provide you with your free kids meal.” *starts keying in order*

Customer: “So, basically, you are forcing me to come in here to claim this?” *stabs finger at sundae voucher*

Me: “Huh?”

Customer: “You want me to come in before the expiry date; that’s forcing me to return in order to get it, isn’t it?”

Me: “You don’t have to return for it, as it wasn’t part of your original order anyway.”

Customer: “Still, I’m being forced to come into the store to get this for free, aren’t I? Now I want it. Forget the expiry date; I want my free sundae!”

(At this point, I call over a manager and explain the situation. She takes the voucher to a second manager to ask their opinion. When she returns, as I expected, she tells the customer that since the voucher has expired, it cannot be honoured.)

Customer: “This is ridiculous. You lot f*** up my order, and you won’t give me what I’m entitled to!”

Me: *studying her voucher for her free sundae* “This is dated the 31st of December, so, allowing for New Year, you would have received this in the post at least six weeks ago. Yet you waited until two weeks past the expiry date on this to come in and claim it?”

Customer: “Well, why not?”

(At this point, her order was ready. She grabbed it and stormed out, leaving behind her sundae voucher, which we promptly tossed in the trash.)

Slowly Getting It, One Quarter At A Time

, , , , , , | Working | October 4, 2017

(I have just ordered a meal at a fast food restaurant, and my bill comes to $4.15. I have a $5 bill and I do not want a fist full of change, so I offer the cashier a quarter and the five. She looks at me blankly.)

Cashier: “That’s too much. I just need the five.”

Me: “Can you just give me the change?”

Cashier: “I can give you change for the five. I don’t need the quarter.”

Me: “I really don’t want all that change, if you don’t mind.”

Cashier: “Uh, I don’t know if I can do that.”

Me: “Just give me a dollar and a dime.”

Cashier: “I’ll have to check with the manager about this. It doesn’t look right.”

(Summons the manager.)

Manager: “What’s the problem?”

Me: “The bill is $4.15. I gave the cashier $5.25, but she doesn’t know how to make change for it.”

Manager: “We just need the five. You get 85 cents change.”

Me: “I’d prefer to not have all that change. Just give me a dollar and a dime.”

Manager: “Listen, bud. We get scammers in here all the time. If you don’t want to pay, I’ll call the cops.”

Me: *surrenders* “That won’t be necessary. I’ll just take the change.”

Manager: “Ring him up.”

(I give the cashier $5, she gives me three quarters and a dime change. I pocket the dime and pull out my quarter.)

Me: “Can I get a dollar bill for these four quarters?”

Manager: “Sure! We can always use the quarters!”

One For Stall And Stall For One

, , , , , | Right | October 4, 2017

(I am a very pregnant customer at a fast food joint and I have to use the restroom. I walk into the restroom, which is empty, and go into and lock the biggest stall. As I begin to reach for some tissue, I hear the door open and someone try the handle to my stall, which is locked.)

Lady: “F***!”

Me: “Sorry, ma’am. I’m almost done, but there are other stalls.”

Lady: “I always use this one!”

(To my dismay, she then gets on the ground and tries crawling under the door. All I see is the head and torso of a seemingly normal-looking lady in her early 40s.)

Me: *yelling* “What are you doing!? Get out!”

Lady: *still crawling* “But I always use this stall!”

(At this point, thankfully, an employee walks in.)

Me: “You can use it when I’m done! GET OUT!”

Employee: “What is going on?”

(At the same time, the lady screams that I’m in her stall and I scream that the lady won’t get out.)

Employee: “Ma’am, get off the floor and get out of that stall! You can’t break into a stall like that! And there are two other stalls open and ready for you to use!”

Lady: “But I always use this one.”

Employee: “I don’t care! What were you planning on doing? Sitting on her?! Wait your turn or use a different stall.”

(At this point, the lady begins to wriggle herself back out of the stall, complaining about poor customer service and grumbling that she always, always uses that stall. I am rather shaken up, but I finish my business and rush out of the restroom as the lady rushes into the stall. The employee and a manager are waiting outside.)

Manager: “[Employee] told me what happened, but I’m not really understanding. Can you tell me?”

(I tell him.)

Manager: “I can’t believe this! That customer is a regular, and this has never happened, but let me comp your meal for you and give you some coupons. I can’t apologize enough!”

(The lady comes out of the bathroom while he’s talking to me, and he sends the employee and me to the register to give me a refund and some coupons. I hear him talking to the lady.)

Lady: “That fat girl stole my stall, and I always use that one!”

Manager: “She’s not fat; she’s clearly pregnant. And I don’t care if she weighs 300 pounds; you don’t walk into someone’s stall while they are in the middle of using it! Never, ever come back here!”

(From then on, I used the drive-thru and my own bathroom. Just in case.)

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