How Do You Like Dem Apple Pies?

, | Fulton, MS, USA | Bad Behavior, Crazy Requests, Food & Drink

(I work at a very popular fast food chain. This happens around 10:30 pm. I am working the drive-thru window.)

Me: “Welcome to [Restaurant]! How may I help you?”

Customer: “I would like to order two apple pies, please.”

Me: “I’m sorry, ma’am, but we only have one apple pie left for the night. Is there anything else you would like along with that pie?”

Customer: “How much is one pie?”

Me: “Eighty-nine cents.”

Customer: “Aren’t they two for a dollar?”

Me: “It’s $1.19, actually. Plus tax, it’s $1.27.”

Customer: “You can just sell me that pie for fifty cents then.”

Me: “I’m sorry, ma’am, but I’m not allowed to do that.”

Customer: “Well, it’s not my d*** fault you idiots don’t have stuff prepared for customers like you should, so I should get the pie for half the price.”

Me: “Ma’am, I am sorry, but I cannot give-”

Customer: “Stop talking and listen! I’m offering to pay for the d*** thing, so you’re not GIVING me anything!”

(By this time, I’m fed up and I decide to tell my manager about it. While I am explaining what is happening to my manager, the woman is still cussing into my headset. My manager has on a headset as well, so she hears the whole thing. Right as she is about to intervene, the woman blows up completely.)

Customer: “You know what? F*** this s***! F*** this company and f*** you! I will file a complaint on your a** and have you fired, you stupid f****** b****!”

Me: *turns headset back on* “Oh, please do, ma’am. You’ll be doing me the biggest favor.”

(The woman drove off, but she never filed a complaint and I still have my job. I always make sure we have a few apple pies left over towards the night in case I ever have to encounter someone as stupid as her again.)


With Every Extra Comes Extra Problems

| Derbyshire, England, UK | At The Checkout, Bad Behavior, Food & Drink

(We were clamping down on giving people extra things for free, including the sauces in our special drinks. I was working drive-thru when this happened.)

Me: “Welcome to [Restaurant] drive-thru. May I take your order, please?”

Customer: “Yes, I’d like [Special Drink] but with extra bits and chocolate sauce.”

(My manager nods at me and tells me to charge extra.)

Me: “Okay, that’s fine, sir; however, I will have to charge you for the extra sauce and bits.”

Customer: “What?! They’ve never done that before!”

Me: “I’m sorry, sir, we’re clamping down on giving away things for free. It was against our policy to do it in the first place.”

Customer: “But I shouldn’t be charged for it! I’m the customer. If I wanted extra I should get it for free! Why should I have to pay for extra?!”

(The customer drives off with his drink, having paid for the extras begrudgingly, promising to complain about us.)

Manager: “I never understood where people get the idea that ‘extra’ secretly means ‘free.'”


Not Quite Floating Their Boat

| Sydney, NSW, Australia | Extra Stupid, Food & Drink, Popular

(The very first customer of my shift comes in.)

Customer: “Hey, I would like a [Soda], please.”

Me: “Yeah, sure. Would you like ice?”

Customer: “Yeah, yeah, sure. Only a small amount though.”

Me: “All right, then, here you go. That’s $1.50.”

(I hand him the Soda and he gives me the money.)

Customer: *right before he leaves* “Hey, what’s this?”

Me: “What’s what?”

Customer: “I said not to add too much ice and here, see? It’s full of it!”

Me: “Sir, I’m pretty sure that ice floats.”

Customer: “Liar! Here, I’ll show!”

(The customer pokes at the ice and the ice bobs up and down. He pokes it for three minutes.)

Manager: *randomly coming out of nowhere* “Sir, ice floats.”

Customer: “Oh, okay, then. Bye.”

Me: “…”

(He also forgot to take the lid, the straw, and his car keys.)


No Extra For Extra

| Bemidji, MN, USA | Food & Drink, Money

(I work at a certain fast food taco restaurant. Our town’s 4th of July week carnival has started and as a result, we have been busy all for my entire shift, and I have stayed an hour and a half longer than I was scheduled to. I am in the office counting down a couple of tills before leaving, but I still have my drive-thru headset on.)

Coworker: “Welcome to [Restaurant]. How can I help you?”

Customer: *orders $20 or so worth of food, including a nacho platter* “Oh, on those nachos, could I get extra nacho cheese and extra sour cream?”

Coworker: “Sure.”

(He modifies the nachos and the changes appear on the screens inside and at the drive-thru.)

Customer: “Hey, I didn’t want to be charged extra for it!”

Me: *laughing* “Quote of the night.”

(When all was said and done, our sales that day were higher than any other day in the three years I’ve worked there.)


Got Everything Wrong

, | USA | At The Checkout, Crazy Requests, Food & Drink, Popular

Customer: “I want three tacos with everything.”

Me: “I’m sorry, ma’am. What did you mean by ‘everything’?”

Customer: “You know, everything.”

Me: “I’m sorry; I don’t know what you mean. We have a lot of different ingredients that we can put on your tacos. Which ones would you like?”

Customer: *getting agitated* “You know, everything!”

Me: “We have ‘supreme’ tacos which come with sour cream, lettuce, cheese and tomatoes. Would you like three Supreme Tacos?”

Customer: “Yes! That’s it! With onions and everything!”

Me: “So, three Supreme Tacos with onions and what else would you like on them?”

Customer: “You know, everything!”

Me: *reading off our list of ingredients in order* “So you want three tacos with beef, chicken, steak, red sauce, chili, beans…”

Customer: *interrupts* “No, no, no! I didn’t say I wanted all that! I didn’t say to get all ludicrous about it!”

Me: “I’m sorry, ma’am, I’m just trying to figure out what you want on your tacos.”

Customer: “Everything!” *she then leaves the drive-thru without saying another word*

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