I am on a long road trip and get hungry. As I’m in a rural area, there are not many options for food, and I end up stopping at a fast food place I typically try to avoid. Inside there is a sign that says that due to staff shortages, customers need to order from the kiosks. There is one employee working the front end, making the specialty drinks, calling out order numbers, and handling customer complaints.
Our order numbers are listed in order on a TV screen above the pick-up counter. Every number is being called out in order, without variation. I am order number seventeen, and until order number sixteen gets their food, there is no issue. I move up to the counter as I should be next, but a man shoves his way in front of me.
Man: “Where is my order? I’ve been waiting for five minutes!”
Employee: “Sir, you have order number nineteen. You need to wait until your number is called. There are customers ahead of you.”
Man: “I don’t care! I ordered four kids’ meals and four apple pies. Give them to me now!”
Employee: “Sir, I can’t do that. There are customers who have been waiting longer.”
Man: “I left my kids in the car alone! The oldest is only six! They’re probably crying with starvation by now. You are literally starving my babies! I won’t wait a minute longer. Give me my kids’ meals!”
The employee puts a rush on his order after that, and he is served next. The employee looks flustered but begins making a medium pineapple mango smoothie, which I ordered. A woman in a business suit pushes her way past me and begins drumming her nails on the counter. The employee sets the smoothie and a bag containing a chicken sandwich and apple slices on the counter. The woman immediately grabs the smoothie.
Employee: “Order number seventeen!”
Woman: “This is wrong! I ordered a salad.”
Employee: “No, number seventeen had a smoothie, sandwich, and apples.”
Woman: “Are you stupid? I had a smoothie and a salad!”
Me: “She’s not stupid. That’s my smoothie you took. We must have ordered the same one. That is my order.”
Woman: “Don’t defend her. She made my order wrong. Get me my f****** salad!”
Employee: “Yes, ma’am.”
The employee, now looking extremely confused and flustered, bags the woman’s salad and puts it on the counter.
Employee: “So sorry for the mix-up. I don’t know how I got the order numbers confused.”
Woman: “Whatever.”
The employee now starts making an iced coffee.
Me: “Ma’am, I still haven’t gotten my smoothie. Medium pineapple mango.”
Employee: “I already made that.”
Me: “And the lady with the salad took it. I ordered the same one, with the sandwich and apples.”
Employee: “Oh, my gosh! I am so sorry! I thought the smoothie went with that order! I didn’t realize two customers ordered the same one. I was so confused when she said she ordered a salad. I’ll make your smoothie now.”
She made my smoothie and then checked the order numbers. The woman with the salad was order number twenty, which is why the employee hadn’t seen her smoothie order yet. If the customers had just waited for their turns like they were supposed to, we wouldn’t have had an issue.