Lack Of Service Does Not Register

| MN, USA | Working | March 3, 2016

(I am at a fast food restaurant with a group, ordering separately. The cashier takes the order of the first person, then leaves the register and starts doing stuff in back, with me and the rest of my friends still in line. After a few minutes, I wonder if we should move to another register.)

Me: “Excuse me, is this register still open?”

Cashier: *huge sigh* “It is. I’m just not at it.”

(We moved to another line.)

Always Fresh Things To Complain About

| Independence, MO, USA | Right | February 25, 2016

(I’m working register at night when a woman who appears to be in her early thirties comes in and orders a meal with fries and chicken nuggets. There are already fries made but we are waiting on the nuggets to finish cooking.)

Customer: “Can I get older fries and nuggets? I don’t want my daughter to burn her mouth.”

Me: “Well we can get you older fries but we have to wait on chicken nuggets to finish cooking.”

Customer: “But my daughter could burn her mouth if it’s fresh.”

Me: “You could wait a bit before giving it to her.”

(She continued to be mad about getting fresh chicken nuggets until she left. The first and only time I’ve seen someone complain about getting fresh food.)

That Will Not Be All

| Norman, OK, USA | Right | February 23, 2016

(I am working drive-thru one night when we serve partial breakfast and lunch. Customer shows up in my camera and my sensor.)

Me: “Hi, how can I help you?”

(Customer ignores me but I’m used to this by now.)

Customer: “Hello?!”

Me: “Hello! Can I help you?”

Customer: “I want a biscuit and a hash brown.”

Me: “Is that gonna be all for you today?”

Customer: “Actually make it two biscuits.”

Me: “All right, will that be all?”

Customer: “Yeah!”

(She pulls around after I tell her the total and hands me her card. I swipe it and it runs through just fine.)

Customer: “Hey, don’t you have a special going on for a biscuit and a hash brown?

Me: *handing back her card and receipt* “Yes, ma’am, we are. I took the liberty of giving you that special, along with the second biscuit you wanted.”

Customer: “Can you add a second hash brown and get me the food for cheaper?”

Me: “I’m sorry, ma’am, but you’re order has already been paid for. If you want the second hash brown, it’d have to be at full price as I’d have to make a whole new order.”

(Her boyfriend in the car gets my attention, trying to speak over her.)

Customer #2: “Why don’t you give us a refund in the biscuit, and then ring up the special that way?”

Me: “I’m sorry, I can’t do that. I’m not supposed to give out refunds.”

Customer #1: “Well, why didn’t you tell me at the speaker that if I got a second hash brown, I’d be getting it cheaper?!”

Me: “That’s not what you told me you wanted…”

Didn’t Study The Deal Hard Enough

| Newcastle, England, UK | Right | February 23, 2016

(I work in a popular fast food restaurant in the city centre. I am working a morning shift and a customer comes up to my till just after nine am and orders two breakfast meals. I ask her how she would like to pay and she informs me she will be paying by card.)

Me: “Not a problem. Please just insert your card into that machine there.”

(I indicate the correct machine and turn around to begin assembling the order, but am distracted by her shout.)

Customer: “Excuse me! This machine isn’t working!”

Me: “I’m ever so sorry. Please just try again. Sometimes our system is a little temperamental. It should work this time.”

(After several more attempts the card has not worked and the food is ready so I ask to see the card; although she is speaking with a local accent some foreign cards don’t work with our system and I think it best to check. On observing, I see that she has been trying to use a student ID card.)

Me: “Uh, excuse me, but you’ve been trying to use a student card. You need to use a debit or credit card, or pay by cash if you’d prefer.”

Customer: “But you can use these!”

Me: “I’m afraid you can’t, madam; there is no way of paying with a student card.”

Customer: “But I want my meal for free!”

(My company runs a promotion where if you buy a meal and present student ID you are entitled to a free cheeseburger or ice cream, but this is only available after 10:30 am when main menu is being served, and does not entitle you to your whole meal for free, which I endeavour to explain to the now irate customer.)

Customer: “So you mean I can’t have my meals for free?”

Me: “No. Like I said, that promotion doesn’t run during breakfast, and even if it did you don’t get your whole meal free. You have to buy it and you get a free cheeseburger or ice cream after.”

Customer: “Well, they’ve been lying to us then! F***this!”

(The customer then left the store, leaving the food on the counter which had to be recorded as waste. I never found out who ‘they’ were.)

Won’t Leave Until It’s All Gravy

| UK | Working | February 22, 2016

Me: “Can I have a gravy chip, please?”

Cashier: “Is that all?”

Me: “Yes, just the gravy chip.”

Cashier: “£1.60”

(I pay and he gives me my ticket. A few minutes later…)

Cashier: “Number 11! You want salt and vinegar?”

Me: “No, thanks, just the gravy.”

(At this point I can physically see that there is no sign of any gravy, and I’m annoyed because I’ve stated no less than three times that I want gravy. I don’t like confrontations, but I’ve had a crappy day at work and I’m craving a gravy chip.)

Me: “Is there gravy in this? I asked for gravy.”

Cashier: “No, I didn’t charge you for gravy.”

Me: “At this point… should you be charging me for gravy?”

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