I work in a fast food place. My coworker and I both coordinate the drive-thru, me on the radio, her collecting the money. Our backs are to each other as I make the drinks during the order while she assembles the bag and/or collects the money from the customer, so we playfully call each other “butt buddies” because we bump butts all the time. We’re the faces of the [Fast Food Place] drive-thru.

I took an order for a customer who was having a problem while at the window. The problem was entirely my fault, as I didn’t completely put in their order before [Coworker] rang them up. This caused a lot of confusion, and [Coworker] was very apologetic to the customers, and to ME even. This was totally my fault, yet [Coworker] was getting reamed by these customers for being “a stupid ‘bout to lose yo job b****”. It felt very not-from-a-progressive-or-accepting-place.

While they continued to scowl at her, they looked at me and handed me a fifty — a FIFTY!

Customer: “Don’t you go splitting that tip with her!”

Enter malicious compliance as I handed the fifty directly to [Coworker] as they drove away looking. Best and most indescribable expression ever.

[Coworker] kept pushing to give me twenty at least.

Me: “No way. You earned this one.”

When our chain first introduced its spicy chicken sandwich, there was some confusion.

Customer: “Are your spicy chicken sandwiches spicy?”

Me: “They’re pretty spicy, but not unbearably so. It’s less spicy than hot sauce but a bit spicier than mild sauce. If you’re not sure, I suggest that you avoid the spicy chicken.”

Customer: “I like spicy stuff. I’ll have the spicy chicken.”

After having eaten two-thirds of the chicken:

Customer: “This is too spicy; I want my money back so I can get something different. I had no idea that it was going to be this spicy.”

Me: “I warned you. You said that you liked spicy things, you ate well over half the sandwich, and there are flames shooting out of the picture of the sandwich on the promotional billboards all over the store. No.”

The customer demanded to see my manager. When he got to the counter, I let him explain everything and didn’t interrupt.

Manager: “Did you see the sign that says spicy chicken? Did you order a spicy chicken? Did you notice the flames shooting out of the picture?”

Customer: “Well… yes.”

At this point, my manager just started laughing and said:

Manager: “No. I’m not going to refund you for a sandwich that you ate.”

I work at a fast food chain. One day, we have severe difficulties; the grill is down, as are the frying machines. I have to explain a hundred times that, at that moment, we can ONLY serve the breakfast menu, which gets microwaved.

At some point, a larger group enters simultaneously, and I give the speech for all to hear. One man looks very attentive and understanding… until he holds up his coupon and asks:

Customer: “And what about this burger?”

I am going through the drive-thru of a well-known fast food place for lunch. This chain has a promotional sandwich that I like, so I decide to order that again.

Employee: “Welcome to [Restaurant]. What can I get you?”

Me: “Can I please get a small [sandwich] combo?”

Employee: *Sounding really judgmental* “We don’t make that anymore.”

Me: “Oh, sorry. I didn’t realize that you stopped making it. Can I please get [meal], instead?”

I complete that order with no more problems. About a week later, I go through the drive-thru again, and I notice that the menu board still definitely displays the promotional sandwich. I get to the speaker.

Employee: “Welcome to [Restaurant]. What can I get you?”

Me: “Hi. Can I ask if you’re still making [sandwich]? You still have a sign for it on the menu board, but last week I was told it ended.”

Employee: *Judgmental again* “No, we don’t make it. Anything else?”

Me: “Can I just suggest that you probably want to take that sign down if you don’t have it anymore? It’s pretty confusing otherwise.”

Employee: “Can I get you something else today?”

Me: “Actually, no, thanks. I’ll go somewhere else today.”

It might have been petty, but I didn’t need to deal with a judgmental employee when the restaurant itself couldn’t be bothered to take down a sign for something that they didn’t serve anymore.

The sign is still up now, a month after this happened, and it doesn’t look like it will be coming down anytime soon.

Me: “I’m sorry, sir, but I can’t serve you at the drive-thru.”

Customer: “Why the h*** not?!”

Me: “You’re really going to make me say it?”

Customer: “Why can’t I be served in the drive-thru?!”

Me: “Because you’re on a horse, sir.”

Customer: “That’s discrimination!”

Me: “I can only serve customers in a vehicle, sir, not on an animal.”

Customer: “What if I said it was a seeing-eye horse?”