Getting Into An Ordering Pickle

| NC, USA | Working | August 16, 2016

(My husband and I rarely eat out, but when we do there are a handful of places we enjoy because we’ve always gotten good service there. A few nights ago, we’re both tired from work and don’t feel like cooking, so I offer to stop at [Higher-End Fast Food Chain] to pick up dinner. I’ll say again, we’ve never had a bad experience there before in the four years we’ve been living nearby. When I walk in, there are two cashiers manning the front. Cashier #1 is a woman about 40 years old; Cashier #2 looks like she’s probably still in college.)

Cashier #1: “What would you like today?”

Me: “Can I please get a [Type] salad, and a chicken sandwich with lettuce, cheese, and bacon only.”

(I tend to stress the ‘only’ because my husband is pretty picky about food, hence one of the reasons we don’t eat out much.)

Cashier #1: “Sure, your total is [total].”

(I pay and wait. Soon my name is called. I thank them and step to an out of the way table to check the order. I like to think they’ll get everything right, but we’ve had experiences with other restaurants where they get my husband’s order completely wrong, so I go ahead and check. Everything looks good, until I see pickles on the bottom bun of the sandwich. He HATES pickles.)

Me: *stepping back up to the counter* “Excuse me?”

Cashier #2: *only one at the counter at the time* “Yes, ma’am?”

Me: “I hate asking this, but this sandwich has pickles on it and I asked for cheese, lettuce, and bacon only. If it was mine I’d just pick them off if I didn’t want them, but my husband really doesn’t like pickles.”

Cashier #2: “No problem! I’ll get a new one made.” *starts typing order into the register for the kitchen* “Would you like to keep the original sandwich too?”

Me: “Really?”

Cashier #2: “Sure! We’re required to throw it away if you don’t want it.”

Me: “Wow, sure. Thank you!” *I figure I’ll have it for lunch the next day*

Cashier #2: *smiles* “No problem. I—”

(Cashier #1 reappears and immediately pounces on Cashier #2.)

Cashier #1: “What’s wrong? What’s going on?”

Me: *smiling* “Oh, it’s not a huge deal. It’s just there were pickles on my husband’s sandwich and—”

Cashier #1: *interrupts me* “You didn’t SAY no pickles.”

Me: *glancing at Cashier #2, who looks as surprised as I am* “Well, I said lettuce, cheese, and bacon only. I figured that implied I didn’t want anything else.”

Cashier #2: “It’s okay. I’m putting in the correction.”

Cashier #1: “No, no! I’ll fix it! I’ll fix it!”

(She SNATCHES the original sandwich out of my hand and stomps back to the kitchen. I see her verbally telling the order to the line cook, and then immediately dumping the other sandwich in the trash.)

Me: *exchanging a look with Cashier #2* “I can’t believe she just did that.”

Cashier #2: “Yeah… I’m so sorry.”

Me: “It’s okay.”

(I figured if they get it right this time I won’t make a big deal about her taking the other sandwich from me after the other girl said I could keep it.)

Cashier #1: *brings me a new sandwich box* “Here you go.” *hands it to me and walks away*

(I want to trust that it’s right, but at this point I can’t help but check it. The ingredients are correct, but instead of the two-three pieces of bacon normally on the sandwich, there is only one HALF of a piece of bacon. I try to catch Cashier #2’s attention, but Cashier #1 sees and cuts in.)

Cashier #1: “Were you waiting on something else?”

Me: “Look, I promise I’m not a picky person normally, but this sandwich is supposed to have two-three pieces of bacon and there’s only a half of a piece on here. Can I please get another piece or two for it?”

(Cashier #1 gives me a look and goes into the back. She comes back with a little container and hands it to me without another word.)

Me: *ready to get out of there, I wave goodbye to Cashier #2* “Thanks again!”

(I get home and am putting our food onto plates. I open the container and there are at least five pieces of bacon stuffed in there, so I put them all on my husband’s sandwich.)

Husband: *sees the pile bacon on his sandwich* “Whoa! It doesn’t normally come with that much, does it?”

Me: “Be thankful. I fought hard for that bacon.”

He Dips, He Scores!

| Pittsburgh, PA, USA | Working | August 15, 2016

(My manager and I are both working drive-thru at a popular chicken restaurant.)

Me: “Hi, welcome to [Restaurant]. How may I take your order?”

Customer: “Hi, I need a four-piece chicken dark meat and a bucket of football!”

Manager: “Did you hear what I heard?”

Me: “I heard a bucket of football.”

Manager: “Same. What the h*** is a bucket of football?”

Me: *to customer* “I’m sorry, can you repeat the last item?”

Customer: “A bucket of football!”

Manager: *sarcastically to me* “Suuure, because we totally sell buckets of football!” *to customer* “Sorry, our headsets cut out. Please repeat the last item.”

Customer: “A bucket of cole slaw!”

Me: “OH. Well that makes more sense than a bucket of football!”

Throw In Some Goat Cheese While You’re At It

, | Australia | Right | August 15, 2016

(I work the night shift at a fast food restaurant making the orders. It is about 2 a.m. and my coworker is taking an order in the drive-thru at the speaker box and I’m listening in.)

Customer: *incoherent rambling with the word “goat” in there somewhere*

Coworker: “Sorry, I can’t understand you; can I take your order at the window?”

Coworker: *to me after taking their order* “They want to know if you can make a salad for their goat.”

Me: *laughing* “I guess I can do that. This is the first time I’ve made an order for a goat.”

(They had a goat in the back seat of their car and gave it the salad. On my way home from work in the morning, I found the goat tied to a power pole. As it turned out, it wasn’t their goat. Luckily, I found its owner and it got home safely.)

Coupon And On And On, Part 3

, | Canada | Right | August 11, 2016

(An older customer walks up to my cash register and hands me a coupon. I prepare to ring it in when I notice it’s for an item I am unfamiliar with. I am about to ask my coworker next to me about it when I notice another restaurant’s logo on it.)

Me: “Sir, this is an [Other Restaurant] coupon.”

Customer: “Is it expired?”

Me: “No. It’s for a different restaurant.”

Customer: “So, it’s no good?”

Me: “I’m sure it’s good, but at [Other Restaurant].”

(He then took the coupon back, looking very confused, and walked out without saying another word.)

 

Drinks Whatever A Spider Can

| Chesapeake, VA, USA | Right | August 11, 2016

(This takes place while I am on headset in our drive-thru.)

Me: “Thank you for choosing [Store]! My name is [My Name]. How may I serve you?”

Customer: “I would like a chicken biscuit. And, let’s see… Do I want anything else?”

Me: “Would you like to try a cinnamon cluster today?”

Customer: “A cinnamon cluster? I don’t like cinnamon… Nah, I’m just messing with you. I’m taking this to my wife.”

Me: “All the more reason to get something sweet.”

Customer: “You mean I’m not sweet enough?”

Me: “Well, it doesn’t hurt to have that extra boost.”

Customer: *laughs* “You have a good point.”

Me: “Can I have a name for your order?”

Customer: “Well, what do I get out of it?”

Me: “I’m sorry?”

Customer: “What do I get out of it if I give you my name?”

Me: “Um… we’ll give you the right food at the window.”

Customer: “Well, I don’t have one.”

Me: “Does that mean I get to make one up then?”

Customer: “Sure.”

Me: “Okay, then. You’re Spider-Man today.”

Customer: *starts to sing the Spider-Man theme song*

Me: *starts laughing* “Your total comes to [total] and we’ll be happy to serve you at the window.”

(When the customer pulled up to the window and was addressed as Spider-Man, he started to sing the song again. It gave all of us in the drive-thru corner a good laugh and I made sure to tell him that he made my entire day.)

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