I work in a fast food place, and I was closing up. The lights were off. I flipped the sign to closed and was getting ready to lock the door when it flew open, nearly hitting me. A lady went to the counter and began demanding ice cream.

Manager: “I’m sorry, but the restaurant is closed.”

Lady: “Since the doors weren’t locked, you have to serve me! Now give me my ice cream!”

Manager: “Ma’am, we are closed. The ice cream machine has already been taken apart for cleaning.”

Lady: *Yelling* “I’m having a pregnancy craving for your ice cream! I need it! Since I came in before the doors were locked, you have to serve me!”

Manager: “The lights are off and the closed sign has been flipped. We are closed. The ice cream machine is being cleaned.”

The lady began begging and trying to bargain for ice cream.

Lady: “It won’t take long! Pleeeeease? I’m having a bad pregnancy craving! Please, just pour the melted mix into a cup! Please! I’ll pay anything! Please!”

The manager kept asking her to leave, and she eventually did.

Related:
You Scream, I Scream, We All Scream For Stupid Customers
You Scream, I Scream For Service!
I Scream For More Ice Cream
I Scream Like A Man For Ice Cream
I Scream, You Scream, We All Scream…

I work in fast food. A lady comes in, and I meet her at the front register.

Me: “Just to let you know—”

Lady: “Um, I’m still deciding.”

Me: “Okay, take your time, but—”

Lady: “Just give me a second!”

I drop the customer service voice and get a little aggressive.

Me: “Okay, but I need to let you know that we’re out of eggs.”

Lady: “Oh, you’re out of eggs?”

My customer service voice returns.

Me: “Yes, I’m sorry. You can still order whatever you’d like, but it won’t have eggs.”

Lady: “Okay, so no eggs.”

Me: “Yup. Again, I’m sorry about that, but we’ve got several items without eggs, or I can ask them to add extra meat.”

Lady: “Oh, okay… Can I get a bacon, egg, and cheese biscuit?”

Me: “Okay, but like I said, we’re out of eggs, so it’ll just have to be bacon and cheese. Is that okay?”

Lady: “Oh… Are you guys going out of business?”

Me: “Um, no?”

Lady: “You should be!”

Then, she turned around and walked out.

For anyone curious, the reason we were out of eggs was that the egg cooker had broken. We got it fixed the next morning!

Every day — I kid you not, every f****** day — this dirty-looking guy comes in.

Customer: “Gimme two [ninety-nine-cent hamburgers] with extra pickles on the side. Those burgers are not to be microwaved!”

We microwave all burgers to ensure the buns are warm. When we give him his burgers, he always unwraps one at the counter and takes a bite to make sure it’s acceptable, and he almost always flips out, screaming at the employees, who are mostly teenagers.

Customer: “My burger is cold!”

We apologetically take the g**d*** burgers back and microwave them and hand them back out to him, and of COURSE, he says:

Customer: “Now that’s how you make a burger!”

I’d love to just microwave them the first time to avoid this, but management says we have to comply with the order as given. Looking forward to repeating this tomorrow!

One night after working late, I decided to stop by a fast food place that serves burgers. Being too lazy to go inside, I went through the drive-thru and ordered my food. Unfortunately, I waited until after leaving the window to check my food, at which point I realized there was no meat on my burger. I pulled over and went inside to get it corrected.

When I first entered, there was no one at the counter, so I waited until a woman finally appeared from the back. I was barely able to mumble out my concern before she started yelling at me.

Keep in mind that it was two hours before the whole restaurant closed and one hour before the inside closed. This was also pre-health crisis.

Me: “My burger has no meat on—”

Employee: “HOW DID YOU GET INSIDE HERE?”

Me: “I opened the door.”

Employee: “We’re closed! You need to leave right now.”

Me: “Your sign said you’re open. I just went through the drive-thru. I just want my burger fixed.”

Employee: “No! We’re closed and you need to leave.”

A manager appeared from the back and asked what was going on, so I started to tell her my problem. Before I could, however, the employee started again.

Employee: “We’re closed. She can’t be in here.”

Manager: *Sighing* “[Employee], we don’t close inside for another hour. Now, fix her food.”

The manager walked off, leaving the employee stuttering. She had my sandwich fixed and practically threw it at me.

At least my sandwich was correct.

A woman comes up to our counter and says all in one go, without any escalation:

Customer: “Excuse me. My son ordered a cheeseburger, and you gave him a hamburger. I ordered a hamburger, and you gave me a cheeseburger. I’m lactose intolerant. Are you trying to kill me?“

I had to escalate to a manager because I was so tempted to say yes.