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Your Scam Means Muffin To Us

, , , | Right | August 13, 2021

It’s about 10:30 in the morning and the drive-thru is pretty busy.

Customer: “I’ll have two plain bagels and a corn muffin.”

Me: “Did you want anything on the bagels?”

Customer: “No, but can you slice them?”

Me: “Of course, that’s not a problem. Would you like any drinks today?”

Customer: “No, thank you, just the bagels and muffin.”

Me: “Okay, your total is [total]. Please drive up!”

She comes to the window and decides that she wants to add on another muffin at the window. Fine, this happens, and she has a buy-one-get-one-free coupon. Why she didn’t ask for this at the menu board is beyond me, but it happens. Her total is still the same, anyway. She then gives [Coworker], the employee at the window, all change.

This also happens a lot, but I understand that sometimes you run out of the house without your money or you leave your card at home but you really want your food and drinks.

But then she shorts [Coworker], and this is where it goes downhill.

Coworker: “I’m sorry, ma’am, but you’re $0.70 short.”

Customer: “I gave you exact change.”

My coworker counts it again and gets the same result as he got previously.

Coworker: “I’m sorry, ma’am, but you’re short $0.70.”

Customer: “You’re counting it wrong!”

Coworker: “I recounted it and I got the same result.”

Customer: “Well, you’re wrong.”

Coworker: “I’ll count it again.”

Again he counts it and again he gets the same result.

Coworker: “You’re short by $0.70.”

She demands a manager, and I come to the window. She demands that I recount her change. I do. She’s still short. Obviously fuming at this point, she then rummages in her car and bag for more change. Slowly. Very, very slowly.

Then, she decides that she wants cream cheese on her bagels.

At this point, she’s been here for five minutes. I have a line around the building and customers behind her in line honking at her, loudly and consistently. I’m just trying to get her out as soon as possible.

Me: “I can sell you cream cheese on the side, sure.”

Customer: “I need it on the bagels.”

Me: “I’m sorry, but we really don’t have the time. You can come inside and wait for it or get it on the side.”

Customer: “I need it on the bagel because I’m late for work!”

All I can think is, “You’re late for work, but you can manage to look through every little spot of your purse to find change?”

Me: “Unfortunately, I can’t do that for you. Your total is [higher total].”

Customer: “But you said it was [total]!”

Me: “Right, but you added on cream cheese.”

Customer: “So?”

Me: “Well, that costs money.”

Customer: “I have a free muffin, though!”

Me: “Right, but it’s buy one get one free, which means you still have to pay for one. And if you want cream cheese, you have to pay for that, as well.”

She continues to search for more change and as she snipes at me.

Customer: “You know, this is unbelievable.”

Me: “I’m sorry, but you added stuff on at the window, and I allowed it even though I’m not supposed to. Paying in all change is okay, but we’ve had to recount everything multiple times because you short-changed us.”

The customer gives me a long, drawn-out sigh. I say nothing.

She glances at me out of the corner of her eyes and then sighs again, louder, crossing her arms for emphasis.

Me: *Monotone* “Your total is [total].”

She heaves a third, even louder sigh, then uncrosses and re-crosses her arms, sticking out her bottom lip in a pout and doing a kind of rocking motion like a toddler adding emphasis to their displeasure.

Finally, slowly, she opens her wallet. She pulls out a $20 bill and then stares at it for a deliberately long time.

Me: “Ma’am, would you like to pay with that?”

She just shakes her head no and continues to stare at the money without doing anything else.

Me: “Ma’am, I am getting sick of your games. Either pay the full amount or leave without anything.”

Customer: “You know, I could call out of work and just sit here.”

Me: “You know, I could call the police and have them tow your car and issue you a ticket.”

Apparently, my tone of voice made it clear that she had crossed a line, because she finally paid the proper amount, took her food, and drove off.

She tried to call in a complaint, but I was the only manager in the building. She was shocked and appalled to find that I had the power and authority to ban her. She tried going on a rant about customer service, but I hung up on her without another word. She hasn’t returned.

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Their Knowledge On Communism Is Garbage

, , , , | Right | August 12, 2021

I’m manning the drive-thru at my popular fast food coffee joint, which is located in a gas station. A lady in a van orders her coffee and pulls to the window.

Me: *After handing her the coffee* “Your coffee is [total], please.”

Customer: “Okay, and can you throw this in the garbage for me?”

Me: “No, sorry, we can’t take trash through the drive-thru, but there’s a garbage can at all of the gas pumps.”

Customer: “Well, it’s your garbage, anyway!

She points to the ten-plus coffee cups she has from our coffee shop.

Customer: “You should be taking it! Why won’t you take it?!”

Me: “I can’t; it’s a health and safety issue.”

Customer: “I didn’t know we lived in a communist country!*Speeds off*

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Never Sausage A Thing Before, Part 3

, , , | Right | August 11, 2021

My husband has a love for a certain fast food restaurant’s honey chicken breakfast biscuit. Unfortunately, they stop serving them at 10:30 am. He gets off work early one morning and decides he is going to swing by to take advantage of a sale and get a bunch of them for the family. He hits the drive-thru at exactly 10:24. In front of him is some guy having a conversation with the poor girl taking the order.

Customer: “Yeah, ummmmm, so I am looking at the menu. Is that chicken real or processed?”

Employee: “I’m sorry, sir? I… I… really have no idea.”

Customer: “Well, can you find out? I don’t want processed food.”

Employee: “Um, okay, I need to go ask the manager.”

My husband is fuming at this point and thinking, “If this guy doesn’t hurry up, it will be past 10:30 and I won’t get my chicken biscuits, and frankly, if this guy is so concerned about processed food, he should go to one of those whole food grocery stores or head to a farm.”

Employee: “Okay, we really have no idea, sir.”

Customer: “I don’t want to take the chance on getting something processed, so I will take the sausage biscuits.”

My husband says he could almost hear the girl face-palming. You can’t get more processed than sausage. 

My husband pulls up and the girl asks what he would like to order.

Husband: “Yeah, I want eight processed chicken biscuits.” 

She burst out laughing and asked him to pull around to the window. She told my husband that everyone in the drive-thru heard him and the whole crew was dying laughing. They threw in a free biscuit for my husband.

Never Sausage A Thing Before, Part 2
Never Sausage A Thing Before

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You Can Tell Who Works Retail 

, , | Right | August 11, 2021

I go grab a sandwich at a well-known sub shop with a friend. I arrive before she does and I decide to go ahead and order. It isn’t during the lunch hour, so I am the only one in the store except for the employee behind the counter and the employee on break in the dining area. The employee behind the counter, an older lady, is very polite but it seems like she’s had a long day.

Employee: “What can I get you?”

Me: “I’d like a six-inch turkey and provolone on herb and cheese bread, please, with lettuce, tomatoes, and cucumber.”

Employee: “You said six-inch.”

Me: “Yes.”

Employee: “Okay, sorry.”

She grabs the bread and slices it open.

Employee: “Turkey, right?”

Me: “Yes, ma’am.”

Employee: “Right, sorry.”

She puts the turkey on.

Employee: “And provolone? I’m sorry I’m asking so many questions, I just want to make sure I’ve got it right.”

Me: “Yeah, no worries! You’ve got everything perfect.”

She visibly relaxes and continues making the sandwich.

Employee: “Lettuce, tomatoes, cucumber, right?”

Me: “Yeah, see? You got this!”

Employee: “You know, I gotta say thank you. You’re probably the nicest person I’ve had in here today.”

Me: “Wow, really? Well, you’re doing a great job! I used to work fast food, so I understand.”

She smiled and finished up my order, and by that time, my friend had arrived, so we left the counter to find a table. I didn’t get to talk to the lady again before I left, but I’m glad I could help make her day a little easier. Be patient with people who are serving you! Your kindness might be the only kindness they see all day!

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Deafening Rudeness

, , , | Right | August 11, 2021

I work in a fast food chain where employees are required to wear masks at all times and there is a plexiglass partition between us and the guests, both of which make it difficult to hear what is being said.

Me: “Would you like to make that a combo?”

Customer: “What did you say?”

I repeat the question.

Customer: “What?”

Me: *Raises voice slightly* “Would you like the combo today?”

Customer: “I can’t hear you. What did you say?”

Me: *Practically shouting* “Would you like the combo?”

Customer: *Offended pout* “There’s no reason to be rude and yell at me.”

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