The Pen Is Mightier Than The Job Application

| WA, USA | Working | May 16, 2017

(Back when I was a front cashier at a popular fast food place, part of my job was to hand out paper applications to anyone who asked for them. Most never came back so ones that were turned in were often strongly considered. One day a boy in his late teens and a few of his buddies walk in and head straight for my register.)

Boy: “Hi, can I get an application, please?”

(I smile as I was taught and hand him one. As his friends order some food, he takes a seat in a booth in the back and begins filling it out. The four of them are back there for about a half an hour before he finishes. He returns to the front and asks to meet the manager. It’s worth noting that my manager is a big, smiley women. She is very friendly and often goes the extra mile to be nice to everyone. She and the boy talk for a bit; he introduces himself and gives her the application. Then he and his friends all leave. My manager gives me a big smile then goes into the back to put the application on the owner’s desk. With the place slightly empty, I grab a towel and begin making the cleaning rounds. When I come to the table where the boy and his friends had been, I see some strange blue marks scattered all over the table. I begin scrubbing one only to suddenly have it dawn on me what I am looking at. I go to get my manager.)

Me: *pointing out the marks* “Look at this. Even the one I managed to scrub off can still be felt.”

Manager: “What are they?”

Me: “Pen scratches. The boy that just turned in that application sat here. His pen must have been acting up so he used it on the table to get it working again.”

(She stares at the damage for a moment then turns and starts walking towards the back. I follow her to the owner’s office. With a sudden flash of rage, she picks up the application, rips it in half, and tosses it in the trash.)

Manager: “[My Name], try to get as much of that table clean that you can. I’m going out back for smoke break.”

(Word of advice: If you are trying to get a job somewhere, never damage company property. What baffles me the most is why he didn’t use the paper baskets and wrappers that came with his friend’s food.)

Brother Bother

, | UT, USA | Friendly | May 14, 2017

(I am a manager at a fast food chicken place. My brother is also a team member at the same restaurant. We wear distinctively different uniforms so that customers know who the managers are. A little backstory: My brother’s best friend died suddenly when they were 18. This event happens on the one-year anniversary of his best friend’s death. My brother is working the shift after me.)

Me: “[Brother]! I haven’t seen you in a while. I know today is really hard for you, but you know I love you and you can get through it.”

Brother: “Thanks. Love ya, too.”

(I give my brother a hug while standing in front of the counter where customers come up to order.)

Me: “Okay, I’m going to finish eating and go home, but have a good shift.”

Brother: “Yeah, see ya.”

(I went to sit back down in the dining room to finish my dinner when a customer walks up to my table. This isn’t unusual, as a lot of customers recognize my shirt as being a manager uniform and have questions or comments, etc.)

Customer: “Excuse me, but what you just did was extremely inappropriate.”

Me: “I’m sorry, what?”

Customer: “I don’t care if you have relationships with your coworkers but you shouldn’t show affection to each other while working. Especially since you are a manager and he isn’t. It’s just highly inappropriate that you would fraternize with someone you are in charge of.”

Me: “Ma’am, I’m sorry that this has offended you but that’s my brother. It’s the anniversary of his best friend’s death and I was telling him I was sorry and expressing that I know it’s hard for him.”

Customer: *goes bright red and mumbles a little* “Well, you still should not do that in front of customers. It’s inappropriate to hug.”

Me:. “…”

(The customer walked out and I went up and told my brother that apparently we were being inappropriate. He laughed which was good because he needed some comic relief on that day.)

A Long Day And Some Change

, | UT, USA | Working | May 10, 2017

(I had just paid for my lunch at a fast food restaurant and was waiting for my change.)

Cashier: *as he hands me my change* “Okay, your total is $12.05…”

(He hung his head as he realized what he said.)

Me: “It’s been a long day?”

Cashier: *tiredly agreeing* “It’s been a long day.”

A Token Of Understanding

| MI, USA | Right | May 10, 2017

(I’m working the back window. A customer orders $2 worth of food. When she gets to my window she has this very distraught look on her face. After several minutes of digging for change, she holds up a $1 bill.)

Customer: “I’m sorry. I don’t think I have enough money.”

Me: “I’m sorry, but I can’t give you your order until you pay for it.”

Customer: *holds up a handful of change* “Well, I have this token, will that work?”

Me: “Yes, we take dollar coins.”

(She then happily gives me the dollar coin. I try not to laugh as I say:)

Me: “Well, I still need 12 cents.”

(The smile drops from her face as she looks back at her handful of change. At this point I can see another dollar coin and a few pennies:)

Me: “You can use the other dollar coin there.”

(Again she gets really happy, hands me the coin and starts to drive away. I have to stop her to give her her change.)

Customer: “I’m sorry, the tokens really confuse me.”

(I didn’t really know how to respond so I simply say:)

Me: “Yeah, sometimes they confuse me, too.”

Will Explain That At The Hearing

| SC, USA | Right | May 10, 2017

(I am working drive-thru by myself during our dinner rush.)

Customer #1: *arriving at my window*

Me: “Hello! Your total today will be $14.69.”

Customer #1: “No, that isn’t right.”

(At this time, my headset goes off as another customer drives up.)

Me: “Hello, welcome to [Store]. I will be with you in just a moment.”

Customer #2: “Yes, ma’am, that’s okay.”

Me: “Thank you.”

(As I am taking care of Customer #1, a car drives up in the second lane. I tell Customer #1 I need a moment.)

Me: “Hello, welcome to [Store]. I will be with you in just a moment.”

Customer #3: “I want a hamburger!”

Me: “I’m sorry, sir. One moment, please.”

Customer #3: “Add a large fry to that.”

Me: “I need just a minute, please.”

Customer #3: “And a large chocolate shake.”

(I don’t even bother trying to tell him I need another minute, because he obviously isn’t listening. I turn my headset off and finish helping Customer #1, who is friendly the entire time. I go back to Customer #2.)

Me: “I apologize for the wait. May I take your order?”

(I take her order, and she is also friendly. However, before I can even store her order into the system, Customer #3 is at my window. I open my window, and before I can say anything, Customer #3 is yelling.)

Customer #3: “WHY DIDN’T YOU TELL ME MY TOTAL?!”

Me: “I’m sorry. What was your order?”

Customer #3: “I SAT THERE AND TOLD YOU MY ORDER CLEARLY, AND YOU STILL DON’T HAVE IT? YOU PEOPLE WORKING ON THESE FAST FOOD PLACES ARE ******* STUPID!”

Me: “Again, I’m sorry. I told you to hold on a moment while I was taking care of another customer.”

Customer #3: “YOU SHOULD HAVE BEEN READY TO TAKE MY ORDER WHEN I DROVE UP! YOUR DUMB A** OBVIOUSLY NEED A HEARING AID!”

(This just happened to be my last day on this job, and I was starting a new, better job in two days. At that moment, I decided I was no longer going to be disrespected by customers.)

Me: “Well, sir, if you would have been listening, I told you three times to hold the f*** on while I was helping another customer. You can either tell me your order again and let me cash you out, or get the f*** out of my drive-thru so I can help my other customers. Decide what you’re going to do in the next ten seconds, or I’ll decide for you.”

Customer #3: “HOW DARE YOU TALK TO ME LIKE THAT? YOU STUPID LITTLE TEENAGE B****!”

Me: “Actually, I am a grown woman.”

Customer #3: “QUIT JOKING AND TELL ME MY D*** TOTAL!”

Me: “All right, it’s been 10 seconds. I hope you have a f****** nice day!”

(I give him a sarcastic smile and close the window. He speeds off, and Customer #2 pulls up to the window.)

Customer #2: “What was his problem?”

Me: “I guess he needs a hearing aid.”

(She laughed and gave me a $5 tip. I have been working at my new job for four months, where I am making double what I was making there, and I am much happier.)

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