Unfiltered Story #160934

, , | Unfiltered | August 27, 2019

(I’m working counter. At this point, I’ve just finished ringing up Customer #1’s order, given him his change, and am taking Customer #2’s order. Customer #1 is an older man, while Customer #2 is a younger, college-age guy.)

Customer #2: Hi, how much is a large smoothie?

Me: *rings it up* That’s $4.39.

Customer #2: *bites lip* Ummm… how much is a medium smoothie?

Me: $3.99.

Customer #2: *audibly gulps* What size of smoothie could I get with this?

(He holds out a small wad of change that barely adds up to enough for a child-size smoothie. As I’m about to tell him this, Customer #1 cuts in.)

Customer #1: *holds out his change* Here, have a large on me.

Customer #2: Really?

Customer #1: Yeah, sure. It’s hot out, and I don’t need it anyway.

(Customer #2 looks like he’s about to cry, and orders a large smoothie.)

Customer #2: *hands me his change* Here.

Me: Nuh-uh, I couldn’t accept this.

Customer #2: Come on, he’s put me in the giving mood.

Me: OK, but only if you let me buy your next smoothie.

(Turns out Customer #2 had some student fees stacked on top of an ex-girlfriend framing him for sexual assault. He’s since got back on his feet, and comes in almost every week!)

Giving You A Piece Of My Mind – And My Guts

, , , , , , | Working | August 26, 2019

(I work at a hamburger chain restaurant, but end up having to call out sick. I make sure to call early and speak right to the manager. However, the manager is notoriously lazy, negligent, and incredibly dumb.)

Manager: “You’re just going to have to suck it up and come in.”

Me: “I can’t! I’m puking my guts up!”

Manager: “That’s manageable. We’ll just put a trash can at the end of the grill-line for you.”

Me: “Are you being serious right now?!”

Manager: “Look, [My Name], things are already busy…”

(They aren’t. I have called early enough that the building isn’t even open for business at this time; I know the manager is present with a few prep employees.)

Manager: “…and I just don’t have the time to call around for somebody to replace you. You’re going to have to suck it up and come in.”

(I open my mouth to argue, and instead I give my manager a full auditory experience involving my stomach turning inside out. When I can talk again, I’m pretty sure my voice sounds like the Devil’s.)

Me: “[Manager] if you say that I have to come in one more time, I’ll call the health department as soon as you hang up the phone!”

Manager: *pause* “Come in when you feel better.”

(I do look back on this story with some amusement: apparently the sound of someone vomiting — and/or mentioning the health department — is a 100% effective way to make the laziest manager do their job. Who knew?)

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Surveying All The Lies

, , , | Right | August 26, 2019

(Working in fast food, sometimes there are rushes where lots of people come to the drive-thru at once. This can make everyone in the line have to wait longer, especially when several people in a row have large orders. We put together most of the food on the spot so it’s not ready immediately and can take a couple of minutes. One woman comes through during one of these rushes. I have her food already at the window.)

Me: “Your total comes to [total]. Would you like any sauce with that?”

Customer: “No.” *hands me the money*

(I put it in the till and hand her the food and change.)

Me: “Your change is [amount]. Here’s your food. On the back of your receipt is a link to a survey—”

Customer: “Oh, so I can call to complain about being in line for twenty minutes?!”

(I glance at the computer which says ten minutes. Admittedly, this is longer than average.)

Me: “I… guess so.”

(She drove off in a huff. A few days later, I saw her again at the drive-thru. About the same thing happened as before. A few days after that, one of my coworkers was unfortunate enough to meet her. My coworker handed her the food at seven minutes from the start of her order. She again complained about being in line for twenty minutes before driving off in a huff.)

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Common Sense Cashed Out A While Ago

, , , , | Right | August 23, 2019

(I work in a predominantly Southern fast food restaurant that specializes in ice-cream-based treats. Due to some technical issues, our card readers are down, so we’re only able to take cash. I’m working in the drive-thru when a car pulls up to the speaker.)

Me: “Thank you for choosing [Restaurant]. Due to computer issues, we can only accept cash right now; will that be okay?”

Customer: “Yeah, that’s fine!”

(He proceeds to order about $30 worth of food. We have a small line in the drive-thru lane and our kitchen workers are fairly fast, so by the time the customer pulls up to the window I have his food sitting nearby.)

Me: “All right, sir, that’ll be [price].”

Customer: “Oh, I don’t actually have any cash.”

Me: “Oh, well… Sorry about that. Come and see us again.”

Customer: “Isn’t that my food right there?” *points to the bag near me*

Me: “Yes, but if you can’t pay for it I can’t give it out.”

Customer: “So, instead, you’re just going to let all the food go to waste?”

Me: “I don’t really have much choice in the matter, sir, if I want to keep my job.”

Customer: *sneering* “People like you are what’s wrong with this world!”

(He raced away from the window, nearly hitting someone in his rush to exit the parking lot.)

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Coupons: Before And After

, , , , , | Right | August 22, 2019

(We have a bunch of coupons out, one of which is a standard “two can dine” for $9.99. A customer and his wife come up to the counter and he hands me said coupon. I go through the process of ringing in the order and everything is fine until I give him his total.)

Me: “Okay, the ‘two can dine’ coupon with [items] comes to $11.70.”

Customer: “How much is it after the coupon?” 

Me: “That is the price with the coupon. It’s $9.99 plus tax.”

Customer: “So, I only owe you $1.70 because the coupon says $10?”

Me: “Sorry for the misunderstanding, but it’s actually two combos for $9.99. That’s still a significant savings over the regular price of two combos.”

Customer: “But the coupon says I get $10 off!” 

Me: “I’m sorry, but no, it doesn’t. The price is $11.70 after tax and that’s with the coupon applied.”

Customer: “This is ridiculous! Your other store wouldn’t do it right, either!”

(With that he stormed off, leaving the coupon behind.)

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