My workplace is fast food, but it’s a bit higher quality. While our food is good, our main selling point is our customer service. We have these tokens on our kids’ meal bags. You can use one kind to get a free scoop of custard with the meal or, if you collect ten of the other one, you can get either a free meal or a toy. We’ve got footballs, soccer balls, and little plushies of our mascot.
One important thing is that they are exclusive: one cannot be used in place of the other. That’s why one is called a mascot token and one is clearly labeled “FREE SCOOP”. It seems pretty clear to me, and yet people routinely ignore this and try to use them as each other.
About a month into my working here, a lady came to the front counter. I was pretty good at my job, so despite being in training, I was fully prepared to take her order quickly, politely, and correctly. She put five of each of the tokens on the counter and asked for her free kids’ meal.
Me: “I’m sorry, but we can’t accept a mix of these. It has to be ten mascot tokens. Do you have five more?”
Customer: “What? I’ve been doing this for years!”
She hadn’t.
Customer: “No one has ever told me that before! I’ll have you know that I know [Owner], and I’ll call him and get you fired!”
Me: “You’re free to do that, but unfortunately, I can’t accept your coupons unless you have more of them. If you like, I can get my manager to see if there’s something they can do for you.”
Customer: “Nope! I don’t want your s***! I want my free meal, and if you don’t give it to me, then I’ll just take my business elsewhere!”
She then literally grabbed the tokens out of my hands, (as I’d been checking to make sure I wasn’t miscounting them), turned, and stormed out of the restaurant. And as she did, she yelled:
Customer: “You’ll regret this!”
I am absolutely not kidding; she actually threatened me. My manager asked me what the screaming was all about, and I explained it to him.
Manager: “Oh, she’s absolutely nuts. We’ve had to deal with her before. Somehow, she always knows when new people are starting and comes in to take advantage of them. It always worked until you!”
Unfortunately for her, you can yell at me all you want, but I’m not giving you a d*** thing. If you want your free kids’ meal so bad, then learn how to read the coupons and use them as stated.