icon_fooddrink

Got Everything Wrong

, | USA | At The Checkout, Crazy Requests, Food & Drink, Popular

Customer: “I want three tacos with everything.”

Me: “I’m sorry, ma’am. What did you mean by ‘everything’?”

Customer: “You know, everything.”

Me: “I’m sorry; I don’t know what you mean. We have a lot of different ingredients that we can put on your tacos. Which ones would you like?”

Customer: *getting agitated* “You know, everything!”

Me: “We have ‘supreme’ tacos which come with sour cream, lettuce, cheese and tomatoes. Would you like three Supreme Tacos?”

Customer: “Yes! That’s it! With onions and everything!”

Me: “So, three Supreme Tacos with onions and what else would you like on them?”

Customer: “You know, everything!”

Me: *reading off our list of ingredients in order* “So you want three tacos with beef, chicken, steak, red sauce, chili, beans…”

Customer: *interrupts* “No, no, no! I didn’t say I wanted all that! I didn’t say to get all ludicrous about it!”

Me: “I’m sorry, ma’am, I’m just trying to figure out what you want on your tacos.”

Customer: “Everything!” *she then leaves the drive-thru without saying another word*

icon_checkout

Making A Meal Out Of The Ordering Process

, | Finland | At The Checkout, Food & Drink, Popular

(I work at a drive-thru window most of my shifts and as we usually get much more customers than our volume can handle, so I’ve created a way to ask questions to get through the orders swiftly as well as recommending extra purchases to the orders (as it is part of my job description). This customer comes during dinner hours when we are extremely busy.)

Me: “Welcome, may I take your order?”

Customer: “Yes, I want a [Burger].”

Me: “Would that be the burger or the meal?”

Customer: “Yes.”

Me: “So, the burger?”

Customer: “What? No! The meal!”

Me: “All right, then. What would you like to drink with that?”

Customer: “Yes, a [Meal #2].”

Me: “Okay, so, [Meal #1] and [Meal #2] meals. Would you like any dip sauce with the fries?”

Customer: “Don’t be so hasty. I’m not done yet!”

Me: “Oh, all right. Any other meals?”

Customer: “[Soda]s.”

Me: “So, did you want both of the meals with a [Soda]?”

Customer: “YES!”

Me: “And how about the dip sauce, then? Would you like any?”

Customer: “Just calm down for a moment.”

Me: *slightly confused with the sudden command* “All right, then, would you like anything else?”

Customer: “Yes, two times the garlic sauce.”

Me: “Okay, are you in mood for any desserts or coffee, or was that everything?”

Customer: “No! Nothing more!” *sounds frustrated that I would even ask*

Me: “That would be [sum]. Please drive forward to the window.”

Customer: “Which window?”

Me: “There is only one window.”

Customer: “Which window do I drive to?”

Me: “The only one.”

Customer: “You only have one window?”

Me: “Yes.”

Customer: “How does that work?”

Me: “How about you drive up here and see?”

Customer: “Okay, how much was it?”

Me: “[Repeats the sum].”

Customer: “Thanks. Bye!”

(At this point I can finally go back to serving the customers ahead of him in the line. When the customer arrives at the window I greet him and read out his order to make sure it had everything correct.)

Customer: “Yeah, yeah.” *hands me a bill without listening*

(I don’t really appreciate when customers do this, but I know not to repeat myself because it’s no use at situations like this. I hand him his change and then give him the drinks.)

Customer: “Hey, this is two [Soda]s.”

Me: “That’s right. Did you want something else?”

Customer: “They we supposed to be Diet [Soda]s.”

Me: “Oh, I’m sorry, I must have missed that. Let me change those for you.”

(I change the drinks and then give him rest of his order.)

Customer: “Oh, hey! Add three ice creams to that.”

Me: “What kind of ice creams would you like.”

Customer: “All flavors of those.”

Me: “Sorry, which?”

Customer: “Those.”

(He points to a sign that’s on the wall outside the restaurant out of my view but I gather it must be the newest addition to the menu.)

Me: “Would you like to add anything else to the order?”

Customer: “No, that’s all.”

(I charge his ice creams and go make them. When I return to the window the customer gives me a long look.)

Customer: “You know, you really should calm down and listen what your customers want to order.”

icon_badbehavior

When You’re Bean An A**-Hole

, | Bad Behavior, Food & Drink, Popular

(A customer walks in, cutting in front of a 35-person-long line.)

Customer: “I’ll take three soft tacos to go.”

Me: “Would you like any rice or beans on that?”

Customer: “Steak.”

Me: “Okay…. Rice or beans?”

Customer: “Steak and green salsa…”

Me: “Sir, do you want rice or beans on the tacos?”

Customer: “This is the third time I’ve told you. Steak and green salsa.”

(Another employee puts the steak and green salsa on while I help the next customer.)

Customer: *shoves the current customer out of the way* “Hey, you, where the hell are my rice and beans?”

Me: “Sir, I asked you three times if you wanted any and you ignored me and repeated ‘steak and green salsa’ each time. If you want to change your order then you can go to the back of the line that you cut in front of the first time and ask politely.”