Not Promoting Decent Behavior

, | TN, USA | At The Checkout, Bad Behavior, Family & Kids, Food & Drink

(I am working the front at a fast food restaurant. I am ringing up two ladies (mother and daughter) up. They are regulars.)

Me: “Hello, how may I help you?”

Daughter: “Hi, I have this coupon: buy one get one free breakfast sandwiches.”

Me: “All right, which sandwiches would you like?”

(They order two sandwiches, one more expensive than the other. I promo the more expensive one off.)

Daughter: *to mother* “Haha, she only charged us $1.69!”

Mother: *mockingly* “Smart employees!” *snorts*

Me: “I did it to be nice, but I’m definitely not doing it for you again.”

Remain As Cold As Ice

, | GA, USA | Bad Behavior, Food & Drink, Wild & Unruly

(I’m a manager in a well-known fast food restaurant.)

Customer: “You a**holes are trying to kill me!”

Me: “I’m sorry, ma’am, what’s the problem?”

Customer: “You stupid mother-f***ers are trying to kill me!”

Me: “I assure you we’re not trying to kill you. Could you please tell me what’s wrong?”

Customer: “I ordered a [Soda] with no f****** ice, and you stupid mother-f***ers filled the cup with ice! I am deathly allergic to ice!”

Me: “I’m really sorry about that, ma’am. Let me fix that for you.”

Customer: “You’d better fix it. And I want my f****** money back, you stupid mother-f***er. I’m going to call the district office and have you all fired.”

Me: “Sure. I need to get that number from my office, as well as a refund slip for you to sign.”

(She continues to call me assorted names as I walk away.)

Me: “Sorry about the wait. Just print your name and sign. You can include a contact number if you’d like the district manager to call you.”

Customer: “I’m calling the f***ing office first thing tomorrow morning.”

Me: “I apologize again. Here’s your money, and here’s your [Soda], no ice, to which you are deathly allergic. I’m really sorry for the inconvenience. Have a good night.”

(She leaves the store still cussing up a storm.)

Next Customer: “That was amazing. Your facial expression didn’t change a bit the whole time.”

Me: “That’s because a decade of working customer service has left me dead inside. Now I’m going outside for a cigarette to try to finish off the rest of me.”

(The next morning I got a phone call from the district manager about how I was rude and unsympathetic to her serious medical issue, which she conveniently didn’t explain to him. I faxed him the refund slip with the reason for refund: Customer is deathly allergic to the solid form of water. He ended up praising me for not physically assaulting her.)

Pranks For Breakfast

, | Wheat Ridge, CO, USA | Bad Behavior, Bizarre, Food & Drink, Theme Of The Month

(I’m 16, working in McDonald’s over the summer, and for this particular shift I’m taking orders in the drive-thru. It’s about three in the afternoon.)

Me: “Welcome to McDonald’s. What can I get for you?”

Customer: “I’ll have an Egg McMuffin.”

Me: “I’m sorry, sir, that’s one of our breakfast items, and we stopped serving breakfast at 10:30.”

Customer: “Okay, I’ll just have some hash browns.”

Me: “Sadly, that’s another breakfast item.”

Customer: “Hot cakes!”

Me: “Breakfast item again, sir.”

Customer: “Okay, I’ll have a Whopper with cheese.”

Me: “I’d be happy to serve you one of those, but they’re sold at the Burger King a block down the road. We have Big Macs.”

Customer: “I’ll just have a drink. Medium Frosty, please.”

Me: “And for that, you’ll have to go to the Wendy’s across the street. We just have regular milkshakes.”

Customer: “Medium Coke, then.”

Me: “Lovely! That’ll be $1.08. Please pull around to the first window.”

(I used the moment it took the car to pull around to take a deep breath before I turned to take the customer’s money, and saw him looking back at me with the biggest grin ever, laughing at himself.)

Me: “Hi, Dad.”